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St Andrews Town Hotel
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Reviews (606)
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252
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All reviewsafternoon teaheritage roomcedars restaurantdrawing roomcompliments to the chefsunday lunchhakehouse hotelwedding receptiongroupon vouchera bit tiredstaff were attentivebridal suitewedding breakfastfood was lovelycourse mealsteak
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Reviewed December 12, 2013

There was nothing to complain about here whatsoever. My room was large and had been very recently refurbished, as seemed to be the case with most of the hotel. Dinner and breakfast were both excellent. Superb for the price.

Stayed: November 2013, traveled on business
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SarahStevens72, Owner at St Andrews Town Hotel, responded to this reviewResponded December 22, 2013

We're really glad you enjoyed your recent stay, and liked our newly refurbished rooms and great food. We hope to see you again soon.
Best wishes
Sarah and Aidan Stevens
Owners

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2013

me and a frend had two single rooms 7 and 19 . mine 19 was a bit newer than 7 but it had all i needed but sadley not a good view but it was not a problem ,it was clean and tidy. room 7 as i said was a bit older buy it did have a nice view. All the staff were brillant and after a night out in town till 23.30 we got back with a pizza expting to be asked not to take it in the hotel but no he asked would we like plates and some napkins. breakfarst was good be after are night out did not enjoy it as we should but that was us. we both will go back next time we are visting ower frend in worcester even as it is 6 miles away . well don to ALL THE STAFF.

  • Stayed: November 2013, traveled with friends
    • Value
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Thank grimesdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SarahStevens72, Owner at St Andrews Town Hotel, responded to this reviewResponded December 6, 2013

Great to hear you enjoyed your stay with us so much, and that the staff went out of their way to help you. We look forward to seeing you again soon!

Sarah and Aidan Stevens

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2013

We got married fri 29th & it was the best day ever! What can I say, we loved every minute the staff & especially Alex Mansfield were brilliant they really made our day very special & to put the icing on the cake the bridal suite was lovely. If your looking for a venue to get married this is definetely the place to be loved it!

  • Stayed: November 2013
    • Value
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Thank Nicholaandscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SarahStevens72, Owner at St Andrews Town Hotel, responded to this reviewResponded December 6, 2013

We're really glad that our staff made your special day extra special! We will pass on the feedback to Alex and her team, who are really passionate about making sure our brides and grooms are well looked after. The bridal suite is a new addition as part of our recent refurbishment, and we're glad you enjoyed it.
Hopefully you will come back and see us again.

Sarah and Aidan Stevens
Owners

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

Myself and wife booked in for two nite stay for a family wedding 28th/29th November.We found the hotel to be excelent.Our room was well decorated and clean and well set out.The service was first class and excelent quality food and service.The hotel also catered for a large wedding party where a meal and evening buffet was provided and again it was a huge success.This is the third stay here and although it was ok before the new owners have certainly taken it forward in a big way.Read some of the comments and they must have been unlucky because this place steps up to the mark.

  • Stayed: November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SarahStevens72, Owner at St Andrews Town Hotel, responded to this reviewResponded December 6, 2013

Thankyou so much for taking the time to leave your feedback. We're really glad you were so pleased with your stay and that the wedding was such a success. We've been working hard to improve all areas of the hotel, and its always encouraging to get such positive feedback on what we've been doing. Its a great team here and we will pass on your comments to them.

Sarah and Aidan Stevens
Owners

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013

Customer service was so so poor when trying to book a buffet meal for about 30 people, we just walked away as felt like we shouldnt be there!!!!!!!!!!!!!!!!!! We are local and will never atempt to eat, stay or drink here ever. Sorry but never been made to feel like this before anywhere in the world.

  • Stayed: November 2013, traveled with family
    • Value
    • Service
4  Thank TheOldCroque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SarahStevens72, Owner at St Andrews Town Hotel, responded to this reviewResponded December 6, 2013

We're very sorry that you had such a poor experience when you tried to book with us. As you will see from other reviews our staff are usually know for being friendly and helpful, so we are very sorry that your experience was so different. If you could contact the hotel directly to give us more details of what happened, then we can address the issues in our ongoing staff training.

Sarah and Aidan Stevens
Owners

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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