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“Daughter's wedding and stop over” 5 of 5 bubbles
Review of Sketchley Grange Hotel & Spa

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Sketchley Grange Hotel & Spa
Ranked #3 of 3 Hotels in Hinckley
Leicester, United Kingdom
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Daughter's wedding and stop over”
5 of 5 bubbles Reviewed January 7, 2014

My Daughter got married here, and held the reception in the hotel.
Must say the staff were absolutely superb, and did everything and more to make the event, and our stay a memorable one.
The concept of a Christmas wedding is really nice, with all the decorations around the hotel.
The room we had was spotless, the bed nice and comfy, and all the staff cheerful and helpful.
Unfortunately we didn't get a chance to see the spa, but will return to check it out.!!

Room Tip: We saw a couple with a dog, so assume this is a dog friendly hotel, excellent!!
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MalcolmEvans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSketchleyGrange, Manager at Sketchley Grange Hotel & Spa, responded to this review, February 11, 2014
Thank you for your review and we are happy your daughter had a fantastic wedding. Hopefully you will get to use the spa facilities at some point in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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944 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Stoke-on-Trent, United Kingdom
Level Contributor
230 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

Just back home from 2 nights on a secret escape deal. Like previous reviews we stayed in a contemporary suite. The rooms are excellent, very comfortable beds, nice bathroom and all spotlessly clean. Breakfast was fine, not as much choice as other hotels of this class but something for everyone. A little disappointed with dinner (not included in package) the presentation was excellent but the food did not taste as good as it looked, pity because not expensive in hotel terms. Also ordered paper and had to collect from reception both mornings. On the plus side staff were very friendly and professional all service was accompanied by genuine smiles. We did not get to sample the pool on this occasion but we did pop our heads in and it all looked very nice. I would certainly recommend this hotel especially if you can get it on a good deal.

Room Tip: We stayed in room 150. Close to lift and very quiet. Nice view.
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sandra a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSketchleyGrange, General Manager at Sketchley Grange Hotel & Spa, responded to this review, February 11, 2014
Thank you for your feedback regarding the hotel. We have taken your comments on board and will endeavour to increase quality standards across the whole business.

We hope to welcome you back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bury St Edmunds, England, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed January 4, 2014 via mobile

We stayed here for 2 nights in Jan, got a great deal on secret escapes (£99 for 2 nights). For the price we paid this was excellent value for money. We had a contemporary junior suite which was massive, huge room with separate lounge area, big flat screen tv on the wall, huge bed, bathroom was very modern and big bath and separate shower. The hotel is set in a quiet location and we had very peaceful nights sleep, our room was on the 2nd floor and had a nice view out over the countryside. We were really impressed considering this price also included an all you can eat breakfast buffet on both mornings of our stay. We can't wait to go back!!

Stayed January 2014, traveled as a couple
Helpful?
Thank Victoria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSketchleyGrange, General Manager at Sketchley Grange Hotel & Spa, responded to this review, February 11, 2014
Thank you so much for the review, we are happy you had a fantastic stay. We do have plenty of promotions, special rates and events on throughout the year so please feel free to follow us on facebook and twitter for those
Thank you once again and we look forward to seeing you soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed January 2, 2014

Stopped Christmas Day rooms fine staff didn't seem to know what was going on rang day before to confirm that there was hot food available in the evening this was confirmed only for us to turn up and be told there was a cold buffet at 8.00pm but they would plate up two meals and serve it straight away an hour later we were still waiting and it took another 20mins once we had complained bar was full of a group who had been drinking all day and were singing at the tops of their voices staff appeared bemused about what to do general lack of management staff didn't seem to know what they should say or do

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank seanmurf13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSketchleyGrange, General Manager at Sketchley Grange Hotel & Spa, responded to this review, February 13, 2014
Dear Sean,

I have tried to contact you on a number of occasions to no avail, perhaps you could contact the hotel and I will gladly ring you straight back to discuss your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed January 2, 2014 via mobile

Me and my partner stayed in the Contemp Junior Suite and it took our breath away. It was huge, clean and modern! A lovely room without a doubt. The bathroom was also very big and modern. I believe that this room along with a few other contemporary rooms have just recently been refurbished so their well worth the stay if your looking for something luxurious. It was situated in a peaceful location with a lovely scenery. Staff were super friendly. Definitely a nice getaway.

