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“Nice but toom for improvement”

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Vauxhall Holiday Park
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice but toom for improvement”
Reviewed November 5, 2012

We've just returned from a last minute offer over the half term holidays with our two girls (11 and 10). We've stayed in a Partridge which turned out to be reasonably clean but basic.
Check-in was very quick, I was handed the key, cards for electricity meter and an envelope with information, that was it - not the warmest reception I have experienced in my life !
There were a few cobwebs on the ceiling but bathroom, floors and kitchen were clean. We were a bit surprised to find all linen in big bag on the cooker. I'd missed that they didn't mention "beds made up on arrival" for this park on the Hoseason's website, this is something I'd just expect in any kind of 5-star accommodation. There were exactly 4 spoons, coffee spoons, forks and knives, likewise one piece of all other dinner ware per person but plenty of pots and bowls and one pan. No cooking stick at all and also no ladle, so if you want to make soup or sauce you better your own.
Our suitcase was too large to fit under the bed so we had to keep it in the wardrobe, where it took more or less all the space.
Our biggest issue with the caravan was that we had a corner plot that came with almost no parking space at all and we had to leave our car half parked on the already narrow road in between the caravans.

Most of the entertainment was great and especially the kids enjoyed it a lot. We stayed over Halloween and the show was great. Keith Harris and Orville were especially funny and the family band that played last Thursday was surprisingly good for a caravan park (didn't catch their name). On the downside the "Meat Loaf" was a disaster and the "Summer Sizzler Show", especially the "Mexican" who kept screaming that he wants the audience to give him "the clap", was so not funny and bad that it was almost painful to sit through it. Gents toilets in the bar were so dirty and smelly that the husband rather walked a bit to use cleaner one.

The swimming pool is fantastic and our children spent hours in the water. The playground is equally good, shame it did rain that much so the girls didn't get much chance to use it (not the park's fault of course !)

Food outlets - OUCH ! The take-away's around the show bar are, with the exception of the shellfish, not only overpriced but also slow and the food is oily. The staff urgently needs training, nobody can expect from a customer to wait 20 minutes in temperatures just above freezing for a piece of fried chicken from the "Americana" bar. Pizza smelled lovely but was a small lake of oil. We didn't try the fish&chips due to the long queue that didn't seem to move and the doner kebab had such an oddly pale colour that we gave it a miss.
The mini market is extremely overpriced, never had fresh rolls or croissants and generally didn't have much to offer. All not an issue - a cheap and cheerful ASDA is just down the road. Don't waste your money in the park, stock up there - Tesco and Sainsbury are also just minutes away if you prefer them. You'd be nuts to waste your money in the park for mediocre, overpriced food !
We only tried the breakfast at Reedcutters restaurant which was nice but would benefit from being and "all-you-can-eat" - at least it would stop people from loading their plates that high that normal patrons feel sick just from looking at the mountains. They also seem to be constantly out of fried eggs, so expect to queue quite a bit. Decor of the restaurant was nice but you'll probably have to threaten the staff with a whip to get a smile.

The amusement area offered the usual penny machines but also a small bowling alley that the girls loved. We didn't try the hire shop, sports bar (pool and sky TV), mini go kart or kiddie club.
One of the big bonuses is that the park is so close to central Great Yarmouth. You've got the beaches and the broads and lots and lots of attractions right in front of your doorstep so getting bored would is almost impossible to do.

All in all we liked the trip and for max. a week it is fine. For a longer stay I'd prefer something that is a bit better equipped. We've had a really cheap last minute offer so I really can't complain about the price and what we've got for it but if I'd paid somewhere in the range for £600 - £800 for the week I'd probably be spitting fire now. With the exception of the entertainment team all staff urgently need training, the quality of the food is not up to standard, security in the amusement during the evenings is hardly ever around and dirty, smelly toilets are a no-no.
5 star ? Not quite, but could be with a bit of effort.

  • Stayed October 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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845 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • Dutch first
  • English first
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English first
St. Albans, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 5, 2012

Top of range Osprey filthy despite making mention to reception ended up cleaning ourselves, also will cost approx £60 p w to heat/light in addition to the brochure price, with the exception of the entertainments team who work very hard the rest of the staff are quite rude, security staff look like they want to fight anyone! AVOID the fast food outlets at all costs! Been going there since '89, got back today and this will be my last visit.
Used to have a real family feel, now full of feral kids/parents...such a shame, far better in and around the area.

  • Stayed October 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
6 Thank Craig P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VauxhallHolidayPark, Public Relations Manager at Vauxhall Holiday Park, responded to this review, November 9, 2012
Dear Craig P.

We are truly sorry you encountered problems during your stay. Please note if you raised your concerns at the time, such as the condition of the accommodation, we would have sorted it immediately.

If you would like to discuss your concerns further please get in touch in writing with your name and details so we can contact you.

