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“Poor”

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Premier Inn Ross-On-Wye Hotel
Ranked #4 of 12 Hotels in Ross-on-Wye
Certificate of Excellence
Reviewed September 19, 2012

I know its cheap and it is a 'stage coach inn' and we had stayed here before but this time I wish we hadn't. The room was too hot and the bed was soft such that it was a race to the middle.
In fact we wondered whether we had stayed before ...

  • Stayed: September 2012, traveled with friends
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4  Thank carib_visitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Ross-On-Wye Hotel, responded to this reviewResponded September 21, 2012

Thank you for your review.

It really matters to us that our guests have a comfortable nights sleep, and we sincerely apologise that on this occasion we failed to provide this.

We are well aware of the issue of high room temperatures, and are currently in the process of installing air conditioning into all of our hotel branches.

However, this will be a lengthy process, so in the meantime the management team at the hotel have done all they can to help reduce room temperatures.

Please be assured all your comments have been noted and will be fully investigated.

Once again thank you for your review, we look forward to welcoming you back to Premier Inn in the future.

Naina
Social Media Team

Whitbread Hotels & Restaurants

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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552 - 558 of 652 reviews

Reviewed September 18, 2012

The room was lovely clean and bright. The bed was comfy and we had a lovely quiet nights sleep. The thing that we were most disappointed in was the food. We ordered Nachos,and 6oz burgers with new potatoes and salad. The nachos had everything thrown on to them, the burgers were burnt and the barbecue sauce had already been placed on the onion rings and put ontop of the burger. The condiments and cutlery arrived after the food. The only thing that was ok was the potatoes. The bill was £27. definitely not worth it. Its a shame because our stay was so nice and the food ruined it. Will go again but definitely not to eat there.

  • Stayed: September 2012, traveled as a couple
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1  Thank carrol63l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2012

Have staye din several Perier Inns and have never been disappointed but this one is the best yet. very friendly and helpful staff, great rooms with lots of room and all the facilities need. Very clean, airy and excellent overall. Highly recommended.

  • Stayed: September 2012, traveled as a couple
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1  Thank travellinght85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

Often Stay in Premier Inns throughout the country. First time at this one. Always a nice welcome from all the staff. We asked to change or room from a ground floor to first, that was no problem. The room very clean, and has everything needed for a few nights stay. This hotel has been refurbished to a good standard.. After a meal in the adjacent ‘Beefeater’ just wanted to relax and watch TV. They have large flat screen televisions that add to the comfort. Next morning had Continental breakfast in the Beefeater it was just OK. But could do with slightly larger plates for your toast Etc. Will use Premier Inns again.

  • Stayed: September 2012, traveled with family
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1  Thank jackjHerts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

We chose his hotel after reading reviews on TripAdvisor, particularly noting that it had recently been refurbished - and it was worth it! The hotel is situated set just back from the main road into Ross, so nice and convenient and easy to find. As always with PI's the staff were brilliant without exception which really makes the difference at the end of a long day's driving! Lovely room facing the fields behind the hotel so it was free from traffic noise and streetlights, marvellously comfortable bed. Only problem was that it was such a warm room, even with the window open - 25 degrees - the two fans in the room should've been a clue. Adjusting the thermostat didn't work and neither of the fans were particularly quiet for sleeping with it running.

Otherwise yet another great stay at a Premier Inn!

Stayed: August 2012, traveled as a couple
Thank Oldbrookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

Would recommend this Premier Inn at Ross on Wye, good location for travelling around,friendly staff and very clean and comfortable rooms. Good breakfast. Value for money Evening meal was good and staff very friendly . Had good nights sleep in comfortable bed. Friendly receptionists.

Room Tip: high floors have less A/C noise
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  • Stayed: August 2012, traveled as a couple
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Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

Had a family meal, very good choice for children, not so great for veggies, although had an above average red pepper tart. Some good deals before 6.30pm. Staff ok, didn't have any chocolate brownies left so dessert was disappointing. Good pint of Wadworths 6X, which was nice. Clean toilets. Pretty good values, would recommend.

Room Tip: We didn't stay just had a family meal.
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  • Stayed: August 2012, traveled with family
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Thank Karen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Ross-On-Wye Hotel

Address: Ledbury Road, Ross-on-Wye HR9 7QJ, England
Location: United Kingdom > England > Herefordshire > Ross-on-Wye
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 12 Hotels in Ross-on-Wye
Price Range: $60 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Ross-On-Wye Hotel 3*
Number of rooms: 59
Official Description (provided by the hotel):
Make the most of the great outdoors in this idyllic spot by the Brecon Beacons and the Forest of Dean ... more   less 
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Also Known As:
Premier Inn Ross-On-Wye Hotel Ross-On-Wye
Premier Inn Ross-On-Wye Hotel Herefordshire

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