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“Get away break ”

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Cottons Hotel & Spa
Ranked #2 of 9 Hotels in Knutsford
Certificate of Excellence
Harrogate, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Get away break ”
Reviewed January 30, 2014 via mobile

Recently stayed at this hotel with my wife, it was our first break away without the kids in some time.

Checked in on the Friday night after a terrible trip on the M6. Check in was very efficient and quick and the girl on the desk was very friendly and booked us in for dinner.

The food and service were so good on the Friday we ate on the Saturday night as well, even though originally we had planned to go into knutsford. I tried the taste of Cheshire table which I would recommend, which was a buffet with an array of meats, salads and pickles it was fantastic .

Made use of the spa facilities on the Saturday and found them to be excellent especially the hot tub and jacuzzi.

Breakfast on both days was great, with a good selection of hot and cold options on offer.

My only complaint would be the distance from our room to reception, but I guess this is the luck of the draw.

Stayed January 2014, traveled as a couple
Helpful?
Thank ian p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonsHotel, Philip Walker-General Manager at Cottons Hotel & Spa, responded to this review, February 3, 2014
Delighted you had such a great stay and enjoyed all the facilities, including the spa and I will certainly pass on your comments to the team. We very much look forward to seeing you again.

Kind regards
Philip Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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937 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
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English first
Mirfield, England, United Kingdom
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 30, 2014

Just stayed at Cottons for a few days with our friends. Nice hotel and amenities. Good value hotel and dinner package in a room with sofa and lounge area. Food was very good. Pool and spa excellent and very clean. Staff friendly and attentive. The bar service was a bit slow but otherwise I would certainly recommend this hotel for a short break.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonsHotel, Philip Walker-General Manager at Cottons Hotel & Spa, responded to this review, February 3, 2014
Thank you for your lovely comments and I hope you continue to choose Cottons when staying in Cheshire.

Kind regards
Philip Walker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knutsford, United Kingdom
Level Contributor
144 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed January 28, 2014

My family and I recently relocated to the UK, and because of some timing issues we arrived in the UK on the 24th of December, NOT the best time to relocate.

We managed to get a booking at Cottons, which also included a Christmas Package deal.

All the staff were extremely friendly and made a real effort to make our Christmas special. The kids got gifts from Santa, special meals and a conference room set up for family activities (which they kept open especially for us, even after Christmas).

The food is really good, even though at times they don't serve meals when they have a major function (that said, the staff always made sure we had something to eat).

The rooms are nice and roomy, I do have a chronic issue with hotels in the UK who can't seem to get the air conditioners functioning properly, so this issue is not unique to Cottons.

As a guest you have access to the Spa, we didn't really make use of the Gym or Spa facilities themselves, but we did spend allot of time in the pool. Nice big pool, kids loved it.

Room Tip: The suites are a good size for families (and good value).
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joeblack_Paul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonsHotel, Philip Walker-General Manager at Cottons Hotel & Spa, responded to this review, February 3, 2014
As part of a family company, we work hard to make sure that we do stand out from the average hotel and I am delighted that you were able to enjoy your Christmas with us and that your children enjoyed the “little extras” we provided. We know how important Christmas is for all the families involved so we do work particularly had to get it right.

I was really pleased that you felt the staff were “extremely friendly” and you enjoyed the pool.

We appreciate all feedback from our guests and I have noted your views on the air-conditioning.

All the best for 2014 and hope to see you and your family again throughout the year.

Kind regards
Philip Walker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackburn, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 27, 2014

Cottons offers a New Year Package like many hotels, their offering was as near to enjoying a cruise on dry land. The staff are very personable and very much customer focused.

The food was excellent throughout.

The New Years Eve entertainment was hosted by Andy Powell who sang and entertained us all.

Would have no hesitation in recommending the hotel

Room Tip: We enjoyed an executive room
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmtlangho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonsHotel, Philip Walker-General Manager at Cottons Hotel & Spa, responded to this review, January 30, 2014
Great feedback and we are delighted to have been able to help you celebrate the New Year in style and I will share your comments with my team.

I hope it’s not too long before we can welcome you back to Cottons.

