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The Chase Hotel
Ranked #6 of 12 Hotels in Ross-on-Wye
Reviewed August 9, 2013

Beautiful country house hotel set in acres of grounds with magnificent trees. Apparently an old hunting lodge, The Chase has traditional charm and lots of character features and has been refurbished sympathetically. Immediately you enter the grand reception hall, it really is quite impressive with its sweeping staircase, high ceilings, marble pillars and arches, and stained glass windows. All the reception rooms are quite grand, but at the same time comfortable and relaxing especially in the Lounge/Bar which opens out onto the decking area complete with tables, chairs and parasols. Sit and sip your coffee admiring the gorgeous view overlooking the distant hills - there's also a well manicured lawn area and gardens. Our bedroom , albeit it rather small, was newly decorated and furnished, with a new bathroom too. It was everything you needed for a couple of nights stay - comfortable bed and peaceful surroundings. We were on a mid-week Groupon deal, which was very good value - the food, both breakfast and evening dinner, was excellent, well presented, good choices and Harry's Restaurant room provided an ambient setting. As an alternative, you could also eat in the Lounge/Bar. The staff were very friendly, attentive, polite and deserve our thanks. The closeness of the hotel to the town was a bonus - walk down to the river for a pleasant stroll, have a drink at the Man of Ross soaking in the sunshine - it's all very compact. The restaurant in town - Yaks N Yetis is to be recommended ( Nepalese ) and well worth a visit. