I booked my room via late rooms and paid a single rate but upon arrival at my room I found it to be a beautiful double bedroom with an additional single bed.... the room was a great size and had a huge flatscreen tv and lovely bathroom. The bed itself was very comfy and after I had adjusted the radiator the room was very comfortable but the cold shower in the morning with a trickle of water coming out from it was hugely disappointing as the room had obviously been decorated to a high standard.
The staff were very friendly and more than happy to assist they even opened the bar up for us again on the first night as it was quite early but no other guests were using it, the lady who worked in reception seemed to be there all the time and worked very hard she was an asset to the hotel but unfortunately some of the other members of staff didn't seem to know what they were doing which let the hotel down.
The breakfast room was nicely laid out but we found that the cups and saucers and some of the plates / cutlery were not clean and appeared to have been left out all night, the breakfast was nice with plenty of choice but unfortunately the water for the tea was luke warm and the coffee wasn't great either. We also found that the sausage was cooked the night before and re-heated and this gave us all stomach upsets once we worked out what had caused it!!
All in all this hotel is in a good location with parking for guests and has all the right facilities but quite a lot of things let it down so I think there needs to be a few changes made to bring it up to scratch but this could be easily done with some deep cleaning, freshly cooked breakfasts (perhaps pre ordered night before when hotel is quiet) and staff training.
- Official Description (provided by the hotel):
- The Star Hotel is currently undergoing a major refurbishment. We hope to be shiny and new by Easter 17 and look forward to welcoming you back to Great Yarmouth's Star. ... more less
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- Also Known As:
- The Star Hotel Great Yarmouth, Norfolk