Kind regards


Vauxhall Holiday Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle-under-Lyme, United Kingdom
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 5, 2012

Just had a 5 day half term break with family. Staff very friendly & helpful at reception and in the bars. Stayed in a Plover gold caravan which was very clean but we found it a bit cold despite the electric heaters. Evening entertainment was fantastic and something for everyone. The location of this site is good- handy for the railway station and town centre. Overall a thoroughly enjoyable holiday and we hope to return soon.

Room Tip: ask for a caravan away from the road or club to ensure peace & quiet.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank smithytrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 31, 2012

this is our 3rd trip to vauxhall and have just got back home today after being there since wed. we stayed in the new swift caravan which was very luxurious and clean the only down side to it was the toilet room was very small to manouver around in. was nice to beable to sit out on a balcony too. facilities are good restaurant is excellent but the eating outlets like pizza etc was very poor and really let it down staff are very friendly and the entertainers work very hard. andy the security man who sang in the vlounge last night with tom was excellent. loved seeing keith harris and orville in there too but his material was the same as last year he needs to do new things now. but was still very funny! great place for kids, but vauxhall do need to monitor the gypsy children that are on the site as they were bullys calling my daughter and our friends daughter terrible names and my son and our friends son being squared up to looking for trouble...... that was the only down side we found but i would recommend staying in the new caravans the swift and going to this site everything you need in one area and not too far from great yarmouth seafront and shops.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank kezmark1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 23, 2012

booked this site last minute through hoseasons not to be told it was elvis week!! which was very dissaponting as nothing was on really for my 2 year old son except half an hour which consisted of one game followed by rory the lion the entertainment team looked like they were tryin there best but looked like it had been dropped on them last minute which was a shame as they seemed quite nice.We were in the heron caravan that was ok but on a slant so doors didnt stay open but when reception was told was given some door stoppers,the sofa area in the caravan was in desperate need of revamp as could feel the springs and a bit rough looking but caravan at least was clean.hire shop was closed most of the week so could not do activities which we had enjoyed the week before on a different site. Arcade didnt open till 11 and closed at 7 so there was not much to do for kids except swim mind you the swimming facilities were lovely and my son thoroughly enjoyed it not sure what it would be like when busy as not alot of changing blocks or seating areas but lovely when quiet.They had a lovely little play area aswell near the changing area which is a good idea my husband even took our little boy in there when the bingo was on so not to disturb the adults and was told its adults only swimming so could not use it even though he was no where near the pool and the arcade closed which also had a indoor play area which i thought was very harsh seeing as the site was not providing enough entertainment for children that week as elvis week was on. But was that are fault we were not told we had paid too for a family holiday.It is also a little way out for my liking as really needed to drive to sea front and next to a very busy road which you can hear all night.Very dissapointing week but made the most of it by leaving the site each day and doing fun things with our son.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
1 Thank nicola g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 21, 2012

This was my first visit to vauxhall since 1981, very impressed with the friendliness and professionalism of the staff and the overall cleanliness of the park and caravan that we stayed in.We found the entertainment excellent (including the entertainments team),on site facilities first class and enjoyed a couple of meals in reedcutters resturant, great indoor and outdoor pool, plenty to do for the young and old....Had a great time and have booked for next year..

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Joanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton
Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 15, 2012

This was our second visit to Vauxhall for Elvis week, and everything was just as good as last time. We continue to be particularly impressed by the friendliness and professionalism of the staff. Some friends of ours are blind and they could not praise the staff highly enough for their helpfulness.

We were slightly disappointed as we had booked the same caravan as last year and when we arrived we had been allocated a different one. Luckily the people in "ours" hadn't arrived yet and we were able to change.

Entertainment was excellent, with most of the activities arranged by the Elvis Travel Service ( a variety of acts and activities) in the Regency Room, and thankfully the usual holiday camp stuff was in the V Lounge. I can't understand why people would NOT want the Elvis activities when they have booked for Elvis week, but there is no accounting for taste....

Fantastic again and we have already booked for next year.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank helbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vauxhall Holiday Park

Property: Vauxhall Holiday Park
Address: Acle New Road, Great Yarmouth NR30 1TB, England
Location: United Kingdom > England > East Anglia > Norfolk > Great Yarmouth
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 30 Specialty Lodging in Great Yarmouth
Price Range (Based on Average Rates): $
Hotel Class:5 star — Vauxhall Holiday Park 5*
Number of rooms: 430
Official Description (provided by the hotel):
Vauxhall Holiday Park is part of Parkdean Resorts and Great Yarmouth's only five star holiday park. The park offers holiday home accommodation, chalets and you can also bring your own tent or tourer. The park also boasts glamping with their new Camping Mega Pods The indoor water world, adventure play area and entertainment are all INCLUDED in the price of your holiday, along with much more! Vauxhall is a great location to explore Great Yarmouth and the Norfolk Broads. Vauxhall Holiday Park is proud to be a tripadvisor Certificate of Excellence Award Winner. ... more   less 
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Also Known As:
Vauxhall Holiday Park Hotel Great Yarmouth
Vauxhall Holiday Park Great Yarmouth, Norfolk

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