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“One night business stay”

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Newcastle Gateshead Marriott Hotel MetroCentre
Ranked #3 of 20 Hotels in Gateshead
Certificate of Excellence
Brighton
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“One night business stay”
Reviewed July 14, 2014 via mobile

Located well for the metro but a little out of town. Looks dated from the outside and landscaped by car parks.

However once inside it's really nice. Room had two huge beds good heating/aircon new TV quality fittings poor quality biscuits though :-/

Breakfast staff amazing some of the best I've experienced

Good stay for work

Stayed July 2014
Helpful?
Thank ScottBN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review, July 17, 2014
Thank you for choosing to stay at our hotel on your recent visit to Newcastle Gateshead. I appreciate your feedback and kind words of praise for the breakfast hosts. We look forward to welcoming you back to the hotel.

Warm regards

Raoul Lemmerling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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870 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
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English first
London, United Kingdom
Level Contributor
72 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 11, 2014

anyone reading my reviews knows i try to be objective...location great if you have a car and use the a1 if not its a bit out of the way at the back of the metrocentre quite a walk from the station to take you into newcastle so be aware of this... to the plus side cabs are plentiful in the area and very cheap compared to london,,,,the staff were exteremly helpful and welcoming .the gym was a proper health center gym with a small pool attached ... now the downside ,,compared to other marriotts ive stayed in this venue needs a facelift and soon,,,,rooms while v clean have 1980 style furniture bed was comfy but saggy....bathroom clean and functional but missing something .the stair well smelt of stale school dinner food etc in short this falls short in my opinion from the usual excellent 4-5 star style marriots and it definitely wasnt in the budget price range...last point to note if you do not pre book breakfast its an eyewatering 15 pounds ...hahaha needless to say i didnt bother note to management total revenue is a function of price x no of sales well done for pricing your self out ,,great margin but look at total revenue hahahah ..ps it did have a very nice lively bar /tv sports lounge ...

  • Stayed July 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank jacklon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review, July 12, 2014
Thank you for choosing to stay at our hotel on your recent visit to Newcastle Gateshead. I sincerely appreciate your feedback, which we will definitely use to meet and exceed the expectations of our guests. We look forward to welcoming you back to the hotel in the near future, and an opportunity to restore your faith. Please do not hesitate to contact me at the hotel if I can be of any further assistance.

Warm regards

Raoul Lemmerling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 1, 2014 via mobile

Wasn't wowed by this hotel but nothing I could really complain about.
Rooms are spacious if not a little dated and hotel contains bar and restaurant. I have stayed at this hotel a few times in recent months and whilst the hotel has a great pool, every time I have been children's swimming lessons have taken place in the evening, discouraging me from using the pool (appreciate this could be isolated on the nights I have stayed, and don't want to be too critical of the hotel giving back to the community).
Not a great deal around the hotel other than the very commercial Metro Centre.
In summary a very comfortable business hotel, but nothing particularly special to write home about.

Stayed May 2014, traveled on business
Helpful?
Thank AdChUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review, July 3, 2014
Thank you for choosing to stay at the hotel on your recent visit to the area. Fully appreciate taking the time to review your experience and will certainly take the feedback on board and look a ways to meet your expectations better.

Warm regards

Raoul Lemmerling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumbria
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 22, 2014

Great location, the room we had had 2 queen size beds which were very comfortable and so were the pillows. Plenty of tea and coffee+ biscuits, toiletries supplied and lovely big towels. Breakfast was very good just about everything you could think of and the staff friendly and helpful

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review, June 25, 2014
Thank you for choosing to stay at our hotel on your recent trip to Newcastle Gateshead, and taking the time to review your experience. I look forward to welcoming you back to the area and hotel, in the near future

Warm regards

Raoul Lemmeling
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamworth, United Kingdom
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 22, 2014

Great 5 days spent in Executive room at this 'Metro Center' located hotel. Only 4 miles to Newcastle center and walking distance to most of metrocenter. Staff are extremely helpful and look after you from start to finish. Highly recommended hotel for business and leisure, for singles, couples and families

Room Tip: Executive rooms are well worth the upgrade cost
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David1510784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review, June 25, 2014
Thanks for posting a fantastic review of our hotel and delighted you had a brilliant time. Look forward to welcoming you back.

Regards

Raoul Lemmerling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Jersey,
Level Contributor
150 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 19, 2014

Very nice Marriott property with great location for the Metro Center and connections to the trains and bus station. Visited Hadrians wall using trains and the AD122 bus, Fantastic.

Nice Fruit Basket from the Hotel for our 30th Wedding Anniversary ! All workers met were fantastic.

The kids likedToby Carvery at the metro center the best. (go figure)
From Marriott Platinum Member, Thanks !!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WARNINGSHOTBILL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metrocentre, General Manager at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review, June 22, 2014
Thank your for choosing to stay at our hotel, and delighted that we exceeded your expectations on your 30th wedding anniversary, and as a platinum member. Look forward to welcoming you back to the area and hotel soon!

Regards

Raoul Lemmerling
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 15, 2014 via mobile

Stayed overnight at this hotel for a concert show held in the City. Usual high impeccable standards, bar, restaurant comfortable and room cannot be faulted. Staff wonderful and surprisingly, all seemed English. Surprised at the London bar prices but maybe typical of Newcastle itself. Taxis take you into the centre for around a tenner.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davefking1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metrocentre, Director of Operations at Newcastle Gateshead Marriott Hotel MetroCentre, responded to this review, June 18, 2014
Thank you for your review and words of praise; we look forward to welcoming you back to the hotel in the near future

Warm regards
Ajith Kuriakose
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Newcastle Gateshead Marriott Hotel MetroCentre

Property: Newcastle Gateshead Marriott Hotel MetroCentre
Address: Metrocentre, Gateshead NE11 9XF, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Gateshead
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Gateshead
#2 Family Hotel in Gateshead
#5 Romantic Hotel in Gateshead
#9 Business Hotel in Gateshead
Price Range (Based on Average Rates): $
Hotel Class:4 star — Newcastle Gateshead Marriott Hotel MetroCentre 4*
Number of rooms: 150
Official Description (provided by the hotel):
Set by the A1M next to the MetroCentre, Europe's largest leisure and retail complex, the Newcastle Marriott Hotel MetroCentre offers the location, exceptional service and amenities you'd expect from a 4-star hotel in Newcastle. If you're planning a business or social event, you'll find a 524-square-metre, technologically enhanced conference and meeting facility, backed by a professional staff who will anticipate your needs and quickly respond to your requests. ... more   less 
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Also Known As:
Newcastle Marriott Metrocentre
Marriott Newcastle Upon Tyne
Marriott Gateshead

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