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“Warm welcome”
5 of 5 bubbles Review of West End Hotel

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West End Hotel
Ranked #5 of 9 Hotels in Kirkwall
Certificate of Excellence
Inverness, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Warm welcome”
5 of 5 bubbles Reviewed September 27, 2012

This is a truely great little traditional Orkney hotel (with interesting history) in a really nice part of Kirkwall where there is still traditional flagstone paving on the streets (lots of this still in Stromness (and being revamped) but much lost in Kirkwall, sadly).
It's within strolling distance of the Cathedral and the centre of town/ferries in a quiet location with on street parking out front and a car park to the rear.
Giffie and Robert are excelllent hosts; the open fire in the bar is a very welcome sight in autumn/winter; their lovely dog, Balfour, is very friendly and unusually laid back for a Springer Spaniel.
Continental breakfast in my room the 2 days I had to leave before 7.00 was great and the welcome 'home' and equiries aout my day were very much appreciated as I was solo on business.
Read some gripes on TripAdvisor about the decor and the carpets but - hey - the welcome and the service are what matter most - and both are fantastic here.
I've stayed in many Orkney hotels in the past but this is by far the best value for money, the most welcoming and personal (rather than annonymous) I've stayed in - it's beyond me that I did not discover it before.
Go for the specials on the menu - lovely fish pie one night and a great crab salad another.
Next trip I'll be staying at The West End, for sure.Thanks Giffie and Robert

Room Tip: Ask to not have room 11 if you are taller than 5 foot six - lovely, cosy twin room with ensuite b...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roz70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
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English first
Edinburgh, Scotland
Level Contributor
222 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
4 of 5 bubbles Reviewed September 11, 2012 via mobile

Spent one midweek night on business. Previous reviewers have said it's like a warren. Well, it's like an old building and not at all difficult to find your room. Room was very clean and comfortable. Had a meal in the bar which was very tasty and a hearty portion. Good banter with the owner and locals in the bar. Breakfast was good and I didn't mind a bit of show tunes to brighten my morning. Very friendly owners and I'd definitely stay again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 94009007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, FL
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed September 6, 2012

We loved staying at the West End. Unfortunately, I booked a small twin room (my fault, not theirs) and it was the smallest of the trip but as soon as a larger room opened up, they put us in a Suite! What fun! The owners, Robert and Giffy, were the best and made our stay so great and so much fun. They have a great bar for before and after dinner drinks and good food. It was a very convenient location for walking in Kirkwall and very easy parking for our car. All in all we wouldn't stay anywhere else in Kirkwall. It was great.

  • Stayed May 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank CeCeJacksonville_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
129 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed September 2, 2012

This is an old hotel with decore that has perhaps never been updated. It is a bit of a rabbit warren inside.
We had spacious room but again the decore was only just bearable.
WiFi was free but weak and really only practical to use in the bar ( but good excuse to have a beer:) )
The food in the restaurant was good and breakfast was OK. Not sure about the old fashioned piped music although , Oklahoma ??
Car park at the rear was good as parking at the front was limited.
The staff however were just great, they are all friendly and helpful.

Room Tip: We had a room at the back which was quite a treck through the warren but the fire escape leads right...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank vicnzsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
5 of 5 bubbles Reviewed September 2, 2012

Stayed 2 nights at the end of July '12 and had a great visit. My sister made a mistake when making the reservation, booking a double room with one bed rather than two. But Giffie gave us that room and a single, all for the price of the one room - such service!
The hotel has a restaurant where we had dinner our second night and it was excellent - fish, lots of cooked veggies, and a dessert. Would have wanted a lettuce salad but they're rare in the UK so it was okay.
Loved everything about the Orkneys so the West End Hotel was icing on the cake. Highly recommended.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JuleeJohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inverness, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 25, 2012

We had a fantastic time In Orkney, this hotel is clean and very comfortable, a quiet location,yet walking distance to the catherdral and shops . Food is done to a very high standard,and Gifford and Robert are superb hosts,would visit again, just to get the crack with Giffie! highly recommend.
We had a knockout time!!

Room Tip: only a small mention, take your own hairdryer, as the one that is supplied you have to keep the fing...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
2 reviews
5 of 5 bubbles Reviewed August 23, 2012

This hotel is clean, beautiful and the owners are terrific! It's located close to the cathedral.
The rooms are fantastic (ask for the suite!), handy, well kept and cleaned every day.
Giffie and Robert are very helpful, social and funny.
We had an unforgettable stay at the West End Hotel. We recommend this hotel to everyone.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Banan_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West End Hotel

Property: West End Hotel
Address: 14 Main Street, Kirkwall KW15 1BU, Scotland
Location: United Kingdom > Scotland > Orkney Islands > Mainland > Kirkwall
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Kirkwall
#4 Business Hotel in Kirkwall
#5 Family Hotel in Kirkwall
Price Range (Based on Average Rates): $$
Hotel Class:3 star — West End Hotel 3*
Number of rooms: 10
Official Description (provided by the hotel):
This hotel offers simple comforts but is still in the top two or three places to stay in Kirkwall. In 1824, it was built just outside Kirkwall by a retired sea captain, and became Orkney’s first hospital in 1845. Today, owners Gifford Leslie and Robert Dawson provide a warm welcome and comfortable guest rooms. Each with a shower-only bathroom. The property has been refurbished in the past few years and it now fresh and inviting. Cost-conscious meals are served in a small restaurant and bar. Fully licensed to sell alcohol, the hotel attracts both locals and visitors. The West End Hotel, in many ways, is the ideal blend of old and new. ... more   less 
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Also Known As:
West End Kirkwall
Hotel West End
West End Hotel Kirkwall, Orkney Islands

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