When I booked online, acknowledging that one had read their Terms and Conditions was not an essential part of the booking process - although I see it is now. I booked and they charged my card for one night's stay. Less than an hour after making the booking I realised I had made a mistake with dates, so sent an email to cancel. I heard nothing, then they sent me an email claiming the booking had been cancelled the day AFTER we were due to stay. Incredibly, they steadfastly refuse to make a refund of the £115 I had paid. Integrity? I think not! Complaints to Trading Standards and the Scottish Tourist Board's Quality Assurance team are in progress.
- Official Description (provided by the hotel):
- Muckrach Country House Hotel is under new management & re-opened in May 2015, as a 4 star 11 bedroom Victorian Shooting Lodge. Muckrach Country House Hotel was bought in January 2014 and has been fully renovated over a 15 month period. Muckrach Country House Hotel sits in the heart of the Spey Valley, set in 10 acres surrounded by pastureland and mountains. No activity is far away; whether it be winter sports, field sports, fishing, walking, golf, mountain biking or adrenalin-led fun, they are all accessible within half an hour or less. All bedrooms have a contemporary porcelain-tiled ensuite. 1 Bedroom has an inter-connecting family room option, although z beds are available to add to most rooms. All bedrooms have underfloor heating, free WIFI, entertainment system, tea/coffee making facilities and Hypnos beds. The Coffee Shop / Restaurant and Bar are open to non-residents from breakfast through to supper. Our chefs bring the best of Scottish produce together in their menus. Choose to take Afternoon Tea in the Drawing Room, a wee dram in the Bar or organise a private dining party for up to 16 in The Grant Room. A Highland welcome awaits you. ... more less
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- Also Known As:
- Muckrach Hotel Grantown On Spey
- Muckrach Country House Hotel Grantown-On-Spey, Scotland