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“Very welcoming and comfortable”

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The Imperial Crown Hotel
Ranked #6 of 10 Hotels in Halifax
Leicester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
“Very welcoming and comfortable”
4 of 5 bubbles Reviewed July 15, 2013

A friend and I stayed at this hotel for one night. Behind the unimposing exterior lies a comfortable, welcoming establishment.The staff could not do enough for us and the chef provided me with tasty vegetarian meals.It was very hot inside but we were there on one of the hottest days of the year. The garden is lovely. Our favourite room was the dining room - beautiful panelling and lined with bookcases. The only disappointment was that they have to remain locked and we couldn't read any of the books!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara_B186334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at The Imperial Crown Hotel, responded to this review, July 31, 2013
Dear Reviewer,

Thank you for your most charitable review following your stay at the Imperial Crown Hotel.

Your complimentary remarks about all aspects of the hotel were very much appreciated and I have taken the liberty of sharing your observations with my team

I do hope to have the opportunity of welcoming you back in the not too distant future.

With best regards,
John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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351 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
halifax, west yorkshire
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed July 14, 2013

I got this overnight stay for a wedding gift so was looking forward to a little luxurious stay as my friend had 3 years ago . . How wrong . . The room was an executive room with no air con or fans so the upper level was literally like an oven no air at all . . We propped the windows open with coasters as they wouldn't stay open. . Which was still no use as it was a couple of inches if that . . The cold water tap only ran lukewarm water . . The toilet didn't flush . . My hubby spent the night throwing up and in the shower because of the heat . . Breakfast was served by the most solemn person ever . . Nothing to write home about . . The egg very underdone which should be a no no for a chef . . Altogether not a very good stay and def would not recommend . . Am sure the white swan would of been so much more comfortable

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beverley l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at The Imperial Crown Hotel, responded to this review, July 31, 2013
Dear Reviewer,

Gosh. How disappointing to read of your unhappiness during your recent brief sojourn. I am sorry that the unbearably hot weather had such an adverse effect during your stay; albeit in one of our popular duplex suites. It is regretted that air-conditioning is not installed in the bedrooms but I cannot trace any record of your request for a portable fan – although available, these are not placed automatically in the bedrooms for obvious healthy and safety reasons. Likewise, as in any monitored multi-floor public buildings, window retainers are a requirement.

Due to the older plumbing methods, cold and hot water piping in historic buildings often runs adjacently and therefore it is necessary on higher floors to allow the former to run a few moment to draw Yorkshire’s delicious cold water. I apologise that this was not explained and have diarised to add a suitable comment in the next re-print of the in-room guest information folder.

Upon reading your completed guest questionnaire, the maintenance supervisor immediately checked the toilet and reported that the unit flushed correctly. I am sorry you found this not to be the case during your stay.

The breakfast attendant joins me in extended deep regrets that you found her service lacking as does the breakfast chef concerning your unsatisfactory egg.

I obviously am unable to comment on the White Swan Hotel’s facilities in comparison.

Not withstanding all the forgoing, I genuinely do hope we may have another opportunity to be of service in the future.

With best regards,
John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Didcot Oxfordshire
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

On arrival reception staff very friendly and helpful, they did all they could for my Mum to help her. Our rooms (we had two singles) were adjacent and spotless clean. Beds comfortable and room warm also they did not skimp on the Coffee supplies.
Personally I was vey impressed with the room and the service for what we paid. We had a set diner menu and that was OK and breakfast was great.
If I was in the area again I would stay here.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank didcotoxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at The Imperial Crown Hotel, responded to this review, July 31, 2013
Dear Reviewer,

Thank you so much for your very kind remarks following your recent stay. It is always encouraging to receive valued guests observations and your generous comments about your bedroom, the food and (especially) the staff were much appreciated

I do hope to welcome you back to the Imperial Crown Hotel.

With best regards,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed May 12, 2013

Visually this hotel is nothing special outside or in, which meant I was disappointed on first arrival. However, it is one of the most comfortable places I have stayed. Whilst the bed and bath rooms, decoratively speaking, were not worthy of comment, they were clean, contained everything I needed and were extremely comfortable to use/sleep in. The food was fine. The decor in the 'Wallis Simpson' restaurant was a joy. It displayed many photos of our dear? queen and late queen mother - both of whom hated Mrs Simpson. Amusing, but perhaps not purposely done? The staff were very helpful, pleasant and friendly. Were I to visit Halifax again, I would be more than happy to stay at the Imperial Crown.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at The Imperial Crown Hotel, responded to this review, July 31, 2013
Dear Reviewer,

Thank you for your pleasant review following your visit last month. You positive remarks, especially concerning your bedroom’s comfort and cleanliness as well as food quality were gratefully received.

I do hope to welcome you back to the Imperial Crown Hotel.

