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Premier Inn Ross-On-Wye Hotel
Ranked #5 of 12 Hotels in Ross-on-Wye
Certificate of Excellence
Reviewed December 17, 2011

My partners parents stayed here whilst on a visit to us.
Morning call, acceptable breakfast and great staff.
Five out of five - the staff were brilliant!!

  • Stayed: November 2011, traveled with friends
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Thank MonmouthBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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609 - 615 of 657 reviews

Reviewed December 12, 2011

Conveniently situated on large roundabout, inspite of its busy location it was very quiet. The room was comfortable and clean, staff friendly. We booked the meal deal for breakfast and dinner. This is served in the adjoining Beefeater. The food was very good and the staff friendly and helpfull.

  • Stayed: September 2011, traveled as a couple
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Thank Sunshinemhmeredith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2011

Lumpy bed, sleepless night, staff that don't give a damn. What happened to the good sleep guarantee? They ignore you, that's what !!

  • Stayed: August 2011
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Thank Jugulugs69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly L, Online Customer Services at Premier Inn Ross-On-Wye Hotel, responded to this reviewResponded December 22, 2011

Thank you for taking the time to review your stay with us. We really appreciate your feedback very much as this enables us to improve standards and provide guests with the best possible service and a comfortable stay. Please be assured that we take all feedback seriously and on the receipt of your details, the issues raised will be fully investigated. We hope to welcome you back in the future.

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Reviewed November 28, 2011

Although i mention the clean room and friendly staff i have marked it down because you still charge for the internet, nobody charges for the internet anymore also the tv's could do with a update, having said all that i will be spending most of december there (managed to get one of thoses £29 deals) and im looking forward to it ;-)

  • Stayed: December 2010, traveled solo
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Thank mcbooton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaceyMRossPI, Manager at Premier Inn Ross-On-Wye Hotel, responded to this reviewResponded December 12, 2011

Thank you for your comments regarding your recent stay with us at the Premier Inn, Ross-On-Wye.

You will be pleased to now that Wifi will be free in our Beefeater restaurant within the next several weeks. It will also be free for the first 30 minutes in our hotel and then £3.00 for 24hours!

Thank you for adding the pictures J Thank you again for your comments, we look forward to seeing you in December!

Stacey Miller
Premier Inn Team Leader

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Reviewed November 28, 2011

During our stay in Ross we found the Hotel to be perfect for exploring the region. the rooms are clean, tidy & quiet & found the staff to be very helpful.
Breakfast was efficient and of a good standard served by courtious & helpful staf.
Ross is a great location with lots to offer and it has great raod links around the county.

  • Stayed: November 2011, traveled with family
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Thank kennyboy15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaceyMRossPI, Manager at Premier Inn Ross-On-Wye Hotel, responded to this reviewResponded December 12, 2011

Thank you for your comments regarding your recent stay with us at the Premier Inn, Ross-On-Wye.

I am pleased that you found our team to be friendly & helpful, We look forward to seeing you in the new year!

Stacey Miller
Premier Inn Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2011

On arrival could not fault receptionist even thought we were not told about early bird dining and waited from 3pm ()check in until 7.30 to eat, Room spotless but only i chair to sit at table in room and very stuffy during the night and i do appreciate that the windows do not open very wide for security, but at check out advised reception of our feelings with no comments whatsoever
maybe not a choice for the future, what happened to the good nights sleep guarantee?
Bradney
Birmingham

Room Tip: rooms at back quiet but felt cold, front ok but noisy early
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  • Stayed: November 2011, traveled as a couple
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Thank bradneymrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Premier_Inn, Online Customer Services at Premier Inn Ross-On-Wye Hotel, responded to this reviewResponded November 29, 2011

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs. Please be assured that your comments will be duly followed up by the Management Team at the hotel. We look forward to welcoming you back soon.

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Reviewed November 14, 2011

We stayed here for two nights in October and used the hotel for a base to explore the surrounding area. We really couldn't have asked for a better place to stay. The reception staff were helpful, friendly and efficient. The room was exactly as it should have been - clean, tidy, comfortable & quiet.
The pub / restaurant next door was surprisingly good, considering it's a chain restaurant. We didn't expect much when we went for the £22 per person 'meal deal' that included a 3 course meal and a drink in the evening and then an 'all you can eat' breakfast the following morning. This proved to be excellent value and we thoroughly enjoyed our meals. Again, the staff were excellent.
We will definitely be using Premier Inns again and would certainly recommend this particular one.

Room Tip: Go for the £22 meal deal - it's excellent value.
See more room tips
  • Stayed: October 2011, traveled as a couple
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Thank bodgerdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaceyMRossPI, Manager at Premier Inn Ross-On-Wye Hotel, responded to this reviewResponded November 16, 2011

Thank you for your comments regarding you recent stay at Premier Inn, Ross-On-Wye.

I am glad you and your partner had an enjoyable stay. I was also pleased to read that you found every team member to be friendly and helpful, I will of course pass on this great feedback on to them.

Many Thanks
S.Miller
Premier Inn Team Leader

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Ross-On-Wye Hotel

Address: Ledbury Road, Ross-on-Wye HR9 7QJ, England
Location: United Kingdom > England > Herefordshire > Ross-on-Wye
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Ross-on-Wye
Price Range: $69 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Ross-On-Wye Hotel 3*
Number of rooms: 59
Official Description (provided by the hotel):
Make the most of the great outdoors in this idyllic spot by the Brecon Beacons and the Forest of Dean ... more   less 
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Also Known As:
Premier Inn Ross-On-Wye Hotel Ross-On-Wye
Premier Inn Ross-On-Wye Hotel Herefordshire

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