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Hilton Newcastle Gateshead
Ranked #7 of 20 Hotels in Gateshead
Certificate of Excellence
Reviewed April 17, 2014

We had a fantastic weekend at the Hilton. The staff were very helpful and cheerful. The room was clean, very comfortable and the bed was one of the best we have slept in. We would reccomend anyone to stay at this hotel.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank June H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded April 28, 2014

Dear June H

Thank you for taking the time to review your "Getaway" at Hilton Newcastle Gateshead.

It is great to hear you enjoyed your weekend, especially the room and comfortable bed, along with our superb staff.

We do hope that we will be able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,817 - 1,823 of 3,007 reviews

Reviewed April 16, 2014 via mobile

Second time in 2 weeks for a night in the Toon. Held private meeting in business centre. VC facilities were usual good standard. Pleasant lunch highly personalised and all no problem for staff. Fab breakfast too...recommend restaurant over Exec lounge in this hotel. Great stay

Stayed: April 2014, traveled on business
Thank Greg Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded April 28, 2014

Dear Greg Q

Many thanks for taking the time to review your stay at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel, especially the Restaurant, along with our great Hilton Breakfast!

We hope that we will have the opportunity of being able to welcome you back to the Toon in the not too distant future.

Kind regards
Lindsey
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2014

Upgrade at reception to a river view room, not sure what the difference was frankly but newer say no to an upgrade. Room was clean and well prepared. The breakfast was stupendous. Could have spent the rest of the day eating the various breakfast foods.

Friendly we'll trained staff made the whole experience a joy.

Stayed: April 2014, traveled with family
Thank Brent T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded April 28, 2014

Dear Brent T

Thank you for choosing to stay with us on your recent visit to the North East, we hope that it will be the first of many.

We were pleased to learn that you were able to stay in a one of our Executive rooms and that you thoroughly enjoyed your Hilton breakfast prior to departing the hotel.

We look forward to being able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

Booked a last minute stay at Hilton Gateshead, Newcastle for myself and a friend. Upon arrival, the receptionist was very helpful and polite. The backdrop to the reception is a view of Tyne Bridge so I asked if I could possibly have a room with a view. This wasn't a problem and we were shown to our room. The view was excellent and the room itself was as expected from The Hilton with extra comfortable beds.
Staff were all friendly and helpful. Breakfast was plentiful and of a good standard.
Check out was swift without any issues.

Room Tip: Ask for a room with a view of the bridge.
  • Stayed: April 2014, traveled with friends
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Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded April 28, 2014

Dear Susan K

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed your time at the hotel and was well looked after by our staff and enjoyed the stunning views over the River!

We do hope that we will be able to welcome you back in the not too distant future.

Kind regards
Lindsey
Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

I know the spa is not connected to the hotel but recently booked to stay at the Hilton so we could use the spa facilities. Was disappointed after phoning the spa 2 months before our visit to discover that it was booked up with group on deals....Surely there should have been some priority to hotels guests? Although unconnected to the hotel, would the hotel group not want a spa in the same keeping as the standard of the hotel. I don't think it was. All we could get was a 30 min appt on the Friday evening. With that conclusion I cancelled our hotel booking and stayed somewhere else. I just wished we had stayed at the malmaison instead because their spa matches the hotel standard! Incidentally we went for our treatments Friday evening and it was like a conveyer belt....over with so quickly, rushed and the pool area was hardly worth the 2hr slot we were given prior to our treatment. The changing rooms had a slight sewage smell to them as well. I appreciate this might not be best place to post this but wanted to draw this to the attention of the hotel and future guests wanting a luxurious spa day/stay at hotel.

Stayed: April 2014, traveled with friends
1  Thank Klw22446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey R, Spa Manager at Hilton Newcastle Gateshead, responded to this reviewResponded April 30, 2014

Dear Klw22446

Thank you for taking the time to write a review regarding your recent spa experience with us.

I would like to apologise for any inconvenience this may have caused to you. Following your comments our reservations team have now designated specific times for hotel guests to help ensure this situation does not happen again in future.

Your comments regarding LivingWell Health club will be passed over to our health club manager who will utilise your feedback accordingly.

Kindest regards
Rachael
Spa Manager

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Reviewed April 14, 2014

Waking up on a spring morning to a fantastic view over the river Tyne. The bridges stand majestically over the sun kissed water (not often you wrote that about Newcastle...) and the city is but a stones throw away. Yes, the hotel maybe pretty standard, the food average and the decor not 'quite' right... but the staff are exceptionally friendly, in fact they couldn't be more so, the rooms are exactly what you want for the money and its perfectly placed for exploring the city. If you don't come with an over inflated sense of expectation then you will enjoy.... some people just like to complain, remember its a Hilton not the Savoy and that view is the best the city has to offer!

Room Tip: One with a view of the Bridge!
  • Stayed: April 2014, traveled on business
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Thank Adam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded May 27, 2014

Dear Adam R

Thank you for taking the time to post a review following your most recent stay with us at Hilton Newcastle Gateshead.

We were obviously disappointed to learn that certain aspects did not live up to your expectations and do hope that this will not deter you from visiting us or another Hilton Hotel again in the future.

Kind regards
Lindsey
Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014 via mobile

I recently stayed at the Hilton in Gateshead for a conference at the SAGE. It is a ten minute taxi ride from Newcastle train station.
Check-in was efficient, the staff were pleasant and professional. The room smelt a little musty and the room service extortionate prices for what you get but I guess it is the Hilton. Breakfast was ok but again the staff were lovely.
Easy access to the SAGE-short walk. Would stay again but maybe upgrade to a nicer room...

Stayed: April 2014
Thank Ambler-London2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsey R, Executive Office at Hilton Newcastle Gateshead, responded to this reviewResponded April 28, 2014

Dear Ambler-London2

Thank you for taking the time to post a review following your recent stay with us at Hilton Newcastle Gateshead.

We are delighted to hear that you enjoyed the majority of your time at the hotel, however will share your comments regarding the room odour with our Housekeeping team.

We do hope that we will be able to welcome you back in the not too distant future, when you next visit The Sage.

Kind regards
Lindsey
Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Newcastle Gateshead

Address: Bottle Bank, Gateshead NE8 2AR, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Gateshead
#3 Business Hotel in Gateshead
#3 Luxury Hotel in Gateshead
#7 Family Hotel in Gateshead
Price Range: $108 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Newcastle Gateshead 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Newcastle Gateshead Hotel Gateshead
Hilton International Gateshead
Hilton Gateshead
Gateshead Hilton

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