Do not stay here in this hotel unless you wish to experience unprofessionalism and have no idea of customer service.
Glen Wright the manager is rude, arrogant and has no idea how to speak to paying guests - he obviously does not appreciate or want repeat visitors.
We stayed here as part of a large party for a family wedding. I have never experienced anything like it - I have stayed in hotels with less stars and is much cheaper and received much better customer service.
The hotel is run by kids who have no idea what they are doing or are being managed properly, this is evident in the one rule for one guest and a completely different rule for another guest. They also have never been shown how to wait on guests or even look competent doing what is expected for a hotel that claims to be 4 stars.
Upon entry to my room, I had to clean the toilet myself, the patio door remained unlocked throughout my stay as it would not lock and the cleanliness of the rooms had much to be desired. Perhaps corners do not need to be hovered or furniture needs to be dusted for paying guests.
Has anyone ever heard of a hotel manager that does not take valid debit cards for payment and insists on cash only!!! Make me wonder who's pockets the money was lining - The hotels or the manager Glen Wright.
Glen Wright (manager) is terrible - I have never met anyone quite like him and I hope I never will again - This is possibly the worst case of customer service that I have ever seen - he is rude, obnoxious, patronising, has a terrible temper, has no understanding of customer service and does not believe that the customer is always right. He also threatens to chuck you out of the hotel when you tell him you do not have cash, but only a valid debit card???
This is your warning - do not stay in this hotel unless you have 0% understanding of customer service and wish to line Glenn Wrights pockets with your hard earned cash!
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- Also Known As:
- Best Western Lockerbie
- Lockerbie Best Western
- BEST WESTERN Dryfesdale Country House Hotel Lockerbie, Scotland