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Lytham St Anne's
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“Awful customer service.”

Gusto Restaurant & Bar Lytham
Certificate of Excellence
Description: Meet us under the sparkly olive tree's! Gusto Lytham features a classic and contemporary, Italian menu using fresh, carefully selected simple ingredients and a comprehensive worldwide wine list. Sit back and relax in beautiful surroundings with aspirational touches that feels like home, a place where you can feel welcome and special that is perfect for so many occasions.
Restaurant details
Description: Meet us under the sparkly olive tree's! Gusto Lytham features a classic and contemporary, Italian menu using fresh, carefully selected simple ingredients and a comprehensive worldwide wine list. Sit back and relax in beautiful surroundings with aspirational touches that feels like home, a place where you can feel welcome and special that is perfect for so many occasions.
Reviewed 3 weeks ago

My friend booked us a table online for my birthday lunch, she asked for a specific table, which when she called was assured she had.
We arrived 5 minutes before our booking to be told it was a 15-20minute wait. We advised them we’d pre-booked. They couldn’t appear to find our booking but seated us anyway.
There was approximately 3 other tables of people, in a large restaurant - no idea why there was a waiting time.

We didn’t get our reserved table, but instead a table beside the toilet.
They walked away without taking a drinks order. After waiting 10 minutes we called someone over to ask for drinks, at which point the couple beside us asked where their drinks were. We received our drinks shortly after.

We were then asked for our food order and when discussing with my friend if she would like to share a bottle of wine, we were hurried along by the waitress to make a decision. We ordered two more drinks.

Our food arrived - However, no drinks.
We asked on two occasions where our drinks were, to be told “they’re on their way”.
The couple beside asked for their coffees (again) they then received the wrong ones.

The food was bland, and meat fatty.
I left half my meal and nobody even asked if everything was ok, which I think the answer was obvious by the amount of food I left.

I’ve never been to gusto before and would never go again based on the rude, slow service and bland food. It’s a shame that a birthday meal with a long distance friend was ruined.

Date of visit: September 2019
Thank Amanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3 - 7 of 544 reviews

Reviewed 5 weeks ago

Lytham St Annes is a most unusual place. It is a small town, but it is crammed full of eating places. Restaurants and cafes are everywhere and they are always full of customers. Gusto is an Italian restaurant. The service was prompt and the food was okay. But the portions were small. I had the burger and fries which looked like burger and fries you would get anywhere else, but shrunk down a couple of sizes. I wouldn't go again. On the plus side, it was great to watch the brigade of chefs doing their own thing.

Date of visit: August 2019
    • Value
    • Service
    • Food
Thank Talkeetnaclem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GustoLytham, Manager at Gusto Restaurant & Bar Lytham, responded to this reviewResponded 4 weeks ago

Hi Talkeetnaclem,

Thank you for your feedback. Im sorry to hear you weren't happy with your visit.

If you would like to contact me at lytham@gustorestaurants.uk.com to discuss further.

Many thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2019

Excellent Sunday roast beef dinner, served with a lovely selection of vegetables, along with great service from friendly staff.

Date of visit: September 2019
    • Value
    • Service
    • Food
Thank benky210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GustoLytham, Manager at Gusto Restaurant & Bar Lytham, responded to this reviewResponded September 13, 2019

Hi Benky210,

Thank you so much for your lovely comments, we really appreciate you taking the time to give us great feedback.

We look forward to seeing you again soon.

Many thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2019 via mobile

Fantastic restaurant with very reasonable prices. Visited with 15 other guests on our monthly meeting. Great service and great food. Nothing was too much trouble and the seating area was very nice.
Will definitely be visiting again.

Date of visit: September 2019
Thank BNRT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GustoLytham, Manager at Gusto Restaurant & Bar Lytham, responded to this reviewResponded September 6, 2019

Hi BNRT,

Many thanks for your lovely comments, its always nice to hear such positive things being said about the food and service.

We hope to see you again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2019 via mobile

Nothing but positive reviews for this place.

Friendly. Nice decoration. The service is very quick.

Most importantly, the food is great. The Mascarpone and Nutella Calzone is a MUST!

Date of visit: July 2019
1  Thank kingycha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GustoLytham, Manager at Gusto Restaurant & Bar Lytham, responded to this reviewResponded September 4, 2019

Hi kingycha,

Thank you so much for your lovely comments, we are glad you enjoyed the chocolate calzone, it is definitely delicious.

We look forward to seeing you again soon.

Many thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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