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Hinckley
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Traveler rating
1,193
464
207
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All reviews triumph bar leisure facilities the marco pierre white restaurant lovely hotel large hotel executive room great facilities christmas party swimming pool plenty of parking night stay steam room reception staff comfy bed family room evening meal charlie
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67 - 72 of 2,039 reviews
Reviewed January 20, 2020

Excellent facilities and the rooms were lovely and spacious the staff were also all lovely the triumph bar was excellent and well decorated shuree behind the bar was also lovely we will definitely be staying again when we are in the area

Date of stay: January 2020
Trip type: Traveled on business
Thank csle2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VijeshN27, Manager at Jurys Inn Hinckley Island, responded to this reviewResponded 5 weeks ago

Dear csle2020

Thank you for taking the time to complete a review of your recent stay, I am pleased that you had a good experience overall and enjoyed your time here with us.

Our team, here at Jurys Inn Hinckley Island, endeavour to provide excellent customer service and a comfortable experience to all of our guests. I will ensure your feedback is shared with the team as I know they will be delighted to read it.

We look forward to welcome you back in near future.

Kind Regards
Vijesh Nair
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Stayed at the hotel for 2 night for work in January were were around 15 miles away it didn't mind travelling for this as the hotel was well worth it. All the hotel staff were very accommodating i especially shuree in the triumph bar

Room tip: Executive rooms were very nice and reasonably priced
Date of stay: January 2020
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VijeshN27, Manager at Jurys Inn Hinckley Island, responded to this reviewResponded 5 weeks ago

Dear Matthew P

Thank you for taking the time to complete a review of your recent stay, I am pleased that you had a good experience overall and enjoyed your time here with us.

Our team, here at Jurys Inn Hinckley Island, endeavour to provide excellent customer service and a comfortable experience to all of our guests. I will ensure your feedback is shared with the team as I know they will be delighted to read it.

We look forward to welcome you back in near future.

Kind Regards
Vijesh Nair
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Excellent service through out the stay...
Especially in the triumph bar was served by Shiree she was very kind and helpful may I add.
The staff in the gym were very helpful when I visited and provided clean towels for using after the pool.

Date of stay: January 2020
Trip type: Traveled on business
Thank T5320KDjoshd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VijeshN27, Manager at Jurys Inn Hinckley Island, responded to this reviewResponded 5 weeks ago

Dear T5320KDjoshd

Thank you for taking the time to complete a review of your recent stay, I am pleased that you had a good experience overall and enjoyed your time here with us.

Our team, here at Jurys Inn Hinckley Island, endeavour to provide excellent customer service and a comfortable experience to all of our guests. I will ensure your feedback is shared with the team as I know they will be delighted to read it.

We look forward to welcome you back in near future.

Kind Regards
Vijesh Nair
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Yes I know it's January and January is a cold month. However a primary function of a hotel is to keep you warm. Jury's is currently failing at that basic function to an astounding level.
The restaurant is cool, the bar is cold but my room is freezing.
The heating has been on for 2 hours and it seems to have had no impact.
I'm currently in bed with my clothes on.

Date of stay: January 2020
Trip type: Traveled on business
Thank RobertT1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VijeshN27, Manager at Jurys Inn Hinckley Island, responded to this reviewResponded 5 weeks ago

Dear RobertT1952

Thank you for taking time in sharing your recent experience with us. I am very disappointed to read your comments. Please accept my sincere apologies.

I have shared your feedback with our maintenance team. Please be assured that we have rectified the cause of your concern and I want to assure you that this is not the reflection of service we provide.

Should you wish to discuss any aspects of your stay, please email me direct on vijesh_nair@jurysinns.com.

I want to thank you again for your feedback and look forward to welcome you back in near future for a pleasant stay with us.

Kind Regards
Vijesh Nair
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020 via mobile

Stayed here for one night. Hotel and room were lovely. Ordered food from Triumph restaurant; order was wrong and food was cold. Hotel advertises fresh milk.. went to reception to get milk for child’s bottle and they say they don’t have fresh milk anymore. Not a family friendly hotel. Disappointed. Good
Points: breakfast was nice and leisure centre lovely.

Date of stay: January 2020
Trip type: Traveled with family
Thank rachaelann2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VijeshN27, Manager at Jurys Inn Hinckley Island, responded to this reviewResponded 5 weeks ago

Dear Rachaelann2016

Thank you for taking time in sharing your recent experience with us. I am very disappointed to read your comments. Please accept my sincere apologies.

I have shared your feedback within the team and I want to assure you that this is not the reflection of service we provide.

Should you wish to discuss any aspects of your stay, please email me direct on viejsh_nair@jurysinns.com.

I want to thank you again for your feedback and look forward to welcome you back in near future for a pleasant stay with us.

Kind Regards
Vijesh Nair
Deputy Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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