Went to the Crown and Sandys to celebrate our wedding anniversary on Saturday night. We had a table in a room with no atmosphere that was cold and characterless with stained white chairs and very plain walls (where are all of the pictures?). We chose from the specials menu (at £18 for a main we expected something good) and were surprised at the speed of the food arriving. However, the Belly Pork and accompaniments were only warm and sauce congealed. The skin was rubbery and inedible. After sitting and waiting for about 10 minutes to summons the waiter (there were only 3 tables being used in the room yet he did not see us) I sent it back. By this time my wife had almost finished her meal so I decided that I did not want anything else. The waiter returned and said that the chef had apologised and that the Manager had taken it off the bill! I stated that I would have expected the Manager to come and see us but were told that she had said there was nothing she could do about it. We reluctantly paid the bill and got ready to leave. On the way out we went to the loo and I met another Manager in the bar. I told him what had happened but we did not feel he was really bothered. He offered us a free glass of champagne but by this time it was too late. He said the right things but not with real feeling. We will not be returning to a place that was very special to us previously. There are many other establishments locally that treat us with respect as paying customers. The Crown and Sandys need to train managers and staff in customer service and not treat us like cattle.
- Official Description (provided by the hotel):
- Part of the Scoff and Quaff family, The Crown and Sandys is a is a large pub restaurant with a successful kitchen and front of house team, serving traditional British Fayre and locally sourced real ale, Crown and Sandys is embedded in the heart of Ombersley, Worcestershire. A perfect venue for large parties, such as wedding receptions, birthdays, christenings and corporate events. We would love for you to come down and enjoy breakfast, lunch or dinner at the best pub in Worcestershire! ... more less
- Also Known As:
- The Crown And Sandys Hotel Droitwich