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“Fantastic, friendly, welcoming hotel and spa” 5 of 5 bubbles
Review of The Mere Golf Resort and Spa

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The Mere Golf Resort and Spa
Ranked #1 of 9 Hotels in Knutsford
Certificate of Excellence
Leicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic, friendly, welcoming hotel and spa”
5 of 5 bubbles Reviewed March 13, 2013 via mobile

We arrived on Sunday 10th of march and left on Tuesday the 12th march.. Despite having to be moved to three different rooms,, we couldn't of asked for better service they dealt with everything professional and very quickly making sure we could enjoy the rest of our stay.. We were upgraded to a stunning room which over looked the golf course,the lakes and some fantastic looking properties, absolutely stunning.. The breakfast, evening meals and room service were all excellent and reasonably priced..

As for the spa, again we were greeted by some lovely staff who made us feel welcome.. And we had two fantastic treatments which were done in a very professional atmosphere by very welcoming therapist.. At the end if the treatments we were given sorbet and a glass off ice water,, which we thought was a very nice touch..

The spa area itself was clean, calming and relaxing!! Our favourite part where the showers in the changing room they were fantastic!!

We would definitely be returning here again and would definitely recommend to anyone whether it be with your partner or a girlie getaway!!! Absolutely brilliant!!!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rachael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,081 reviews from our community

Traveler rating
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    111
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Portsmouth, United Kingdom
Level Contributor
123 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed March 13, 2013 via mobile

Business meeting and over night stay, this is a great hotel, all the staff that I came in contact with were polite friendly and helpful, the room was clean modern and well presented with great views of the golf course.

Browns restaurant gave great food well presented, service a little slow but not an issues, drinks in the bar very pleasant and warm again in modern comfortable decor.

I would recommend this hotel

Stayed March 2013, traveled on business
Helpful?
Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knutsford, United Kingdom
Level Contributor
148 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 bubbles Reviewed March 8, 2013

First, the good. This is a new hotel and a lot of effort has been put into the decoration of the rooms. They are very comfortable, with firm beds, well appointed bathrooms and tasteful decor.
Now the not so good. We attended a wedding celebration here, intending to take advantage of the golf and spa the next day, as offered by the 'wedding coordinator'.
The organisation of the reception was absolutely appalling, from the failure to set up a childrens room, as promised, to an 'on the day' increase of golf fees above those promised. In between, one of our party slept on a sofa in a family suite because 'there were no available beds' to put in the (booked) room.
The spa banned children from 11:00am rendering the promised use of the facilites pointless. It goes without saying that this might have been mentioned beforehand! Even a sleeping baby was ordered out - rule, evidently, are rules!
The George Duncan Suite, where the evening festivities were held, had been fitted with a removable dance floor which fell apart leaving gaps through which many ladies' shoes were damaged and causing one of the guests to hurt her back after jamming her heel in a gap and falling.
The bar was serviced by staff who couldn't operate the till meaning queues of up to an hour to be served. Really! One of our enterprising number gave up and bought his round at the hotel bar downstairs - much quicker.
The happy couple found the promised chocolates (nice touch!) delivered not to their room but to his brother (not so nice delivery!). Partly made up for the lack of a bed perhaps!
The 'wedding coordinator? Conspicuous by her absence.
Would we use this hotel again? Draw your own conclusions!

Room Tip: Higher numbers on the first floor are further from the public rooms. Beware the hen and stag parties...
See more room tips
  • Stayed March 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank MGF03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed March 8, 2013

My wife and I stayed here in February of this year with some friends and we all had a fantastic time. Our room ovelooked the tennis courts and was beautifully appointed you really could not fault the facilities in the room and also the quality of the furnishings.We spent the afternoon in the spa which has a great swimming pool , Gym and several sauna/steam rooms. There are some very nice areas around the pool where you can relax and order drinks from the bar which we took full advantage of.
We had a very nice light lunch in the spa bistro and in the evening we dined in Browns restaurant, The food was outstanding ! we all had steak and agreed it was just about the best steak ever ( rib eye ). The service and staff were both superb.
My one petty complaint is that they serve a buffet type breakfast which I am not a great fan of but at least they cook eggs to order.
The residents bar is a great place for after dinner drinks and the choice of malts went down a treat with us !

All in all a really enjoyable stay and our daughter is getting married at the venue next year so it was nice to try out the hotel.

