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“Spare a thought for the staff” 4 of 5 bubbles
Review of Great Fosters

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Great Fosters
Ranked #1 of 5 Hotels in Egham
Certificate of Excellence
Southampton, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Spare a thought for the staff”
4 of 5 bubbles Reviewed August 16, 2010

I stayed at this lovely hotel last week and was blown away with the building. This was a real treat – until I chatted to the exhausted and exploited staff. Many of them work up to 65 hours a week and threatened with the sack if they don’t – (the law is 45 hours per week). Despite this, they provided exceptional service and were very friendly, while their managers stood and did nothing. I tipped the young Eastern European girl who served me and she seemed amazed how much she was appreciated. I told her I hoped the hotels Human Resources Officer realised how hard you all work and she said, “We don’t have one”. One other point of note which I found interesting is the barman in the Wedding Suite area told me he gets paid out of the surplus fund the hotel makes from serving alcohol. So this hotel is clearly run very suspiciously, but as I said, the building and grounds are lovely and the rooms very comfortable. Worth a visit!

  • Stayed August 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AAGoldStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisWP23, Manager at Great Fosters, responded to this review, August 19, 2010
We believe this review to be non factual and malicious and requires no further response.
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985 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (281)
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English first
Chapel Hill, NC
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 13, 2010

We stayed at Great Fosters on the last night of a 19 day trip in Germany and England. It was a most beautiful, relaxing, luxurious stay. The gardens are simply gorgeous, the room ultra modern (in the coach house), the service very friendly and the food delicious! It was the perfect, relaxing end to a hectic trip. We spent the afternoon in the beautiful pool which we had to ourselves. Wait staff stopped by to tell us our room was ready, brought us drinks at the pool. Jennifer and David gave us great service at dinner on the terrace overlooking the gardens. All in all a delightful stay!

  • Stayed July 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Wycombe, United Kingdom
1 review
2 of 5 bubbles Reviewed June 27, 2010

I can't fault the beautiful grounds & location of The Great Fosters but there was a very poor standard of service & the room was very, very basic for the price.
My partner & I were given a disabled room which we did not specify (as neither of us are disabled). It was £169 for the night with wedding party discount & even with the discount I could have got a better quality of room in a local b&b (probably for a third of the price too!). However, one I thing I can say is they are consistant as the food matched the service in being hugely disappointing.
The wedding was beautiful, shame I can't say that about the room & food. I won't be visiting The Great Fosters ever again & maybe you should look at alternatives if your looking to stay in Surrey.

  • Stayed June 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank robst976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London.UK
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 24, 2010

We stayed at the hotel for a wedding reception, it was perfect. The Orangery where the wedding took place was beautiful and formal in all the right ways. The staff were always helpful and courteous. We had one of the nicest hotel breakfasts in a long time. The outdoor pool was huge and looked lovely, the gardens are incredible. Everywhere was spotless, we had a basic room for £169 - but it was very stylish and spacious and we had robes and slippers. It is incredibly romantic.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex
1 review
2 of 5 bubbles Reviewed March 5, 2010

The only positive comment about Great Fosters I can make is that it looks nice! Apart from that I would not recommend this establishment to anyone. The standard of service was extremely poor and totally unexpected as we were expecting Great Fosters to offer a high level of service. We attended a wedding reception and it certainly lacked the personal touch that a wedding should have.

  • Stayed February 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank WestSussexDylan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed February 16, 2010

Definitely 3 star or less. Staff did not seem to know the details of "packages" in respect of individual guests. Wrong eggs brought at breakfast but replaced courteously. Evening dinner "overblown" and unnecessarily complex with some poor quality food (beef). Modern bathroom very difficult to use; wash hand basin combined tap requires some kind of diffuser because water splashes everywhere; shower useless (like being in a light shower); no hand holds to allow easy ingress and access from bath. No method of making coffee or tea in room - one has to ring for a "complimentary" tray of coffee/tea - why? Poor value for money PLUS service charge added without notice! Nice gardens and main building looks good; good TV but thats about all.

  • Stayed February 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank MickyDSouthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed January 17, 2010

The hotel is very close to Heathrow, has excellent conference facilities for small to medium sized groups, and provided a very 'Enlgish' experience given the historical nature of most of the buildings and gardens.
If I had any criticism, it would be that the front desk staff were stiff and unfriendly.
The most friendly employees were Stephan (German porter) and the morning restaurant manager (Hungarian) - a big thanks to them.
I was lucky enough to take a quick look at my colleagues 'historical' rooms and they were sensational. My standard room had excellent appointments.
The breakfasts were excellent and the one dinner we had was very good.

  • Stayed January 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank lucasofoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Great Fosters

Property: Great Fosters
Address: Stroude Road, Egham TW20 9UR, England
Phone Number:
Location: United Kingdom > England > Surrey > Egham
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Egham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Great Fosters 4*
Number of rooms: 43
Official Description (provided by the hotel):
Probably built as a Royal Hunting lodge and very much a stately home since the 16th century, Great Fosters is now a prestigious hotel, awarded 4 red stars by the AA. Set amongst 50 acres of gardens and parkland, the hotel is a Grade One listed building blessed with the grandeur of 16th century England and luxurious modern facilities. Its past is evident in the mullioned windows, tall chimneys, fireplaces and brick finials, while the Saxon moat, crossed by a Japanese bridge, surrounds three sides of the formal garden. All the suites and bedrooms are individually decorated. The bedrooms in the Main House are adorned with tapestries and antiques, whilst the bedrooms in The Cloisters are more contemporary in style. The refurbished Coach House offers luxurious accommodation with the latest plasma screens, i-pod docking stations and fabulous bathrooms. The hotel has two restaurants - The Estate Grill has been awarded two rosettes by the AA and serves a simple and seasonal menu with many of the dishes using produce grown on the estate and cooked on a Josper grill. The Tudor Room was awarded a Michelin star and three rosettes by the AA in October 2016 and is an intimate sophisticated restaurant open for lunch on a Thursday & Friday and for dinner from Wednesday to Saturday inclusive. ... more   less 
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Also Known As:
Great Fosters Egham, Surrey, UK
Great Fosters Hotel Egham

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