On arrival at this park we were informed in not a very pleasant manner we were 50 minutes early, I asked if they could check if the accommodation was ready the reply was "NO" we were the only people checking in!
I went back an hour later and was handed the key!
I went to the lodge with my family to find that the hot tub was very dirty, there was scale and hairs and all kinds of bits of dirt in it! I went back to reception to complain an older lady said it was a hard water area and it was clean, she was rude and arrogant, I argued I have been on three holidays this year all with hot tubs....all clean, I was told someone would look at it, someone came to look told me he couldnt clean it out now it was too late! I asked to be moved,I was only there for 4 days didnt want to wait another day to use the hot tub. A young girl, who tried to help said we could look at No 12 or No.15 or No.3 or No.5 all empty and ready??
So one of those must have been cleaned and ready to move in to at 3.10pm??
We chose No 3, the hot tub was clean! Lodge was not so clean, bathrooms/kitchen and general cleaning was fine but windows were very dirty, cobwebs (and spiders) in every corner and the floor instantly turned all my childrens socks black!
The shower door was broken and there was mould around the crevices in the shower!
The wardrobe contained 4 coat hangers, left by previous guests who obviously thought we may need them!
The bed/bedding was atrocious, the pillows were old and hard/lumpy the mattress was so worn it dipped into the middle where you could feel every spring. By the second day I went out and brought new pillows and new quilts so as we could sleep on the top of the beds!!
The hot tub is lovely but there is no outside furniture as such, a old wooden table and 4 dirty mismatched chairs, we had lovely weather but nowhere to sit and enjoy it!
The staff start working on the grounds at about 7.00am they actually make more noise than the passing train every 10 minutes, so a holiday lie in is impossible!
I didnt complain again, the attitude of the staff was very unaccommodating!
This is the worst Hoseasons site I have ever been to ( I went to one 3 weeks previously absolutely perfect!) it was a last minute booking and there were not many available with hot tubs which was a priority for us, I can now see why this one was available!
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- Also Known As:
- Roydon Mill Estate Hotel Harlow
- Roydon Mill Estate Harlow, Essex