Have just returned from a full day out at Pleasurewood Hills. Like some of the other reviewers, we had a good time on the whole, but left feeling it could have been better. There were many little things which weren't quite right, for instance:
- Very long queues (50mins +) for really low-key, out-of-date rides (e.g. the "Tales of the Coast", a boat-moving-along-track-with-scenary type ride). The long queues were the result of disinterested staff failing to manage queues properly - i.e. allowing carriages to depart with only two passengers when they actually can take 6 comfortably. Also, only running 3 or 4 boats, with huge gaps between them. I wonder if allowing guests to spend large proportions of their day in queues is a tactic to reduce ride running costs.
- Too few staff serving in food outlets or the gift shop - again leading to massive queues at the tills. I should say that overall the park was quite busy (probably as busy as it ever gets, being whitsun half-term holiday), but nothing like as stuffed as places like Alton Towers get (unsurprisingly), and I think a lot of these queue lines resulted from understaffing and poor queue management rather than solely guest numbers.
- Too many rides that are now showing their age; plus there are not enough rides generally. This probably doesn't matter too much if you only ever visit the park once, and if you only have a party of very young children. (Our visit included four 7-year olds and a 3 year-old and they had a great day). But for teens there are really only 3 or 4 decent rides. And if we hadn't spent so much time in queues I think we would have run out of things to do also.
There are signs of some investment (most obvious of course is Wipeout, which looks up-to-date) but there are equally as many bits of the park which are looking tired and in need of more investment. However I get the impression that this might be a long time coming, and the priority seems to be keeping costs at a minimum, for instance by employing the minimum possible staff numbers and minimising ride throughput to save on running costs and maximize profit margin also.
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