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“Great customer service!”

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Holdsworth House Hotel & Restaurant
Ranked #2 of 10 Hotels in Halifax
Certificate of Excellence
Peterborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great customer service!”
4 of 5 bubbles Reviewed June 25, 2014

Stayed at this hotel for a wedding on Saturday and unfortunately my husband left his shirt behind when leaving on the Sunday. After a quick phone call to the hotel the shirt was duly returned the following day at no cost to ourselves! This was great customer service and very much appreciated. The hotel itself was lovely and full of old world charm which was reflected in our room. We had an excellent breakfast the next day served by friendly staff. All in all it was a lovely weekend and our thanks should be passed to the staff for the return of the shirt!

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Holdsworth House Hotel & Restaurant, responded to this review, June 27, 2014
Dear Patricia K,

Thank you for your comments regarding food and service at Holdsworth House, as these are things we are passionate about. We are also glad that we could assist in reuniting you with your shirt.

I very much hope that you have the opportunity to return to the hotel in the future to enjoy more good times with us.

Kindest Regards

Richard Christie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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814 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Kingston Upon Hull
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed June 18, 2014 via mobile

Stayed at Holdsworth House for 2 nights and it was simply wonderful... We received a welcome drink upon arrival and I was mesmerised by the history and beauty of the place.... The staff were all very pleasant and courteous and nothing was to much trouble for them.. The food was out of this world and worth the money... If Holdsworth House had a spa facility this would be the icing on the cake.... Anybody in two minds about staying here I would say just go and see for yourselves! The room was a standard room but was well presented and clean... The bathroom was large and beautifully decorated... I cannot wait to go back!

Stayed June 2014, traveled with friends
Helpful?
1 Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Holdsworth House Hotel & Restaurant, responded to this review, June 27, 2014
Dear Mark W,

Thank you so very much for taking the time to write a review about your experience of Holdsworth House, we are so glad that you enjoyed your time with us and very much look forward to welcoming you back in the near future.

Remember for the best deals go direct, either via our website or calling the hotel on 01422 240 024.

Warm regards

Richard Christie
General Manager
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Berkhamsted
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed June 9, 2014

Eating in the restaurant on Saturday night was fantastic. The food was delicious and the menu catered for all tastes. I liked the service because it was polite and unobtrusive. The only down side was the James Blunt cd on a loop. The quality of the food was not matched by the position of the hotel (in an industrial estate ) and the dreary room. The room was dusty and drab. We weren't expecting a large room but I was expecting better decor which was grim. Breakfast did not disappoint with giant portions.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Elizabeth058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Holdsworth House Hotel & Restaurant, responded to this review, June 11, 2014
Dear Elizabeth058,

Thank you for taking the time to review the Holdsworth House Hotel and Restaurant.

Firstly may I say how glad we are that you enjoyed a fantastic dinner in our Restaurant on Saturday evening, the team will read your comments over the coming days and join me in thanking you for sharing them. Delivering great food and service to our guests it what we strive for daily, and it is great to see it being recognised in this way.

On a slightly less positive note I am sorry that the hotel room did not meet your expectations, I will be taking the time to discuss your feedback with the Head Housekeeping, and take your comments on board as we make future improvements to the bedrooms.

I do very much hope that you have the opportunity to return to us and if I can be of any assistance either now or in the future then please feel free to contact me at the hotel.

Kind regards


Richard Christie
General Manager
Holdsworth House Hotel
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Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 7, 2014

Our room was very dated and rather basic. Had we been staying more than one night, I'd have asked to be moved. The view from our ground floor room window was of the extension accommodation block, which looked tired and in need of some cleaning. First impressions were far from good!

However, after that - very few complaints. The gardens at the front of the hotel were beautiful and very well kept, plenty of seating and paths to enjoy being out there on a fine day.

Special mention must be made of the dining experience - the restaurant looked absolutely beautiful and the food was exquisite. Very friendly serving staff made the experience all the better. Reasonably priced too considering the quality of food, which is some of the best we've had.

Had we lived closer, we would return often to dine there. If we could be guaranteed a much better room - which I am sure they have elsewhere in the hotel - we would be probably stay again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DAJ1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Holdsworth House Hotel & Restaurant, responded to this review, June 10, 2014
Dear DAJ1002,

We very much appreciate you taking your time to write a review about Holdsworth House Hotel and sharing your experience.