Room Tip: Choose a room away from the function suites
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IrlamGary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed March 4, 2013

I was disappointed that we were allocated room 200, which happened to be THE closest room to the George Duncan Suite, and we happened to be there during a wedding reception. I was awake until around 2am, listening to every lyric of every song, then listening to the wedding party resume their fun in the corridor right outside my door singing, clapping and running around. No fault of the wedding party of course, they are there to have a good time, but surely common sense should be exercised with whoever allocates the rooms! Why wouldn't you put the attendees of the wedding reception right next to the party, seen as though they would be attending the party and thus not in the room to be disturbed!! The receptionist asked if everything had gone well when we checked out, if she hadnt have asked I wouldn't have even said anything but I thought, seen as though prompted, they might actually appreciate the feedback for future. Unfortunately, the receptionist essentially told me no one else had ever complained, my view is that was probably because whoever had stayed in that room before had actually been attendees at whatever party was being held in the George Duncan Suite and so had not been in the room to endure it. I didnt appreciate being asked for feedback to essentially have it suggested to me that I was lying. I'm not one to complain, the hotel was lovely and the food was great, but the lack of common sense from who allocated the room, and the somewhat dismissive receptionist let the trip down. My suggestion would be for that particular receptionist to sleep in that room whilst an event is being held, perhaps if she witnessed it herself she would have more sympathy, and I am certainly not a light sleeper!

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank J3nna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom D, Manager at The Mere Golf Resort and Spa, responded to this review, March 7, 2013
Dear Reviewer,


It is great to hear you enjoyed the food at the resort and the hotel itself. I am very sorry to hear about your interrupted night’s sleep; and for this we sincerely apologise.

We will be working to ensure this doesn’t happen again with staff training and operational changes.

I am sure on your next visit this will be resolved and you will be able to have a great night sleep in our fabulous Hypnos beds.

If you would like to contact me directly about your stay please call 01565 830 155.


Many thanks

Tom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

What a lovely, smart hotel. We stayed in a Mere room and it was spotlessly clean and had all the nice touches even with a cute meerkat sitting on the bed. The attention to detail is class.Even having fresh flower stands being changed over as we were eating breakfast. All the staff we spoke to in the hotel were pleasant and friendly, especially the restaurant 'under' manager. The breakfast was ok- no baked beans on show, but when I asked the waitress, she took my plate and went and put some on for me from the kitchen. We had a 3 course evening meal which was very tasty. The only down side to it all is the entrance to the hotel which is directly off a very busy main road- so be careful! But apart from that, its a hotel thats worth a stay if your planning on a visit to the area.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Denise J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester
2 reviews
5 of 5 bubbles Reviewed February 25, 2013

I booked this hotel as a birthday treat for my wife, We recently got married so to make it extra special I went for the queen suite.
On arrival, the reception staff where extremely pleasant and within 5 minutes of being in our room we received a glass of champagne to congratulate us on our recent wedding. The room was amazing with a huge lounge and comfy bedroom. The views were magnificent over the golf course and lake
We are both vegetarians, so I was disappointed (as usual) at the lack of options on the menu. I decided to contact the hotel a few weeks before and was delighted to get a reply from the Manager and then Head Chef offering to prepare a menu for my wife. This turned out to be an absolute treat with 3 amazing courses and a tray of chocolates as a birthday treat. We even got to meet the Head Chef Michael, at the end of the meal who wished my wife a happy birthday. The only negative of the night was the lack of atmosphere in the restaurant but it was Sunday I suppose and the staff were really helpful.
We had a lovely breakfast then visited the spa for a swim and treatment.
Overall this was a brilliant stay and we can’t wait to return (probably not in the same room as it was expensive)

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank starbarChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Mere Golf Resort and Spa

Property: The Mere Golf Resort and Spa
Address: Chester Road, Knutsford WA16 6LJ, England
Phone Number:
Location: United Kingdom > England > Cheshire > Knutsford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Knutsford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Mere Golf Resort and Spa 4*
Number of rooms: 81
Official Description (provided by the hotel):
The Mere Golf Resort & Spa in Knutsford, Cheshire is the perfect destination for business or pleasure, with expansive conference facilities, golf and spa, set in the heart of the Cheshire countryside. The team are passionate about providing a unique retreat, exceptional service and a luxury experience, at an affordable price. Unlock your passion in one of our 81 individually designed guest bedrooms, including 10 suites where you will find contemporary interiors, elegant finishing touches and modern amenities. Indulge your passion in our award-winning luxury spa with beauty treatments from Carita and Aromatherapy Associates, plus a 20 metre indoor pool, hydrotherapy pool and thermal zone. Or try out the state-of-the-art fitness club with over 50 studio classes to choose from. Consume your passion in one of our 3 restaurants and bars, from the contemporary Browns restaurant to the Club Lounge & Bar which offers panoramic views over The Mere Lake. Drive your passion on the 18 hole championship golf course and practice your skills on the North West's only floating driving range. Present your passion by choosing from flexible 6 event suites, the largest catering for up to 700 delegates. Unveil your passion and make it a wedding or civil partnership to remember, with a range of bespoke celebration and special occasion packages guaranteed to leave a lasting memory. Once you drive through the grand arch into the grounds of the hotel, you enter a haven of good company, fine food, relaxation and world class golf. ... more   less 
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