We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (881)
Filter reviews
883 results
Traveler rating
236
295
188
84
80
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
236
295
188
84
80
Show reviews that mention
All reviews town centre buffet style free drink on arrival car park top floor welcome drink free parking nice room would stay again lady on reception few minutes walk piece hall lovely hotel quiet location biscuits excellent value for money double room
Selected filters
Filter
Updating list...
157 - 162 of 883 reviews
Reviewed December 19, 2018

This was a nice clean hotel and a comfortable bed, fresh towels every day which was very nice, but the only drawback was the shower not once in the four days that we stayed there did we have a hot shower, in fact one day it was really cold the rest of the time it was lukewarm, so I'm glad we didn't stay any longer! The breakfast was good and all the staff were friendly.

Room tip: No cup in the bathroom to rinse out your tooth paste so bring your own!
Date of stay: December 2018
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Maureen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOOL M, Manager at Wool Merchant Hotel, responded to this reviewResponded January 9, 2019

Hi Maureen W

Thank you for the review of the wool merchant hotel
We are actively investigating the root cause of the hot water issue
in the room you occupied,
i am sorry that it has left a negative impression on an otherwise
pleasant stay with us.

Kind Regards
Simon - Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2018

+ Central location and very good value as includes breakfast and welcome drink. Staff were friendly and welcoming. - Pretty sure the room hadn’t been vacuumed though to be fair I didn’t mention this so didn’t give staff chance to remedy it. No hot water in morning.

Room tip: I was on the fifth floor and felt vulnerable should there have been a fire as the route downstairs was really confusing/complicated.
Date of stay: December 2018
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Fatbird72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2018 via mobile

Booked last minute for a night out in Halifax. Booked via Booking.com which said a suite for £50 would include a large double bed and spa type bath, the room had neither. Standard double bed and a standard bath with a broken switch/knob to move from bath to shower.
Room was freezing cold even with radiators on, especially the bathroom.
Lounge area had a couple of strange shaped chairs which weren't very comfy and didn't really fit the decor.
Toiletries were basic dispenser type of thing with generic shower/shamppo/soap stuff in them.
Ok, it was £50 which is great value but whoever decided to decorate the room needs to go to specsavers and please, get some heat in there.
Bar is small and right next to a small reception area, drinks choices aren't great.
Didn't have the breakfast.
Overall, reasonable value but would have been disappointed if I'd paid more for the room.

Date of stay: December 2018
Trip type: Traveled solo
1  Thank Joshjacksdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOOL M, Manager at Wool Merchant Hotel, responded to this reviewResponded December 17, 2018

Hi Joshjacksdad

Thank you for leaving your review.
i welcome all feedback as it helps us to provide a better
service to our customers.
it is very difficult to find your reservation on our system with the name
you have given here but if you would like to discuss the matter further
i would be happy to do so.

Kind Regards
Simon- Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2018 via mobile

The star rating seems to suggest this is a safe bet. We will learn from our mistake and next time read the negative reviews. Brilliant location if wanting to stay near the town centre but try and find somewhere without a stomach-churning smell coming from the toilet despite it looking very clean and if you like hot showers forget about it because the water is luke warm at best. We spoke to a lady when checking out who said they had a separate complaints department and she couldn’t do anything to help us.

Date of stay: November 2018
Trip type: Traveled as a couple
3  Thank Person7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOOL M, Manager at Wool Merchant Hotel, responded to this reviewResponded December 17, 2018

Hi Person7

I think there has been some misunderstanding but i would like the opportunity
to understand what happened here.
if you would be so kind as to reach out to me at the hotel i would appreciate it.
so i can better understand what happened.

Kind Regards
Simon - Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2018

Easy to find, with car park to rear, and good location, with walking distance of the town with plenty of shops and eateries. Staff very friendly and helpful. Room was clean and fresh with modern furniture and comfy bed. Shower room was lovely. Only downside was not enough electric sockets, plus net curtains would give a bit more privacy without having to close the main curtains during daylight hours. Also a bedside lamp would have been nice.Food was a bit hit and miss - breakfast on the first morning was a bit over cooked, but the 2nd morning it was lovely. We had an evening meal of fish and chips which was also very tasty - but could have been improved by a smaller portion of chips and more peas! Overall a very pleasant experience.

Room tip: More electric sockets, plus net curtains and bedside lamp, would improve the room.
Date of stay: December 2018
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Honest2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOOL M, Manager at Wool Merchant Hotel, responded to this reviewResponded December 12, 2018

Hi Camper17032684920

Thank you very much for the review,
i am glad to see that you enjoyed your stay with us overall.
i will take your comments on board regarding the food portions also.

Kind Regards

Simon - Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews