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“Great location for exploring this interesting part of England!” 5 of 5 bubbles
Review of Jurys Inn Newcastle Gateshead Quays

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Jurys Inn Newcastle Gateshead Quays
Ranked #5 of 20 Hotels in Gateshead
Certificate of Excellence
GreenLeadersSilver level
Norwich, United Kingdom
Level Contributor
101 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Great location for exploring this interesting part of England!”
5 of 5 bubbles Reviewed May 29, 2014

This is a great place to stay in an area with so many great places to visit. The hotel is modern and welcoming. Rooms very comfortable and have everything needed. The staff are great, many are Irish and appear to be genuinely warm and friendly. Breakfast offered a very good choice of good quality hot and cold food. Would not hesitate to recommend.

Room Tip: Rooms overlooking the Tyne offer a good view but we didn't hear any noise.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Happytripper14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann_Bright, Operations Manager at Jurys Inn Newcastle Gateshead Quays, responded to this review, June 9, 2014
Dear Happytripper14,

Thank you for taking the time to post such a positive review of your recent stay at the Jurys Inn NewcastleGateshead Quays. It's a pleasure to see that you enjoyed your stay, and that you found our location and facilities are well suited to your needs. I have shared your kind comments with the team, who are delighted to have made such a great impression.

The next time you are visiting NewcastleGateshead Quays please feel free to contact me directly - ann_bright@jurysinns.com and I will ensure you are looked after during your visit.

Kind Regards
Ann Bright
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,917 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (350)
Date | Rating
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English first
Edinburgh, United Kingdom
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed May 23, 2014

The Jury's inn Gateshead is in a central location and was very clean and well decorated. I feel it was slightly over priced for what it was and the bathroom was quite small. The breakfast (£8.50pp) was definitely overpriced but there was a good selection, however the staff were very slow at clearing the tables. The staff were pleasant but lacked the personal touch especially at the front desk. The views over the river were very nice as you could see the Millenium Bridge light up at night.

Room Tip: River view rooms are great
See more room tips
  • Stayed May 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LC710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann_Bright, Operations Manager at Jurys Inn Newcastle Gateshead Quays, responded to this review, May 24, 2014
Dear Guest,

Thank you for taking the time to post a review following your recent stay with us at Jurys Inn NewcastleGateshead Quays. It's great to hear you enjoyed your time with us although disappointing to read you did not feel the team gave our usual high standard of service. I hope your experience has not put you off visiting us again and hope we will be welcoming you back to the hotel in the not too distant future.

The next time you are visiting NewcastleGateshead Quays please feel free to contact me directly - ann_bright@jurysinns.com and I will ensure you are looked after during your visit.

Kind Regards
Ann Bright
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 23, 2014 via mobile

I've been there for 2 weeks and everything was perfect! The bed and the bathroom are very comfortables. The food is delicious.
I've been there for 2 weeks and everything was perfect! The bed and the bathroom are very comfortables. The food is delicious.
I've been there for 2 weeks and everything was perfect! The bed and the bathroom are very comfortables. The food is delicious.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rômulo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann_Bright, Operations Manager at Jurys Inn Newcastle Gateshead Quays, responded to this review, May 24, 2014
Dear Guest,

Thank you for taking the time to post such a positive review following your recent stay with us at Jurys Inn NewcastleGateshead Quays. I am delighted to hear that you enjoyed your time with us and look forward to welcoming you back to the hotel in the not too distant future.

The next time you are visiting NewcastleGateshead Quays please feel free to contact me directly - ann_bright@jurysinns.com and I will ensure you are looked after during your visit.

Kind Regards
Ann Bright
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barry SWales
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
2 of 5 bubbles Reviewed May 21, 2014

The hotel itself was ok. What spoilt it for me is that when I booked there was an error with my bill (Jurys mistake). I thought that the issue was sorted until I received my bank statement, I was overcharged by £240. After a lot of emails and effort on my part- and that of my bank, the payment was returned to me without an appology, I emailed to say that I was disapointed that they had not said sorry and my email was ignored. Poor customer service. Next buiness trip to Newcastle I will stay elsewhere.

  • Stayed April 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank bigphil1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann_Bright, Operations Manager at Jurys Inn Newcastle Gateshead Quays, responded to this review, May 24, 2014
Dear Guest,

Thank you for taking the time to post a review following your recent stay with us at Jurys Inn NewcastleGateshead Quays. I am disappointed to read you felt we did not reach your expectations and would be grateful if you would contact me directly so that I may investigate your comments further.
I can be contacted at ann_bright@jurysinns.com.

