My friends and I visited the hotel prior to attending the Fowey festival which was located in the grounds of the hotel. We waited on the veranda surrounded by well kept gardens and a fabulous view overlooking Fowey. Other people were eating but no one came tho take our order after 15 minutes. So I went into the reception and after patiently waiting to catch a waiters attention I asked if we could order and the female waiter appeared to seem troubled by my question and irratasted. She said she would be out shortly. So again I waited for another 15 minutes when another waiter to our order. There was another delay receiving two lattes and a mint tea, not a big order but one which caused the hotel staff issues. The staff on payment and on leaving were unfriendly, austere and irrated by customers. Very disappointing!