I took visitors up to this hotel for coffee and sandwiches recently. we sat in the bar area and waited, and waited and waited! to be served. Bar tenders/waiting staff were no where to be seen. After a while I went to the bar and a waitress appeared from the larger room behind the bar. I asked if it was waiter service or did we need to order from the bar and was abruptly told it was waiter service. A few minutes later our order was taken. the food was lovely and tasty, no complaints there. But then we witnessed further customers arriving who waited and waited and waited! Also totally puzzled whether they had to stand at the bar or if a waiter would come to them. No chance of either though, as there were no staff to be found anywhere, however.....this is the reason for my trip advisor complaint.....numerous Bosses/Managers/men with clip boards and brief cases walked past us all from offices, and various corridors,etc. and totally ignored us all waiting. No eye contact, not even and acknowledgement that we were there or to apologise for the wait and an attempt to alert waiting staff. I realise the hotel is going through some referbishment but this is no excuse. St. Andrew's hotel is also going through major refurbishments but they continue to provide excellent customer service throughout. I suggest the Bosses, owners, managers of the Chateau get their finger out and scrub up thier act, otherwise customers won't return and will soon find other more "on the ball" venues to entertain guests such as St. Andrews which is just a few minutes down the road.
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- Also Known As:
- Chateau Impney Hotel Droitwich
- Chateau Impney Droitwich