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Dalmeny Resort Hotel
Ranked #8 of 16 Hotels in Lytham St Anne's
Certificate of Excellence
Reviewed January 6, 2009

We took a 2 night post new year dreak at the Dalmeny arriving on Jan 2nd...We normally stay at the ST Ives but as the children are now older we thought the Dalmeny might have more to offer them

On arrival we checked in and collected our room key,after squeezing our luggage and our party (2adults and 3 children) into a small lift we arrived at the 3rd floor.

Our room was at the front of the hotel and was classed as a standard family room..on entering we found 3 single beds with a bathroom and then past that a double bed,The room had a lovely view,the bathroom was nice and the room even had a fridge...This room however was right next to the lift and it was the noisiest lift I have ever heard..we found out the lift is turned off from 11.30pm-7am because of the noise it makes...After going back to reception to ask if another room was available and being told no but that if we went back in the morning the they would see what could be done..As you only use the room to sleep in then we decided to go and enjoy the Dalmeny facilities and see if the room what the room was like that night..On saturday morning we went to reception to complain about the room and spoke to a very curt man who turned out to be the reservations manager who insisted that we had been told about the lift when booking...I can 100% gaurantee we where not told but he insisted we where..how he could insist when the booking was not made by him im not sure but he did move us to another room which was lovely.

Pool area
The pool area is quite large but a little on the dark side,the changing areas where clean and towels where provided when you handed in your room card.The sauna,steam room and jacuzzi where nice.

Carvery
Having booked dinner bed and breakfast we where told our meals where to be eaten in the carvery or we could use the allowence in the atrium.
The food in the carvery was ok the choices where limited 1 starter of soup,a salad bar was available but was very small.Choices for main course and dessert where limited aswell.Plenty of staff where around but where very egar to clear up tour table and at one point where taking plates away while some people where still eating.Childrens menu was good but portions where very small.

Ballroom
On the Saturday night Gayzer was doing the entertainment and he was fantastic..The only down side was the number of children who where left unattended in the ballroom while there parents ate dinner in the restaurant..The youngest child we saw on his own was 3..we arrived at half 7 and he was picked up about 20 past 10...It is not for me to comment on how parents look after there children but as the ballroom is in the basement I would like to know what these parents planned on doing if a fire broke out..

The Dalmeny is a good hotel for children it offers a childrens clubs and entertainment and if you wanted to stay in the hotel for the duration of your stay and not venture out you could.However one down side of the hotel is the parents of certain children who seem to think it is ok for their children to run around the hotel unsupervised,to scream and shout and ride up and down in the lifts playing games,It is the attitude of these parents that spoil parts of the hotel..

We enjoyed parts of our stay but as for going back I dont think so..The St Ives hotel next door but one is owned by the same family that own the Dalmeny but is alot more relaxed..its not as big but has a pool and small childrens club and the food in the restaurant is wonderful with double the choice of the Dalmeny..we would go back to St Ives tomorrow and our one regret of our stay at the Dalmeny is that we choose there instead of St Ives..

  • Stayed: January 2009, traveled with family
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1  Thank thehuddstribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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885 - 891 of 921 reviews

Reviewed October 28, 2008

This is a much extended quaint collection of old and new buildings (winding stairs and corridors) on the sea front at St Annes (beach and leisure factlities) which really manages to balance the needs of adults and small children in a very satisfactory way. Very child-friendly and tolerant yet really good food (dinner menu quite adventurous and excellent breakfasts) and pleasant facilities for adults. Big swimming pool, gym etc. We had an excellent small premier suite with an X-Box; others in the party had large, comfortable, but slightly less-posh family suites. Popular also with retired people but I'd stay there as a single if in the area. I like the atmosphere.

  • Stayed: October 2008, traveled with family
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Thank meirionydd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2008

We stayed at the Dalmeny for a Sat and Sun night in Sept - 'we' being 2 adults and our 2 year old. We booked a family room with a sea view (having been told that a double room could not accommodate our travel cot) at the cost of £127.50 Bed and Breakfast. Indeed our room had a fabulous view but this was not enough to hide the extremely tired state of the room itself. We had a double and two single beds in a long narrow room. We struggled to fit our travel cot in between the two single beds (this was the ONLY part of the room it could have gone). The room was very short on space and I would feel sorry for a family of four staying in it! The bathroom was clean and recently renovated however the bedroom carpets were badly stained and there were several areas of the room where wallpaper had been peeled right off. The fridge in the room was not fit for purpose - leaking and very old and there was no in room information regarding breakfast times etc.... Gladly though we were only there to sleep in the room.

We cannot fault the leisure facilities and the patio restaurant was great for kiddies tea time.

We ate in the Atrium on the Saturday evening - the food was mediocre but we did feel overpriced at £17.00 per head for what was in essence a standard carvery with a soup starter (no choice - you get what you are given) and a sald course from what was a tired looking salad bar. On this particular evening upon entering the restaurant you were hit with a vile smell whihc was still present at breakfast. On the Sunday evening we had room service whihc was a challenge in itself - it took us 40 mins to simply get someone to pick up a phone to then be told they were very busy. We then ordered and were informed we must have an 'old' menu in the room as they did not recognise what we were ordering. Give them their dues though - they prepared what we ordered.

