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“Stayed here for 18 months - couldn't have asked or more. Excellent.”

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Cottons Hotel & Spa
Ranked #2 of 9 Hotels in Knutsford
Certificate of Excellence
Basildon, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Stayed here for 18 months - couldn't have asked or more. Excellent.”
5 of 5 bubbles Reviewed April 9, 2012 via mobile

I stayed at Cottons Hotel about 40-50 weeks of an 80 week period up North, and often referred to it to colleagues as my "second home"

The staff are friendly, helpful and enthusiastic. The rooms are consistently clean, well stocked and comfortable. The food is very good - as a frequent visitor I particularly appreciated the rotation on the menu...and room service is very comfortable and efficient. The bar is a more relaxed place to eat alone as an alternative.

The spa facilities are clean and welcoming. The pool opens a bit too late but the gym is never too busy. The wi-fi is a little inconsistent, but free. The twin bed rooms an be easily rearranged to push a double together!

Good points:
Staff - general helpfulness including manual wake up calls and remembering frequent visitors
Food - excellent
Rooms - cosy and comfortable and always immaculate
Spa facilities included in price

Points potentially for improvement:
Wi-fi - very patchy/intermittent
Extraction - some of the rooms get thick with steam/surfaces condensed after a shower
Swimming pool opening time - would have appreciated a little earlier but that's personal preference / business demands

The upgrade from standard to exec room is well worth it for the extra £20 a night.

Thank you to all the staff and management at Cottons for making me feel so welcome and comfortable for a year and a half.

Stayed May 2011
Helpful?
1 Thank Jennifer_V103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C.Bowers - General Manager at Cottons Hotel & Spa, responded to this review, April 16, 2012
We really appreciate the time you’ve taken to leave us a review and I’m pleased to hear that we make staying away from home whilst on business a little easier for you.
As part of a small family chain of hotels, one of our core values is to interact with all guests in friendly, professional way at all times.
The team will be delighted to know that you enjoyed all the facilities and the level of customer service provided - it’s great to hear that the team played such a big part in making your stay with us memorable for all the right reasons
Thank you for highlighting the Wi-Fi and extraction problems that will enable us to take remedial action.

Kind regards
Mark C. Bowers - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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921 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • Czech first
  • English first
  • German first
  • Italian first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sunderland, United Kingdom
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed March 21, 2012

We had a wonderful welcome from staff at Cottons. Staff at the Spa were warm and welcoming and my daughter (aged 8yrs) enjoyed her first time visit to a Spa. My daughter receiving complimentary milk and cookie at bedtime was a lovely 'touch' and breakfast was very nice. I wish I had booked two nights it was so nice!

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C. Bowers at Cottons Hotel & Spa, responded to this review, March 22, 2012
I am delighted to read you had an enjoyable stay and that your daughter enjoyed the “little extras” that we provide - I will pass your kind words to all staff as I know they will prove very motivational.

We look forward to welcoming you back to Cottons soon.

Kind regards

Mark C. Bowers - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North East Scotland
Level Contributor
78 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed March 14, 2012

Hotel is ok but a bit tired looking in places. Room felt cold. WIFI Coverage and speed is very poor. As a business traveller this is an essential requirement and when it doesn't work it very frustrating.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Highlander1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, March 22, 2012
Obviously I’m disappointed to read your comments but may I thank you for highlighting the heating and WiFi issues that will enable us to take remedial action.

As I assure you these are isolated problems, I do hope we may have a further opportunity to welcome you back.

Kind regards

Mark C. Bowers - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenilworth, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 12, 2012

Whilst maintaining high standards , the addition of fresh milk every day in the fridge is evidence of management looking for that little extra to make the stay better

Room Tip: room 312 , quiet comfortable well equipped
See more room tips
  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, March 22, 2012
Really pleased you enjoyed your stay and that our ‘small details’ do make a ‘big difference’. We hope to see you again soon.

Kind regards

Mark C. Bowers - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed March 6, 2012

We stayed at this hotel for one night as a friend was getting married at a nearby hotel. Figued we would make a weekend of it and booked some spa sessions the day after to help with the hangover.

