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“Terrible hotel do NOT stay here”

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Premier Inn Halifax South Hotel
Ranked #5 of 10 Hotels in Halifax
Certificate of Excellence
Redditch, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Terrible hotel do NOT stay here”
Reviewed November 22, 2012

1. Difficult to find as the address and postcode are misleading, so comes up in wrong location on google maps. Once you arrive small sign at front of pub says Premier Inn and even when you turn in then you STILL cannot find hotel entrance without asking in pub.

2. Some rooms are not even attached to reception so you have to walk outside in rain to get to room.

3. Noise. The walls are paper thin so people talking in next room till gone midnight kept me awake. Tried phoning reception @ 00:15 (24 hour service) no reply - thumped on wall and noise stopped. When I to went to complain next morning nobody on reception, waited 5 minutes but had to go to work. When I arrived they said this was a dreadful hotel and apologised for the fact that I had been booked in there. In the evening, I was told it was a family room behind me, but they had now left - oh goody. There is a railway line to the rear and a main road to the front. Heavy vehicles pass all night labouring up the rise in the road. Claimed refund for loss of sleep.

4. TV is dreadful. Very poor digital reception. Very few channels. TV Guide and Info give no information and programmes continually stop or drop out.

5. Stay in Premier Inns a lot, this is without doubt the worst I have stayed in.

Room Tip: Just do NOT risk it!
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Batalas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Halifax South Hotel, responded to this review, November 25, 2012
Thank you for your review.

It really matters to us that our guests have a comfortable nights sleep, and I am sorry that on this occasion we failed to provide this due to the noise disturbances you encountered throughout your stay.

Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs.

We hope to welcome you back in the future.

Naina

Social Media Team,
Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • English first
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English first
Manchester
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 21, 2012

We stayed here in Oct 2012.

It was rather grim and overpriced at £87 for one night, not including breakfast.

We have stayed before in Premier Inns which were better than this one.

There was no sound on the TV and when we reported this to reception, she requested an engineer but no one came. They provided a travel cot for my toddler but she woke up cold in the night because all that was provided was a sheet and this wasn't sufficient for the end of Oct.

The Brewer's Fayre attached though was very good value for money. The cavery was good value and tasty.

I'D LIKE TO KNOW, WHERE ARE THESE £19 ROOMS ARE, WHICH ARE ADVERTISED ON TV!!!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TeachersPet78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Halifax South Hotel, responded to this review, November 23, 2012
Thank you for reviewing your recent stay at our hotel.

At Premier Inn we always strive to provide customers with everything they need to have a comfortable stay, and I apologise that on this occasion we have failed to do this.

Once again thank you for your review, we hope to welcome you back to Premier Inn in the future

Naina

Social Media Team,
Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
2 reviews
Reviewed November 20, 2012

I have used this hotel when visiting a family member who was in hospital. This hotel is within walking distance of the hospital.. Coming from the south of England by train I found this hotel to be a short taxi ride from the station. The room was clean and comfortable and the staff were very friendly. Check in only took a minute. The restaurant is separate to the hotel and offers a good breakfast and a wide variety of foods for dinner.
My last stay was with family. We all agreed the hotel was excellent value for money. This time we drove up from the south which was very tiring but a good nights sleep was had by all.
I would happily stay here again as would the other members of my family.

Room Tip: We booked 3 rooms on our last visit and all were in good locations so I cannot offer any tips,all wa...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glo1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 6 Contributor
99 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed November 7, 2012 via mobile

Stayed here for a couple of nights on business and was pleasant enough. There was a bit of a smell in the car park the night I arrived but never inside the room; found out there is a treatment works opposite.

Room had everything you needed in it and was quiet with no noises from outside disturbing me.

The pub next door did good food at a reasonable price and most nights had some form of buffet as well as the normal menu. There is a McDonald's over the road if that's more your sort of thing.

Plenty of car parking and I'd imagine you could walk along the canal towpath if you want some exercise!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WesthamWanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guernsey, United Kingdom
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 26, 2012

We stayed for 3 nights for a family funeral in rooms 4 & 5. These are on the ground floor along the front. It is an unusual set-up in that your bedroom door opens directly onto the car park outside with no corridor. The rooms were very small but clean, well decorated and well-equipped with the usual black-out curtains, flat screen telly, duvets etc. The duty manager, Sebastian, was very friendly and helpful and we ate several times in the pub which serves reasonable pub food. All of that said, we would not stay again due to the inadequate sound-proofing and the smell in the bathroom of no 4. The bathroom smells of damp and, even more strongly, of old urine. It was spotlessly clean suggesting the problem is with the drains or with the pipes behind the walls. The hotel staff must be aware of this as it is immediately apparent when you enter the bathroom. As to the sound-proofing, we were treated each night to the auditory equivalent of full-technicolour peeing from the man in the room upstairs and the people in the room to the right which was not a pleasant experience! This particular hotel is simply not up to the standard of other Premier Inns such as the Southampton airport site which is truly excellent.

Room Tip: Avoid no.4 - smelly bathroom!
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Latecomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Stoke, United Kingdom
Level 6 Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed October 12, 2012

We stayed at Premier Inn Halifax South for two nights on 11th & 12th of October 2012. We had room 12 on the a ground floor at the front and were woken during the night and early morning by car parking and adjoining room noise above and to each side. The room though clean and competent seemed very small in dimension with ineffective sound proofing. The two single beds joined together to afford a double had a short length which guaranteed overhanging feet and poor access past the chair to the dressing television desk at the foot of the bed.
Two adults would not wish to prolong a duration in such surroundings. I would not recommend this Premier Inn for anything other than 1 night, ear buds being an essential accessory.

Room Tip: Don't have a room at the front or on the ground floor as you will be kept awake all night by ext...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scanway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Halifax South Hotel, responded to this review, October 18, 2012
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay.
We sincerely apologise that on this occasion our hotel did not meet your expectations.

Your feedback is very much appreciated as it enables us to improve standards.
Please be assured that the issues raised will be fully investigated.

Thank you once again for your review.

Naina
Social Media Team,

Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, United Kingdom
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 8, 2012

My husband and I stayed here for 3 nights due to a family funeral. The staff are always very friendly and helpful and we cannot fault them.
Our only moan is the price that Premier are charging to stay at this particular hotel. No sign of the rooms from £29 here. We paid over £70 per night and we stayed 3 nights which did not include breakfast, that's extra.
So check the price before booking here. We don't understand it, as the price used to be very reasonable for a budget hotel, but not now!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Britgirl56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Halifax South Hotel

Property: Premier Inn Halifax South Hotel
Address: Huddersfield Road | Salterhebble Hill, Halifax HX3 0QT, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Halifax
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #5 of 10 Hotels in Halifax
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Halifax South Hotel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Ideally located within easy reach of the M62. Conveniently located for Halifax and Soweby Bridge train stations and shops and local amenities Halifax town centre is only 2 miles away. Calderdale Royal Hospital is a short 5min walk away. The picturesque canal-side location of Halifax Premier Inn has everything you'd expect; incredibly comfy beds in every room and an onsite Brewers Fayre restaurant, The Watermill, serving great value pub favourites in a family friendly environment. ... more   less 
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