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“worth staying here for a trip to the spa”

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Hilton Newcastle Gateshead
Ranked #7 of 20 Hotels in Gateshead
Certificate of Excellence
Robertsbridge
Level 4 Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“worth staying here for a trip to the spa”
Reviewed April 29, 2014

This Hilton has spacious rooms, is lovely and quiet, and has a wonderful spa in the basement. Breakfast is taken in the restaurant overlooking the river Tyne and the various iconic bridges. The hot full english buffet is reasonably varied and got better with the arrival of the haggis! The scrambled eggs were somewhat gray and I'd no way recommend the porridge. The staff are friendly and extremely helpful and I was able to book in for a short hot stone aromatic massage in the spa, at short notice, which was utterly amazing.

  • Stayed April 2014, traveled on business
    • Value
    • Location
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Helpful?
Thank Mhairilawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review, May 1, 2014
Dear Mhairilawson

Thank you for taking the time to share your kind feedback with us following your recent stay at Hilton Newcastle Gateshead.

We were pleased to learn you enjoyed the majority of your breakfast experience, however obviously disappointed that certain aspects did not live up to your expectations, please accept our sincere apologies for this. Your points regarding the scrambled eggs and porridge will be shared with our Executive Head Chef in order for him to share with his team.

We do hope that this will not deter you from visiting us again in the future.

Kind regards
Lindsey
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Pavia, Italy
Level 5 Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 29, 2014

Hilton Gateshead is my preferred choice for business trips to Newcastle: very good hotel and rooms, excellent breakfast and great view on the river.
Very professional and nice staff, especially if you are Hilton HHonors member.
The position is perfect for easily reaching the city center by walking.
You can save some money by checking the offers online and by paying in advance.
I do suggest this hotel for business trips.

  • Stayed April 2014, traveled on business
    • Value
    • Location
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Helpful?
Thank Elisabetta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review, April 30, 2014
Dear Elisabetta S

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel and will certainly share your feedback with the entire team.

We do hope to be able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salford, UK
Level 5 Contributor
60 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed April 28, 2014

Stayed here for a friend's hen doo and this hotel was perfect for us! We arrived early and the reception staff checked us in, gave us our room number and then told us to go off and explore and the luggage would all be in our room when we got back - and it was! We were all allocated rooms on the same corridor and seated in the VIP section for breakfast :0). The room had fabulous views of the Quayside and the Tyne Bridge and was spotlessly clean. I would definiately stay here again.

  • Stayed April 2014, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Lisa2053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally_Bennett, Manager at Hilton Newcastle Gateshead, responded to this review, April 29, 2014
Dear Lisa

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead. I am delighted to hear that you enjoyed your time at the hotel and my team looked after you.

I hope your friend has a lovely wedding day and all goes well.

We look forward to welcoming you back in the near future.

Kind regards
Sally Bennett
Director of Operations
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Carmarthen, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 27, 2014

What a great hotel, convenient, brilliant views worth asking for a river view. Friendly staff, good facilities, will definitely be coming back here. Newcastle exceeded my expectations what a great place for a break.

Room Tip: Ask for a river view
See more room tips
  • Stayed April 2014, traveled with family
    • Value
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Helpful?
Thank Eldeg R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review, April 29, 2014
Dear Eldeg R

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel, especially the stunning views.

It will be our pleasure to welcome you back on your next visit to the North East.

Kind regards
Lindsey
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 27, 2014 via mobile

Lovely reception area & were made to feel very welcome. Disappointingly when we got to our room I was shocked with what I saw in bathroom- toilet had not been cleaner, unpleasant substance on toilet seat & what appeared to be blood on the wall. Once I rang reception it was dealt with & sorted immediately but was very suprised at the poor cleaning in the first place.
The bar area was very nice but I was shocked at how expensive the bar was for a Hilton hotel. Service was very good from the staff in there however.
On the whole a disappointing stay.

Stayed April 2014, traveled with friends
Helpful?
Thank DanniDods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sally_Bennett, Manager at Hilton Newcastle Gateshead, responded to this review, April 29, 2014
Dear DanniDods

Thank you for taking the time to post a review following your most recent stay with us at Hilton Newcastle Gateshead. We were obviously disappointed to learn that certain aspects did not live up to your expectations.

Please be assured that we view all feedback seriously and I have passed on your concerns to my Housekeeping team to help us continually improve on standards and service.

Our bar prices are a competitive price for a 4 star Hotel and I do hope this does not deter you from visiting us again in the future.

Kind regards
Sally Bennett
Director of Operations
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Co. Durham, England
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 27, 2014

Generally a nice stay, as you would expect from a hilton. Pool is really quiet - which is good. And rooms are spacious and clean. We have stayed Her e few times and it is always consistently good.

Breakfast is brilliant - lots of good quality products

  • Stayed June 2013, traveled with friends
    • Value
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Helpful?
Thank favourite1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review, April 28, 2014
Dear favourite1234

Thank you for taking the time to post a review following on from your most recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel, especially the pool and the great breakfast!

I do hope that you are able to stay with us again very soon.

Kind regards
Lindsey
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tynemouth
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 26, 2014

I went to this Hotel for the second time in the past year and will most likely go again later on in the year, I had a room with a view, and what a view Newcastle. The room was clean, well presented and comfortable apart from the pillows they were as hard as bricks, I did complain and within 10 minutes a very nice porter appeared with a replacement fit for a princess. I had spent the afternoon and evening in the excecutive lounge people watching( it was the foggiest day and raining so we stayed indoors ) where I was entertained by the wonderful Jeanette she is a credit to the company and what she didn't know about Newcastle and its history is not worth knowing, Jeanette kept us all chatting and laughing what a great lady and thank you for the history lesson. Food in the excecutive lounge was very nice, followed by an equally nice breakfast the following morning with the equally lovely Katie is was a pleasure chatting to you Katie again lots of information about Newcastle and the Hilton its a pleasure to meet such dedicated and friendly staff who endeavoured to make my stay as comfortable as possible. So to reiterate, food very nice, hotel very good, view second to none same goes for the staff I met. One more thing on checking out we had to wait for a few minutes while other guest checked in which we didn't mind, but the Receptionist apologised and refunded the parking charges nice touch and greatly appreciated. Will be happy to return later this year. Lorraine Tynemouth.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lorriTynemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this review, April 28, 2014
Dear lorriTynemouth

Thank you for your wonderful feedback following on from your recent stay with us at Hilton Newcastle Gateshead.

It is great to know that you enjoyed every aspect of the hotel, our service, offerings and indeed our friendly and helpful team members, in particular Jeanette and Katie in our Executive Lounge.

We do hope that we will have the opportunity of being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Newcastle Gateshead

Property: Hilton Newcastle Gateshead
Address: Bottle Bank, Gateshead NE8 2AR, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Gateshead
#3 Romantic Hotel in Gateshead
#3 Business Hotel in Gateshead
#7 Family Hotel in Gateshead
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Newcastle Gateshead 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Newcastle Gateshead Hotel Gateshead
Hilton International Gateshead
Hilton Gateshead
Gateshead Hilton

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