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“Hard to fault”

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Premier Inn Loughborough Hotel
Ranked #1 of 12 Hotels in Loughborough
Certificate of Excellence
Reviewed October 14, 2012

Very good stay,this was our third visit,rooms are spotlessly clean,beds are comfy,and the staff are mostly very welcoming!not much wrong with the hotel unless you are very picked!outstanding value for money.

  • Stayed: October 2012, traveled with family
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Thank PIEMAN10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager324, Manager at Premier Inn Loughborough Hotel, responded to this reviewResponded October 16, 2012

Thank you for your comments. Our team will be plaesed to receive your feedback as they endeavour to give all our guests a great level of service.
Kind Regards
Denise Beaver

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743 - 749 of 830 reviews

Reviewed October 13, 2012

Room and hotel was new, clean and tidy. Restaurant service was rubbish, food took over an hour. We struggles to get simple things like tomatoes sauce brought to the table without a 10 min wait. Steak was tough as boots and the profiterole had some watery false synthetic cream inside. An 8 yr old child could have made a better meal.

Would stay again but wouldn't waste money on an evening meal. Breakfast was very nice with lots of choice.

  • Stayed: October 2012, traveled with family
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Thank Wright81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager324, Manager at Premier Inn Loughborough Hotel, responded to this reviewResponded October 16, 2012

Thank you for your review. I am very disappointed to hear of your dinner experience at our restaurant. At Loughborough Premier Inn we strive to deliver a high level of service and I can only apologise that you did not receive this during your stay. Your feedback has been noted and will be duly investigated by the Management team. We hope to welcome you back to Loughborough in tghe future.
Kind Regards
Denise Beaver

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Reviewed October 11, 2012

I have stayed in virtually every Premier Inn within the country with my job. I think this one is the best and most friendly i have stayed in. I can't remember names other than the bar girl Zoe who was very friendly.

I would highly recommend any premier inn anyway. I stayed here with my wife as it was my birthday and i had a driving experience booked not so far away the following day.

So thanks for making it a nice birthday

  • Stayed: October 2012, traveled as a couple
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Thank TommyTStafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager324, Manager at Premier Inn Loughborough Hotel, responded to this reviewResponded October 16, 2012

We are delighted that your stay with us was a good one. Thank you for your comments, I will ensure that they are passed on to the team members, including Zoe, who were on shift during your stay. thanks for taking the time to review your stay; we look forward to welcoming you back to Loughborough.
KInd Regards

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Reviewed October 7, 2012

The dependable standards of the Premier chin are just the job when you need a simple overnight stop to, in our case, attend a local function.

The rooms are always comfortable, the facilities are just what you want but this time (whoops!) the toilet in our room had not been flushed. Its fair too say this oversight does not reflect the normal high standards of the chain but a slip up nevertheless.

We didn't eat at the hotel so can make no comment regarding that.

But, check parking regulations carefully! The car park next to the hotel is quite convenient and we left our car there from about 11pm At night to 8am Sunday morning and received a parking ticket. OK, I should of read the sign more carefully but didn't expect that charges were applicable for that period.

  • Stayed: October 2012, traveled as a couple
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Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager324, Manager at Premier Inn Loughborough Hotel, responded to this reviewResponded October 16, 2012

Thank you for your review. I was concerned to hear that you were unhappy with the standard of cleanliness in your room. All rooms should be fully serviced by the Husekeeping team and checked by the Housekeeper before they are allocated. I sincerely apologise that this process was not followed on this occasion. Further to receiving your comments, retraining has been instigated with the housekeeping team to ensure all rooms are always fully serviced in line with our brand standards. Please be assured that every step will be taken to prevent your experience from being repeated.
Kind Regards

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Reviewed October 1, 2012

I went to Loughborough for business and I choose to stay at the Premier Inn. I did an excellent choice. Good Location, nice room, staff friendly and the price is very good.

Definitely I will stay again in this hotel

  • Stayed: September 2012, traveled on business
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Thank ReinaldoViola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager324, Manager at Premier Inn Loughborough Hotel, responded to this reviewResponded October 16, 2012

happy to hear that you enjoyed your stay at Loughborough Premier Inn. Th eteam look forward to welcoming you back.
Kind Regards

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Reviewed September 30, 2012

Stayed here the night before my graduation in September and have booked to stay for four nights in October,service is excellent and the quality is also in the same frame.
If using the car park use the multi storey opposite as quite reasonably priced for overnight but park up before you check in as you can just walk over the road and it saves a lot of messing about !

Room Tip: All rooms are well presented but those to the rear of the hotel will be quieter
  • Stayed: September 2012, traveled on business
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Thank Jon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager324, Manager at Premier Inn Loughborough Hotel, responded to this reviewResponded October 16, 2012

Thank you for your kind words. they are very much appreciated and the team will be delighted to hear that you enjoyed your stay. We look forward to seeing you in October.
Kind Regards

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Reviewed September 27, 2012

Booked as a last minute getaway before returning to teach after the summer holiday. Can not find fault. This is the 3rd different premier inn we've stayed at recently and the one thing that shines above all else is the level of customer service.
It would only be better if they had a deal with the multi-storey car park across the road, as some of the other premier inns do e.g. Norwich duke street.

Stayed: August 2012, traveled with family
Thank Stub484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager324, Manager at Premier Inn Loughborough Hotel, responded to this reviewResponded October 16, 2012

Thank you for your kind words. They are very much appreciated and the team will be delighted to receive your feedback.
Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Loughborough Hotel

Address: Council Offices Southfield Road, Loughborough LE11 9SA, England
Location: United Kingdom > England > Leicestershire > Loughborough
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Loughborough
Price Range: $61 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Loughborough Hotel 3*
Number of rooms: 112
Official Description (provided by the hotel):
Close to the boutique shops, restaurants and bars of Church Gate, Baxter Gate and Wards End areas ... more   less 
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