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“Excellent customer service” 5 of 5 bubbles
Review of Premier Inn Ross-On-Wye Hotel

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Premier Inn Ross-On-Wye Hotel
Ranked #4 of 14 Hotels in Ross-on-Wye
Certificate of Excellence
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent customer service”
5 of 5 bubbles Reviewed August 12, 2013

We stayed at this hotel in July 2013 when temperatures were exceptionally high (30C). Although there is no aircon, in all aspects the staff were very helpful throughout, moving us to another room and installing fans, as ann example but there are many more. I have stayed in many hotels but it is rare to encounter staff that go the extra mile to the extent that the staff at this hotel do.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AliB3600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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567 reviews from our community

Traveler rating
    297
    184
    60
    16
    10
See reviews for
150
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Manchester, United Kingdom
Level Contributor
3 reviews
3 of 5 bubbles Reviewed August 9, 2013

Careful on entering the carpark as there is a massive pothole. Arrive early to secure a car space near the hotel or be relegated to near the motorway rpundabout. Rooms usual high standard but not comfort cooled. Good breakfast bit not biffet for the cooked selection unlike some Premier Inns I have stayed in. Consider this a ' second choice ' if you cannot get a room in Hereford. Ross is near but a car journey away.....

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank P G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed August 5, 2013

Good location for touring Forest of Dean and Ross on Wye area. Spacious very clean rooms and cheerful helpful staff. Avoid like the plaque unless you like sauna bedrooms. No air conditioning so do not go in hot weather. Fantastic for winter breaks.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank autumnyears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Ross-On-Wye Hotel, responded to this review, August 14, 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hampshire
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed July 31, 2013

Absolutely dreadful , walked out , checked in on the hottest day of the year only to be met by a grumpy receptionist sat in what felt like walking into a sauna ,
we took a look at our room which was so hot we would have never slept in there & windows werent allowed to be opened only to end up walking out ,
Then swamped in the carpark by a very disgruntled bikers convention that had all arrived in the 15 minutes that we were in the hotel ,who were very rude as i had parked in "a car parking space" that they wanted for their gathering .
absolutely awful place to stay ,
Normally find premier inns ok but NOT This one - Never again !!

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank TOCHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Ross-On-Wye Hotel, responded to this review, August 9, 2013
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs. We hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Epsom, United Kingdom
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed July 23, 2013

Location of this hotel was just right for us. A typical Premier Inn, very clean with everything you need. Nice greeting on arrival. As said in other reviews, they don't have aircon and unfortunately we arrived during a heatwave. The temperature in the room was 29 and the fans just move it about. Opening the outside fire exits may help get some through ventilation.
The attached restaurant is a Beefeater - breakfast was fine.

Room Tip: If it looks like being hot - cancel
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mike E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solihull, United Kingdom
1 review
4 of 5 bubbles Reviewed July 23, 2013

the actual room was excellent, however the evening meal and breakfast was very poor, more quantity over quality, in fact the meals were terrible, they need to re-think their current supplier, in fact i would suggest using local food instead.














  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bembridge, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed July 22, 2013

very good rooms clean etc ....visited during heat wave and did find room very hot with no way to control ......fans drowned out the television sound .....the only real gripe i would say was wifi was very poor with hardly any signal

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank richard h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Ross-On-Wye Hotel

Property: Premier Inn Ross-On-Wye Hotel
Address: Ledbury Road, Ross-on-Wye HR9 7QJ, England
Location: United Kingdom > England > Herefordshire > Ross-on-Wye
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Ross-on-Wye
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Ross-On-Wye Hotel 3*
Number of rooms: 59
Official Description (provided by the hotel):
Make the most of the great outdoors in this idyllic spot by the Brecon Beacons and the Forest of Dean ... more   less 
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Also Known As:
Premier Inn Ross-On-Wye Hotel Ross-On-Wye
Premier Inn Ross-On-Wye Hotel Herefordshire

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