Kind regards
Philip Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level Contributor
82 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 25, 2014

After a long drive check in was fine, the room was spacious and seemed nice but in the end only irritated.
Three examples:
1. Wall sockets mounted immediately above a dado rail so that none of my Apple chargers would go in the plug!
2. No remote for the TV in the bedroom area
3. Charging £7.00 for a not very fast internet connection is unacceptable. Yes there is free wifi but the speed makes it all but useless.

Based on reading the menu I’d booked a fully inclusive tariff for myself and a colleague. I ordered and whilst the dishes looked good and were well presented by friendly staff the food was bland and uninteresting.

Breakfast was again more show than substance, mediocre quality food served slowly: a 5 min wait for coffee isn’t good enough in what claims to be a business hotel.

Departure was going well until I offered an Amex Card; sorry sir, we add a 1.5% surcharge on Amex Accounts!!!

Cottons Hotel is part of a small group owned by a brewery chain, as such I expected a certain level of performance which was not met and the AMEX surcharge was the final straw. I’ll not go back and unless you put show over substance and like being ripped off with “extras” it is best avoided.

Room Tip: Go somewhere else.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenkspj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonsHotel, Philip Walker-General Manager at Cottons Hotel & Spa, responded to this review, January 27, 2014
Thank you for taking the time to leave feedback.

I am pleased that you found your room spacious and our staff friendly. However, I am equally disappointed to read your negative comments and I can understand your frustration with regard to the examples given.

As you may have seen, the majority of our reviews are very positive so I have contacted you directly to discuss your feedback in more detail and I hope we will have the opportunity to welcome you back again very soon.

Kind regards
Philip Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwich
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 21, 2014 via mobile

We booked our wedding back in February 2013 after being shown round the hotel in a very friendly informative and professional manner by Fiona. We have been to the hotel several times and have always been met with friendly faces and what ever we have asked has never been too much trouble, Fiona has put me and my partner totally at ease, we both attended a food tasting evening for the wedding, the food was excellent and service second to none.My wedding is on the 14th February and I have no worries or concerns and that is all down to Fiona and the amazing service at the cottons.

Stayed January 2014
Helpful?
Thank Lyndsey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonsHotel, Philip Walker-General Manager at Cottons Hotel & Spa, responded to this review, January 24, 2014
Thank you so much for posting such a lovely review of our hotel and I am genuinely delighted that you have had such a memorable experience with us.

Fiona and all my team will be so encouraged to read such positive feedback and we all look forward to hosting your wedding celebrations on 14th February.

Kind regards
Philip Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leek, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 20, 2014 via mobile

Just got back from a 'girls night in' deal!! Was brilliant! Fantastic afternoon in the spa followed by amazing fresh food, drinks, movies and a goodie bag!! Great value for money and a brilliant way to celebrate my friends 30th!! Especially in our pjs!

The hotel rooms were clean, tidy and well presented! Plenty of towels and fluffy dressing gowns!!

In whole a brilliant time! Would definitely recommend!

Stayed January 2014, traveled with friends
Helpful?
3 Thank bethan r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CottonsHotel, Philip Walker-General Manager at Cottons Hotel & Spa, responded to this review, January 24, 2014
Fantastic feedback - our Girls Night In packages are extremely popular and I am pleased you had such an enjoyable visit to our Hotel and congratulations on such a special birthday!

Hopefully you will be visiting us again soon, maybe on one of our excellent tribute nights?

Kind regards
Philip Walker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cottons Hotel & Spa

Property: Cottons Hotel & Spa
Address: Manchester Road, Knutsford WA16 0SU, England
Phone Number:
Location: United Kingdom > England > Cheshire > Knutsford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Knutsford
#4 Family Hotel in Knutsford
#6 Romantic Hotel in Knutsford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cottons Hotel & Spa 4*
Number of rooms: 109
Official Description (provided by the hotel):
The 4 Star Cottons Hotel and Spa has unique character and luxurious yet comfortable surroundings, this delightful hotel brings contemporary style into the heart of Cheshire. Set just outside the picturesque village of Knutsford, located just off the M6 and M56 and just 8 miles from Manchester International Airport. ... more   less 
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Also Known As:
Cottons Hotel And Spa
Cottons Hotel Knutsford
Cotton Hotel Knutsford
Cotton Knutsford

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