Kind Regards
Ann Bright
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stockton on tees uk
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 17, 2014

stayed at hotel for 1 night,very good location,8 minutes walk to the sage,nice walk along the river.good size rooms,very clean,coffee/tea facilities,flat screen tele,good bathroom/shower,with plenty shower gels/shampoo.good bar/restaraunt,had meal/drinks,very good food,angus burger/chips/salad,13 pounds,very good quality and exellant service.only negetive,not happy paying 6 pounds 50 pence,to use hotel carpark,when i am a paying guest.

Room Tip: ask for top floor,great views.
See more room tips
  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mapsamay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann_Bright, Operations Manager at Jurys Inn Newcastle Gateshead Quays, responded to this review, May 24, 2014
Dear Guest,

Thank you for taking the time to post a review following your recent stay with us at Jurys Inn NewcastleGateshead Quays. I am delighted to hear that you enjoyed your time with us, even though you found frustration with our carpark. I hope this has not put you off staying with us again and hope we will be welcoming you back to the hotel in the not too distant future.

The next time you are visiting NewcastleGateshead Quays please feel free to contact me directly - ann_bright@jurysinns.com and I will ensure you are looked after during your visit.

Kind Regards
Ann Bright
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ewloe, United Kingdom
Level Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed May 16, 2014 via mobile

We stayed for 2 nights and found the hotel excellent for service, location and good value for money, we had a room on the top floor overlooking the Quays which was nice late at night and early morning, we enjoy our breakfast good variety.
The only complaint would be we could not use our costa coffee card I don't understand why this is but if it's a costa coffee franchise shortly you must have the facility to award points on the card

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Crobbins57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann_Bright, Operations Manager at Jurys Inn Newcastle Gateshead Quays, responded to this review, May 24, 2014
Dear Guest,

Thank you for taking the time to post such a positive review following your recent stay with us at Jurys Inn NewcastleGateshead Quays. I am delighted to hear that you enjoyed your time with us and look forward to welcoming you back to the hotel in the not too distant future.

The next time you are visiting NewcastleGateshead Quays please feel free to contact me directly - ann_bright@jurysinns.com and I will ensure you are looked after during your visit.

Kind Regards
Ann Bright
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leek
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 15, 2014

Despite this being on the Gateshead side of the Tyne it us conveniently situated close to the Millenium Bridge for a stroll into Newcastle town centre. Also easy access to the Baltic, Sage and Newcastle's Keep and Cathedral.
Clean with helpful staff and river views.
Will return when up again in the NE.

Room Tip: Ask for river views with large windows.
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank park103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann_Bright, Operations Manager at Jurys Inn Newcastle Gateshead Quays, responded to this review, May 24, 2014
Dear Guest,

Thank you for taking the time to post such a positive review following your recent stay with us at Jurys Inn NewcastleGateshead Quays. I am delighted to hear that you enjoyed your time with us and found the location suited your needs. I hope we will be welcoming you back to the hotel in the not too distant future.

The next time you are visiting NewcastleGateshead Quays please feel free to contact me directly - ann_bright@jurysinns.com and I will ensure you are looked after during your visit.

Kind Regards
Ann Bright
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jurys Inn Newcastle Gateshead Quays

Property: Jurys Inn Newcastle Gateshead Quays
Address: Sterling House South Shore Road | Gateshead Quays, Gateshead NE8 3AE, England
Location: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#1 Green Hotel in Gateshead
#6 Business Hotel in Gateshead
#8 Family Hotel in Gateshead
Price Range (Based on Average Rates): $
Hotel Class:3 star — Jurys Inn Newcastle Gateshead Quays 3*
Number of rooms: 203
Official Description (provided by the hotel):
Jurys Inn Newcastle Gateshead Quays offers an excellent city centre location just south of the River Tyne, featuring beautiful views overlooking the waterside. The hotel is within a walking distance via the beautiful Millennium Bridge from the plethora of restaurants and bars that form Newcastle's vibrant nightlife. Newcastle Central Station is under a mile away and the popular Sage Gateshead venue is only a pleasant 10 minute walk away, making the hotel the ideal base to explore all that the city has to offer. The hotel features an all day Costa Coffee bar and a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our riverside restaurant with terrace which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. Laundry and dry cleaning service is available. If you are arriving by car limited car parking is available at the hotel on a first come first served basis with an overnight rate of £6.50. Alternatively you can avail of the Baltic car park adjacent to the hotel. Our 203 comfortable bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All bedrooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries, a hair dryer, a flat screen TV with Freeview, and Free WiFi. Guests who book direct with us enjoy Free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme, Jurys Rewards. Enjoy a warm welcome, comfortable bedrooms, seasonal menus and a memorable visit to Newcastle Gateshead with Jurys Inn. ... more   less 
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Also Known As:
Jurys Inn Newcastlegateshead Quays Hotel Gateshead

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