Stayed December 2013, traveled as a couple
Helpful?
Thank MrsBBB1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSketchleyGrange, General Manager at Sketchley Grange Hotel & Spa, responded to this review, February 11, 2014
Thank you so much for your kind review of our hotel. We really appreciate your comments and look forward to hopefully seeing you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

Me and my wife recently stayed at the Sketchley Grange after booking a special offer through secret escapes. For what we paid (£99 for 2 nights) we found the hotel to be exceptional value for money. We had a contemporary junior suite which was on the second floor of the newer part of the hotel. The room was very nice, clean and spacious with a separate sofa area and a very good sized bathroom. It was more than what we expected given the price we paid and some of the reviews on the site.

Breakfast was ok with a typical buffet though some of the options were a bit limited. The service in the restaurant was very good and it never felt too busy. The spa was ok with decent facilities but had more of a leisure centre feel to it rather than a hotel spa.

The one slight negative was the attitude at reception at the start of our stay. We arrived at 11.30am which was earlier than the check in time of 2pm. We asked if our room was ready and we were quite firmly told that we would have to wait until 2pm as the rooms were being cleaned. After waiting an hour I went back to reception and asked whether it would be possible to make a call to housekeeping and ask if our room could be readied a bit earlier as we were tired after a long trip. The woman at reception gave some poor excuse that housekeeping had a routine and wouldn't change this for a guest. I insisted that she checked and surprise surprise our room was already clean and ready. It was just a poor start and something which could have been avoided. We have stayed in many hotels over the years and appreciate that sometimes rooms won't be ready but we've never had a hotel refuse to make a call to check.

Overall we had a good stay and would definitely go back again on the special offer. I'd make sure I arrive after 2pm next time though!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Zaheed_Patel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSketchleyGrange, General Manager at Sketchley Grange Hotel & Spa, responded to this review, February 11, 2014
Thank you for reviewing Sketchley Grange and we are glad you enjoyed your stay. We have taken your point onboard regarding the check-in issue. As I am sure you can appreciate cleaning over 90 bedrooms when the hotel is full the night before can be quite time consuming, especially when check out is at 11am. We try our utmost to accommodate people arriving early when we can and even though you did get into your room earlier than scheduled I understand it should have been communicated better. As you can see from most reviews our reception staff are a real plus point for the business and should we welcome you again I am sure you will have a more pleasurable experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed December 30, 2013

What can i say, stayed here for 1 night in December for a wedding, stayed in a classic room
on the second floor, which you had to get to via the 1st floor then up 2 flights of stairs.
size of room not a problem. Broken Bathroom floor tiles with no grout keeping them down, so with every step they came up, could have been very dangerous.
If anyone was staying in the room below us, all i can say is sorry, i have never heard squeaky floorboards like it, think everyone one of them was broken. Bed rather small for a double. Upside: the breakfast was very nice. As was the Wedding.

Room Tip: Would choose a contemporary room, if budget allows
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank frizzy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSketchleyGrange, Manager at Sketchley Grange Hotel & Spa, responded to this review, February 11, 2014
Thank you for your comments and apologies for the issues in your room. Can I just ask if you made reception aware of this? If so then we would have been more than willing to address the situation as quickly as possible by reporting the issue to maintenance or changing your room.

Once again I apologise and hopefully we can welcome you back to stay sometime in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sketchley Grange Hotel & Spa

Property: Sketchley Grange Hotel & Spa
Address: Sketchley Lane, Hinckley LE10 3HU, England
Location: United Kingdom > England > Leicestershire > Hinckley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Hinckley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sketchley Grange Hotel & Spa 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Sketchley Grange Hotel And Spa
Sketchley Grange Hotel Hinckley
Best Western Hinckley
Sketchley Grange Hinckley
Sketchley Grange Hotel & Spa Hinckley, Leicestershire

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