I am glad that in general you enjoyed your stay and that you found the staff to be very friendly, something we pride ourselves on. In particular i will ensure personally that the Head Chef, Patrick Towler, along with his team receive your feedback about the meal, following the recent introduction of our new seasonal A La Carte menu, which you enjoyed so much.

With regards to the room you were allocated, I am sorry that it did not have the same positive impact as the rest of the hotel. We are constantly making sympathetic improvements to the rooms and I do very much hope that you will return to see the enhancements we make over the coming months and years.

Please so feel free to contact me directly at the hotel on 01422 232 362 in the events you do decide to return where I will be happy to assist.

Warm regards


Richard Christie
General Manager
Holdsworth House Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, United Kingdom
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed May 31, 2014

Beautiful hotel with outstanding period features.We had lunch as part of the promotion "chicken & wine" an unbelievable £10 per head! We had excellent service and the meals were of a high standard.A lovely way to spend an afternoon.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hotelsleeper_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoldsworthHouse, Public Relations Manager at Holdsworth House Hotel & Restaurant, responded to this review, June 2, 2014
Thank you Hotelsleeper_10 for choosing Holdsworth House. We're glad you were able to take advantage of our special offer - keep an eye on our website for more offers (you can subscribe to our newsletter so you'll be the first to hear of any other deals like this).
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Halifax, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 29, 2014

Thankyou Holdworth House for hosting our wedding and making it the most perfect day for us. We initially chose this venue as it was the only place where we felt comfortable and were not made to feel like we had to spend thousands to go there. The house is also very beautiful! We chose to have our reception at our home and therefore we had the ceremony and vintage tea party at the venue. The staff are amazing so friendly standing back and letting us take our time with our many pictures taken. Claire was lovely and so down to earth (we met some staff at other venues who were very rude when they found out we did not want the 'big wedding'). The tea party was amazing , the best I have had. I think some couples now-a-days don't want the traditional wedding and holdsworth unlike a lot of places caters for whatever you want. Big thank-you. We will be back on our anniversary to stay.

  • Stayed May 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Kerry478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoldsworthHouse, Public Relations Manager at Holdsworth House Hotel & Restaurant, responded to this review, June 2, 2014
Hello Kerry478 thank you for posting your review on Tripadvisor. Firstly congratulations on your recent marriage, we all hope you are both very happy. The comments you made are appreciated - we do try hard to deliver the perfect day for each couple and enjoy helping to make every wedding totally unique. We look forward to welcoming you back for your anniversary. Regards from everyone here.
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Huddersfield, United Kingdom
1 review
5 of 5 bubbles Reviewed May 28, 2014

Thankyou Holdsworth House Hotel
for the wonderful memories you have given us when we stayed with you on May 26th to celebrate our "pearl Wedding Anniversary". Everything was perfect,and the house and grounds are stunning,we couldn't have chosen a more beautiful location.
Lovely evening meal in the gorgeous restaurant. Thankyou for the "Happy Anniversary" message - a lovely touch ! and also the room upgrade .
Hoping very much to return to you again, we shall never forget you.
Many Thanks.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SpecialGuest63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HoldsworthHouse, Public Relations Manager at Holdsworth House Hotel & Restaurant, responded to this review, May 30, 2014
Thank you for choosing Holdsworth House for your special anniversary, we are absolutely delighted your stay was so magical and memorable. We hope you'll return again soon. Many congratulations and best wishes from the team here.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holdsworth House Hotel & Restaurant

Property: Holdsworth House Hotel & Restaurant
Address: Holdsworth, Halifax HX2 9TG, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Halifax
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Halifax
#3 Business Hotel in Halifax
#3 Family Hotel in Halifax
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holdsworth House Hotel & Restaurant 4*
Number of rooms: 39
Official Description (provided by the hotel):
Halifax's only four-star hotel is now listed in the 2013 Michelin Guide along with the country's elite hotels & restaurants. Holdsworth House is a beautiful Jacobean manor built in 1633, which has been owned and run by the Pearson family for 50 years. The manor stands in stunning, secluded gardens and is just three miles north of Halifax. It feels a world apart from the bustle of everyday life and is a perfect choice for accommodation, weddings and conferences. In this beautiful old house you'll find open fires, cosy lounges, fine antiques and tapestries that create a sense of history and comfort. The 39 charming bedrooms are all ensuite and have all been individually furnished. Dinner is served by candlelight in the 17th Century, oak-paneled 2 AA Rosette-winning restaurant whilst the Long Bar has a simpler brasserie style menu. ... more   less 
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Also Known As:
Holdsworth House Hotel And Restaurant
Holdsworth Hotel Halifax

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