With best regards,
John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 23, 2013

Very quiet at the time of my visit, and the room was clean, comfortable and reasonable value for money. The public rooms are rather old fashioned for my taste, but some people would revel in the " old fashioned charm". Some minor maintenance issues would improve things noticeably. Highlight for me was the excellent service received from all the staff I interacted with, they could not have done better.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank monk59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at The Imperial Crown Hotel, responded to this review, May 3, 2013
Dear Reviewer,

How kind of you to take the time and trouble to record your observations following a brief stay at the Imperial Crown Hotel in Halifax.

The hotel is indeed in the old style dating back from before the turn of the century in keeping with the rest of historic Halifax’s central district. Needless to say, your point concerning the consequential maintenance issues is well taken.

I have taken the liberty of sharing your liberal comments about house-keeping standards, value for money and, of course, the excellent service you received with my team. Thank you.

With best regards,

John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed April 14, 2013 via mobile

This hotel is definitely not worth £99 per night but if they offer a deal.. Compared to Premier Inn, which is their biggest competitor in Halifax - beds are comfortable but they don't offer additional pillows ; street facing rooms could do with double glazing - thus preventing me having to hear a chav with his disco car radio at 2am ; restaurant menu is good value but very very limited in choice ; lack of a lift will hold this hotel back..luckily I was just on the first floor ; breakfast was luke warm and served with bad (99p shop ??) coffee. But this was replaced with Twyings tea. Why buy decent tea but appalling coffee ?Toast came with butter but no jam. Meal times differed in the rooms to on the menus

Staff are very friendly. The rooms are spotlessly clean and spacious. A more ambitious restaurant menu ; better breakfast and double glazing and this hotel would go from being an ok hotel to a great hotel. It has the history and charm and nice staff ; it is also centrally located ; just a bit of a shame at the lack of attention to detail.

Stayed April 2013, traveled solo
Helpful?
Thank cartoon-economics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnMasonHalifax, General Manager at The Imperial Crown Hotel, responded to this review, April 16, 2013
Dear Reviewer,

Thank you for posting your helpful comments on Tripadvisor following your recent visit to the Imperial Crown Hotel. Likewise the completed guest comment card you left behind was similarly beneficial to me.

I regret that you were disturbed by a late night reveller and that aspects of the breakfast service were disappointing. Needless to say, your observations on the latter have received attention and the employees responsible for those shortcomings have been duly reprimanded on your behalf.

Since your visit a new restaurant dinner menu has been introduced and one hopes that it will find favour with guests going forward.

In closing, may I add that your extremely kind remarks about the friendly staff and the house-keeping standards were very much appreciated.

With best regards,
John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worthing, United Kingdom
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed March 10, 2013

Parking over the road is rather inconvenient, and not guaranteed. Room fine - clean & spacious. Food good, including breakfast (too easy to mess up a fry up). A little old-fashioned, but that adds to its charm. Definitely worth returning.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank t1metraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JohnMasonHalifax, General Manager at The Imperial Crown Hotel, responded to this review, April 16, 2013
Dear Reviewer,

Thank you for your pleasant review following your visit last month. You positive remarks, especially concerning your bedroom and the breakfast quality were gratefully received.

I do hope to welcome you back to the Imperial Crown Hotel.

With best regards,
John
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Imperial Crown Hotel

Property: The Imperial Crown Hotel
Address: The Imperial Crown Hotel 42-46 Horton Street, Halifax HX1 1QE, England (Formerly Imperial Crown Corus Hotel)
Location: United Kingdom > England > Yorkshire > West Yorkshire > Halifax
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
#6 Romantic Hotel in Halifax
#7 Business Hotel in Halifax
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Imperial Crown Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
The Imperial Crown Hotel is conveniently located in the centre of Halifax. Situated opposite Halifax Railway Station and The Eureka Children's Museum. The Victoria Theatre, Square Chapel, Piece Hall; plus other local attractions are all in close proximity. Making us a great choice for both Business and Leisure stays. The hotel offers a range of 41 bedrooms spread over 5 floors. All rooms are en suite with tea and coffee making facilities, hairdryer, television with free view channels, direct dial telephone, FREE Wi-Fi, FREE parking and a 24-hour reception and bar service. The Imperial Crown Bar & Restaurant offers Breakfast plus a wide range of meals, snacks and refreshments all available throughout the day, to both residents and non-residents. Our menu incorporates some truly mouth-watering British classics, all fresh and cooked to order. The iconic Archives Suite provides an excellent choice for Weddings, Private Functions and Conferences. Directions: Join the M62, and exit at J24. Take the A629 to Halifax, and follow the signs for Eureka Children's Museum and the railway station. The hotel is opposite the railway station. Our car park is located on the opposite side of the road, a permit will need to be displayed in your vehicle; which can be collected from our reception. Leeds Bradford International Airport is about 38 km away. ... more   less 
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Also Known As:
Imperial Crown Corus Halifax

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