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“Money Stolen From My Room”
1 of 5 bubbles Review of Hydeaway House

Hydeaway House
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Hydeaway House
Ranked #4 of 7 Egham B&B and Inns
London, United Kingdom
1 review
“Money Stolen From My Room”
1 of 5 bubbles Reviewed July 17, 2012

There are no locks on the doors to your room. The owners refuse to install them. As a result when I returned from my shower my Blackberry (used for work) was gone and my wallet containing thousands was stolen. When I insisted that the police be called, Brenda said she would do it while I was at my meetings. Just as I thought this was a ploy to get me out of there. Of course she never called anyone and by the time I contacted them myself, it was too late. I know exactly who took my money!

Do not stay here, you will be a victim of a crime!

  • Stayed May 2012, traveled on business
    • Value
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Helpful?
Thank junem m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surreymagic, Owner at Hydeaway House, responded to this review, July 18, 2012
This person has NEVER stayed at Hydeaway House

If she had she would have realised that there were already locks on the doors as we had responded to other guests concerns so this is completely untrue

Why would anyone leave to attend a meeting when thousands of pounds and a Blackberry had 'supposedly' gone missing, let alone leave the owner to contact the Police on their behalf! Common sense would tell you to wait for their arrival

I have contacted Surrey Police myself in order to say truthfully that this is a blatant lie. They say they have no record whatsoever of anyone contacting them re this incident. They have given me a reference number and should anyone wish to contact them and substantiate this for themselves, I would be more than happy to supply this reference to any guest

I consider this to be a libellous statement against my good name

I am sure my guests will decide for themselves after reading the many good reviews and the comments from those who return
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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75 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Solihull, United Kingdom
1 review
4 of 5 bubbles Reviewed July 16, 2012

This was a lucky find for me as my usual hotel was full. I frequently have to stay in the area on business as I live in the Midlands. From the minute you arrive you made to feel welcome and the rooms are comfortable.I would recommend anybody to put the Hydeaway at the top of their list.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Level Contributor
40 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed July 8, 2012

I stayed at the Hydeaway House for 4 nights whilst on a training course in Staines. The B&B was great, a traditional B&B with a real family feel, especially at breakfast where everyone eats around one big table. The B&B is a short hop to Staines (15 minute bus ride), but in a quiet secluded location, within walking distance of the local pubs/restaurants. There is some aircraft noise, but nothing which bothered me. Brenda and Ben were great hosts, and did a great breakfast. I highly recommend the scrambled eggs and bacon. There are some really nice touches, like large towels, and the towels being changed, and room cleaned daily. The wifi has a strong signal, which is great to see. Shower and bathroom were quite small, but usable.

The only note of caution I would add is that guests are not given keys to their bedroom. This in one sense makes the place feel much more like home, but does raise the security concerns. I didn't have a problem with this, but it is something worth keeping in mind.

Would I stay at the Hydeaway House again, absolutely.
Would I recommend it to others, absolutely.

  • Stayed July 2012, traveled on business
    • Value
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Helpful?
Thank infolondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peyia
1 review
5 of 5 bubbles Reviewed July 7, 2012

We stayed at this guesthouse when we visited from Cyprus, the rooms were lovely, well laid out with plenty of room. It was aquiet location and nothing was to much trouble We will go back and stay again with this nice couple

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Mike O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thirsk, United Kingdom
Level Contributor
2 reviews
5 of 5 bubbles Reviewed July 5, 2012

I just wanted to say what a wonderful time I had staying with Brenda and Ben I was there for 3 days and they could not do enough to make my stay memorable,Ben brought me up every Day a Fresh pot of Tea,Breakfast was whatever U wished nothing was ever a problem,,But I do realise what they have to put up with,There was a Guest staying who complained the second they arrived
But Brenda and Ben took in there stride,Hats off to them,I would recommend this Lovely house to all...Many Thanks Brenda and Ben........Warmest Wishes...James Mitchell Smith

  • Stayed July 2012, traveled solo
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Helpful?
Thank JMS789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
1 review
5 of 5 bubbles Reviewed July 4, 2012

Never wrote one of these before, but we felt credit where credit is due,

My wife and I where attending a family wedding in the Runneymeade hotel, and thought we'd drive back the same night so didn't book, as these parties go, one thing lead to another ( couldn't drive back) so decided to stay over.
However no rooms available where we were so got out the iPad to find somewhere to sleep over, this place was on the doorstep, so called them up late and the lady answered, and after explaining our situation agreeing to letting the room to us, she even recommended a taxi firm. A short taxi ride away great!
We where meet by the gent, (Ben) as it was late we went straight to this great room, masive bed, "everything ok" yes prefect! Would you like a cuppa or some water, FANSTATIC, we where
settling down when we got a tap on the door Great service.
The breakfast next morning was amazing, I travel the country driving lorries and know a lot of cafes, most no me & those who do no I only eat poched eggs, and asked for mine to be poched, to perfection fresh lovely chat to Brenda & Ben thanking them for their lovely hospitality at so short notice.
We have already booked again as we are taking the kids to London for the Christmas lights whilst seeing the family in Staines.
I can't thank Brenda & Ben enough but hopefully by expressing our thanks and looking forward to our Christmas breakfast, At Hydeaway house.

Room Tip: Ask for the poached eggs, great!
See more room tips
  • Stayed June 2012, traveled with family
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Helpful?
Thank Rosie158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed July 2, 2012

I needed a comfortable and afforadable place to stay whilst attending Post-Graduate classes at the Royal Holloway campus of the University of London. It is a short 10-15 min walk from the campus; and perhaps about 25 minutes from the Egham Railway station.

This B&B is run by a wonderful couple named Brenda and Ben. From the moment you arrive, they make sure you have everything you require. They are extremely pleasant and have a nice sense of humour.

My room had a double bed with en suite. The room was smallish, and parts of the floor are a bit squeeky - but I wouldn't expect otherwise in character type houses of this area. However, the room had everything you needed from comfortable bed, places to put and hang clothes, towel racks, etc. The en suite is also compact, but includes toilet, basin, and shower.

The rooms are cleaned daily. Breakfast is served from 7am during the weekdays. Internet is also provided free of charge.

I am extremely happy to recommend Hydeaway House to any single person or couple who is looking for quiet and pleasant accommodation in this area.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank helloseanb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hydeaway House

Property: Hydeaway House
Address: 6 Lodge Close | Englefield Green, Egham TW20 0JF, England
Location: United Kingdom > England > Surrey > Egham
Amenities:
Hotel Style:
Ranked #4 of 7 B&Bs / Inns in Egham
Number of rooms: 26
Also Known As:
Hydeaway House Hotel Egham
Hydeaway House Egham, Surrey, UK

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