We had a really nice relaxing stay and I would reccomend it to anyone. The room was lovely, very big and clean and the bed was so comfy! There was absolutely no noise at all even though it is next to quite a busy main road. The breakfast was fantastic and if I hadn't been so hungover I could quite easily have polished off most of their very generous breakfast menu. The spa and swimming pool were great and if you have the pleasure of staying here I would reccomend spending some time relaxing and being pampered.

All in all, I booked it for it's convenient location and good price and wasn't really expecting anything that great, however it was an excellent find and I would reccomend staying here to anyone, for business or pleasure!

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C.Bowers - General Manager at Cottons Hotel & Spa, responded to this review, March 8, 2012
Thank you for your very kind and positive comments and we are delighted you enjoyed your stay – I am glad we were an “excellent find”. I will take great pleasure in sharing your feedback with my team.

Kind regards
Mark C. Bowers - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surbiton, Surrey
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed March 2, 2012

Overall I do like this hotel; I especially like the bar/restaurant and the gym.

Good Points
----------------
Good food for both breakfast and dinner.
Bar and restaurant staff friendly and helpful.
Decor in main areas mostly modern and pleasant.
Good gym and swimming pool - with option of gym classes for hotel guests.
Complimentary newspapers.
Free wifi.
Excellent loyalty scheme.
Complimentary tea/coffee/biscuits/water.
Rooms clean and comfortable.

Points to improve
-----------------------
Reception staff are generally polite, but could be a little more welcoming - remembering frequent customers names would be a starter.
Rooms are quite tired.
TVs out of date - could they be retuned - they are being fed from a satellite or cable feed - can the normal freeview channels be updated and inactive channels removed? Most business hotels have updated their TVs now. There is a lot of interference on TV pictures on some channels - worse in some rooms than others.
Radio in rooms - a couple of rooms have had broken radio bolted to the tables - not sure why no one has fixed these previously.
Some reviews have mentioned DVDs - these have never been offered to me.
Towels don't get changed daily.

Room Tip: Rooms near the lift have considerable AC noise.
See more room tips
  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SurbSi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, March 6, 2012
Thank you for your constructive comments and I am pleased that overall you find us a Good Business Hotel.
Under ‘Points to Improve’, we have no excuse for not recognising frequent guests with their name and I will review all maintenance issues that you have highlighted.
With regard to your comment re DVDs – these are provided to guests on specific leisure packages generally but we would be happy to provide one for your use, if specifically requested, subject to availability.
As for the changing of towels – there is a sign in all bathrooms giving guests the option to return their towels to the heated rail if they do not require fresh ones or, alternatively, leave them in the bath or on the floor if they do require replacement ones.

Kind regards
Mark C. Bowers - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hornchurch, United Kingdom
Level Contributor
117 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed February 24, 2012

We stayed here for a weekend having looked on the Internet. Will certainly go back. Great room, food and spa. So relaxing. Service superb.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BeeBee53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShireHotels, Mark C. Bowers - General Manager at Cottons Hotel & Spa, responded to this review, February 27, 2012
So pleased you enjoyed your stay, especially the food and service – thank you.

I hope we can welcome you back soon

Kind regards

Mark C. Bowers - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cottons Hotel & Spa

Property: Cottons Hotel & Spa
Address: Manchester Road, Knutsford WA16 0SU, England
Phone Number:
Location: United Kingdom > England > Cheshire > Knutsford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Knutsford
#4 Business Hotel in Knutsford
#6 Romantic Hotel in Knutsford
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cottons Hotel & Spa 4*
Number of rooms: 109
Official Description (provided by the hotel):
The 4 Star Cottons Hotel and Spa has unique character and luxurious yet comfortable surroundings, this delightful hotel brings contemporary style into the heart of Cheshire. Set just outside the picturesque village of Knutsford, located just off the M6 and M56 and just 8 miles from Manchester International Airport. ... more   less 
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Also Known As:
Cottons Hotel And Spa
Cottons Hotel Knutsford
Cotton Hotel Knutsford
Cotton Knutsford

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