Generally when you book in for a B&B you expect to be given breakfast, however upon arrival we were told breakfast was across the road in a cafe, not in the place we were staying. The customer service was terrible, stood ringing the doorbell for a long time only to be greeted in a surly manor with very little enthusiasm. Also found that due to being a young adult the owners automatically assumed we wanted to go clubbing and firmly told us not to play loud music in the early hours. Personally I prefer not to be stereotyped due to my age and found I was treated with indifference and lack of respect because of my age.
We knew the shower and toilets were to be separate and were fully prepared for this, however there was no sink with the toilet which I found highly unhygienic. You then had to travel back to your room, opening doors and upstairs with dirty hands, think of the germs!!
We found countless stains, on the pillow, on the curtains, in the draws. During the night we were freezing and went to turn on the heater, but it kept flashing in quite an alarming manor. We felt entirely unsafe falling asleep with it on and so had to spend the night cold.
In the morning we decided to pack and leave a day early as we were unhappy, when we tried to address our concerns with the owners we found them to be very dismissive of our concerns, they didn't believe us about the heater and made countless pathetic excuses. Eventually my friend became quite worked up and became a bit frustrated and we decided to just leave, as we left the owner then called my friend a very inappropriate name before slamming the door behind us. However when family later phoned to complain about our treatment the owner then claimed someone else had said this and that my friend had called him a rude name (which I cannot repeat on here, needless to say it's a name neither of us would ever say as we hate it). Do not stay here, they do not deserve your money.
- Official Description (provided by the hotel):
- A 23 bedroom budget bed & breakfast guest house in central Great Yarmouth. 1 Minute from the seafront and only 5 mins from the town centre. Open all year round. Free self service style contential breakfast included. Free Wi-Fi, Digital Freeview TV, towels & toiletries, ample coffee, tea, water, biscuits & chocolate, in all rooms. Own key, 24 hour access, late breakfast, late check-in, late check-out. ... more less
- Reservation Options:
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- Also Known As:
- The Trevross Great Yarmouth, Norfolk