We stayed at the Windlestrae using a groupon deal for dinner, bed, breakfast and a 30 minute treatment. From calling to make the reservation things seemed disorganised, I was informed that my chosen dates, and my alternative dates were unavailable, then the assistant told me that a member of the reservation team would call me back the next day, they never did however, but when I called back I was able to book for the weeken we first wanted which was great. They took my groupon code etc. The week before we were due to arrive I emailed to enquire about reservations for dinner and our treatments, I assumed there'd be slots reserved for guests using packages that include treatments, but they could only offer 10am which wasn't any good to us as check in isn't until 2pm and we had kids to drop off in the morning. They did offer a round of golf or use of facilities on an alternative date however by way of compensation as we had paid for a deal including a treatment each. We also received a chilled bottle of wine in our room which was a lovely touch and the staff were all very polite and helpful.
The hotel looks a little run down from the outside, the windows need cleaned and the paintwork touched up, but it seems to be getting renovated, and from the standard of our room I'd say it will be lovely once it's all finished. Our room was warm, modern and comfortable. The only things letting it down was the 2 bathroom spot lights which didn't work and the huge cobwebs in the corner near the window which we removed ourselves.
We ate in monty's restaurant which was lovely, the food was fantastic and the staff were attentive. We'd go back.
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- Also Known As:
- Windlestrae Hotel Kinross, Scotland