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“Do NOT stay at this hotel!”
Review of Langstone Hotel

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Langstone Hotel
Ranked #3 of 4 Hotels in Hayling Island
Antrim, United Kingdom
Level 5 Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Do NOT stay at this hotel!”
Reviewed November 18, 2012

I can't even begin to express my disgust with this hotel. The rooms are terrible with dark carpet and are absolutely freezing. I stayed here for two weeks in two different rooms and both times the heating didn't work and there was a loud whirring noise that kept me awake at night. Also in one of the rooms there was an adjoining door to next door which meant that every move they made was audible.
The staff are rude, inexperienced and do not care about guests needs. The food is also horrible which is overpriced. I complained about the food once and was met with nasty opposition and told that the chef will not change the food as it "was not his fault" as the waitress hadn't told him what I wanted...shocking service, food, price and amenities.
The hotel is in a poor location and nothing is within walking distance. DO NOT STAY HERE

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laurenericab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelcareteam, General Manager at Langstone Hotel, responded to this review, November 25, 2012
Dear Guest,

Thank you for taking the time to leave a review on Trip Advisor.

I was disappointed to hear that you did not have a pleasant experience. I would like the opportunity to discuss this with you direct, if you would like please email me on gm@langstonehotel.co.uk.

I look forward to hearing from you.

Yours sincerely,


Clint Marsh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (418)
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crete
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 18, 2012

2nd visit to langstone you are amazing brig jones had a fantastic time dispite there being 2weddings going on guests not at the weddings were not compromised in any way I have nothing negative to say about this hotel as I have ra its imperative I keep on the move so the wonderful leisure facility's are an added bonus and I always leave feeling very relaxed Mr Wilson head chef you excel yourself with fantastic creative culinary delights I can only assume that you have a equally fantastic crew in the kitchen langstone staff one and all from reception to housekeeping to kp in the kitchen all pat yourself on the back for wonderful team work customer care the lot and thank you again for a wonderful stay I so look forward to returning again

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chloe30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelcareteam, General Manager at Langstone Hotel, responded to this review, November 25, 2012
Dear Guest,

Many thanks for your delightful feedback.

I look forward to welcoming you back to The Langstone Hotel in the future.

Yours sincerely,


Clint Marsh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 15, 2012

The hotel is set in a fantastic location. The rooms are comfortable, clean and spacious. The mattresses are amazing, so much so we looked at the brand of mattress. A truly great nights sleep. The breakfast was tasty, a great range of products.
We will definitely return in the future.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KVCross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelcareteam, General Manager at Langstone Hotel, responded to this review, November 25, 2012
Dear Guest,

Many thanks for choosing The Langstone Hotel for your recent stay in Portsmouth.

I was delighted your stay was so enjoyable and look forward to welcoming you back soon.

Yours sincerely,


Clint Marsh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level 4 Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 13, 2012

Check in was quick but when I went to check out they had no record of me which was a little worrying.Room decor a little tired in places. Not worthy of 4 stars. More like a good 3 stars. Didn't sleep too well due to noise from bar area and noisy guests in rooms close by although bed was comfortable.
Take your own hairdryer as one provided is poor as is in room iron and ironing board.
Room rate paid was very reasonable for this hotel.

Room Tip: Ask to be located away from bar area as it can get noisy.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RMSScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelcareteam, General Manager at Langstone Hotel, responded to this review, November 25, 2012
Dear Guest,

Thank you for taking the time to leave a review on Trip Advisor.

These comments have been highlighted to the management team and will be addressed to ensure it does not reoccur in the future.

Yours sincerely,


Clint Marsh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Level 6 Contributor
111 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 12, 2012

Just booked for an overnight stay at the Langstone Hotel. All services were spot on and the rooms are clean and tidy. The one thing that I have a problem with is the lack of housekeeping in the bathrooms with the grouting looking well beyond it's replacement date and the shower curtain. Otherwise lovely room with a great view over the water.
Hotel overall was fine and would recommend a stay if over in Hayling Island.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jhulke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelcareteam, General Manager at Langstone Hotel, responded to this review, November 25, 2012
Dear Guest,

Thank you for taking the time to leave a review on Trip Advisor.

I am delighted that you have enjoyed your stay with us, but have noted your comments regarding housekeeping and have passed these onto the team.

I do hope you will return in the near future.

Yours sincerely,


Clint Marsh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Painswick, United Kingdom
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 6, 2012

Went for a Birthday Luncheon. Hotel rather quiet, but there were other diners in the Restaurant. I had selected the Restaurant from previous recommendations, but it was still a surprise. The Menu was very good, and the food a surprise and a real joy, and such an unexpected find in an area that might be considered gastronomically uninspiring. The Staff were charming and excellent. Go there, arrange a party. I doubt that you will be disappointed.

Stayed October 2012, traveled with family
Helpful?
Thank 20H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelcareteam, General Manager at Langstone Hotel, responded to this review, November 25, 2012
Dear Guest,

Thank you so much for taking the time to complete a review of the Langstone Hotel.

Comments such as yours are very much appreciated as the team and myself are committed to a high standard of customer service and it is pleasing to receive such positive feedback.

I do hope we have the opportunity to welcome you back in the future.

Yours sincerely,


Clint Marsh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambrdge
Level 4 Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 6, 2012

Recently Stayed in the Langstone Hotel on Hayling Island, I have stayed there many times in the past but hadn't been there for a couple of years

The Staff are attentative, professional and extremely friendly, the rooms are spacious, clean and very comfortable, but the Luxury rooms now lag behind many hotels. Where there used to be modern lighting track in the rooms this has no gone and this makes the rooms dark, difficult to read unless you sit on the bed. The wet room was looking tiered and the WIFI kept logging you off.

Don't get me wrong this is still a nice hotel, just needs a bit of a shake-up as there is better out there for the money. I could still recommend this hotel to anyone on a business trip looking for somewhere to stay

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheConsultant03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelcareteam, General Manager at Langstone Hotel, responded to this review, November 25, 2012
Dear Guest,

Thank you for taking the time to leave a review on Trip Advisor.

Please could you let me know which room number you stayed in? We have a continues bedroom refurbishment scheme in place, and this room can be moved to the front of the list if required. My email address is gm@langstonehotel.co.uk.

I look forward to hearing from you.

Yours sincerely,


Clint Marsh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Langstone Hotel

Property: Langstone Hotel
Address: Northney Road | Portsmouth, PO11 0NQ, England
Location: United Kingdom > England > Hampshire > Hayling Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Hayling Island
Price Range (Based on Average Rates): $
Hotel Class:4 star — Langstone Hotel 4*
Number of rooms: 148
Official Description (provided by the hotel):
Whether on Business or Pleasure, the Langstone hotel will look after all of your requirements. The hotel is ideally situated on Hayling Island on the south coast offering breath taking views of the estuary, with Portsmouth and Southampton only a few minutes by car. The hotel has just completed a 2.5 Million pound refurbishment and can cater for up to 170 banquets and state of the art conference & meeting facilities for up to 200 business guests. Our 2 AA rosette awarded Brasserie Restaurant which has views over the sea is ideal for entertaining friends and relatives or just enjoying a relaxing meal. Leisure guests will also enjoy the facilities of the hotel including a Lounge which serves all day light meals, coffee and cocktails. Our hidden court yard is ideal for enjoying lunch or dinner or just to unwind and relax while we take care of all of your needs. We offer a state of the art Health and fitness centre with a Indoor swimming pool, Sauna, Jacuzzi and beauty centre. ... more   less 
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Also Known As:
Hotel Langstone
Langstone Hotel Hayling Island, Hampshire

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