Overall I would rate our stay as nothing more than average. I have stayed in far better places (and of a higher rating too) for less money. I feel the Dalmeny has got a bit complacent - but the fantastic facilities may not be enough if they don't pay attention soon to those tired rooms they are charging a fortune for.

  • Stayed: September 2008, traveled with family
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1  Thank surreycharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2008

I stayed here for 4 nights with work colleagues and was pleased with the hotel, food and service. Although my room was next to the creche area there were no children so it was not an issue. A sea view would have been good but as it was business this was not an option. The Atrium restaurant offered some really nice food and we ate there two nights - service was good and the food well cooked and presented. Breakfast was also adequate and the staff were attentive. The room was clean and the bed massive - the only problem was not enough hot water one morning but this was rectified very quickly. The location on the sea front is wonderful and there are some really good restaurants in St Anne's. This would be a good hotel for a weekend break away from the glaring lights and sound of Blackpool just along the coast.

  • Stayed: September 2008, traveled on business
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1  Thank Scarrface
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2008

Conveniently located hotel on the sea front just a short walk away from the town centre and pier. We had never stayed at this hotel before so we booked a sea view room which was large enough and had great views over the beach and a large balcony.

Unlike other comments our bed was OK and the decor seemed OK. One gripe - you could unlock the patio door from either inside or outside and we were given no key to lock it. People are able to climb from one balcony to another so security wise this was not good.

We booked on a dinner and bed and breakfast basis - both the dinner and breakfast were OK, the food was nice but some of the tables in the carvery area are too close together so the people on the next table can be extremely close! On both nights we ate in the carvery there were a number of children running around the tables which was a bit disconcerting given the number of people walking around with hot food on plates. This is a great hotel for families but if you want a break away from kids then maybe this is not the hotel for you!

We made use of the leisure facilities which were great and clean.

We have stayed at hotels with better facilities, rooms and decor for less price so I am not sure the stay was worth the price we paid.

  • Stayed: September 2008, traveled as a couple
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1  Thank AggyGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2008

we have been to the hotel ,many ,many times and will return again next year.
the only comment we have is that small maintainence works are being ignored which gives the impression that management are either walking around the hotel blind or just do not care enough to bring the hotel back to first class in every respect.
look at the overall picture of the hotel not the brushstrokes and you will have a wonderful time'

  • Stayed: August 2008, traveled with family
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Thank rothwell40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2008

We have been goint to The Dalmeny for about 20 years now and have noticed that standards are falling. Years ago the owners had a very hands on approach and the hotel was great. Now it seem to be staff who dont really care if you enjoyed your stay or not. The receptionist never even asked if we enjoyed our stay !
We stayed in a premier room with sea view and balcony, would not stay in any other room as they a the best ones in the hotel (or they used to be).
The room was very big with a great balcony looking onto the promenade and sea. What a shame they have not kept up the refurbishment of the rooms. The carpet was disgusting with stains everywhere. The curtains are so old that when closed the daylight comes through some areas of the material that has worn away. The room was reasonably freshly painted . Beds are a joke, hardwood base with a matress on top.
Breakfast was fine although a little hectic. I did not even bother to fill in the questionaire, as I have written the above problems down for several years now and no action has been taken.
Come on The Dalmeny, spend some money on refurbishing these rooms, such a shame to let them go to the dogs !!!!

  • Stayed: July 2008, traveled as a couple
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2  Thank SandraGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dalmeny Resort Hotel

Address: 19-33 South Promenade, Lytham St Anne's FY8 1LX, England
Phone Number:
Location: United Kingdom > England > Lancashire > Lytham St Anne's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Lytham St Anne's
#5 Family Hotel in Lytham St Anne's
#5 Business Hotel in Lytham St Anne's
Price Range: $111 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Dalmeny Resort Hotel 3.5*
Number of rooms: 112
Official Description (provided by the hotel):
Excellent location on the main promenade overlooking the beach, promenade gardens and pier, and within a short walk of the town centre with its array of shops, bars and restaurants. The hotel offers a wide choice of rooms, including family units accommodating up to two adults and 6 children. The excellent facilities include a 20m indoor pool, sauna, steam room, jacuzzi, children's pool, fully equipped Gym and Squash Court. Spa Dalmeny is open seven days per week offering a comprehensive range of beauty and holistic treatments. Dining options include the hotel's restaurant or Bar Indigo. Business travellers will appreciate the free Wi-Fi facility throughout the hotel,access to business services, free on site parking,extensive conference facilities, and our Snooker Room, which is available for private hire. ... more   less 
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Also Known As:
Dalmeny Hotel Lytham St Annes
Dalmeny Hotel St Annes
Dalmeny Lytham St Annes
Dalmeny Resort Hotel Lytham St Anne's, UK - England

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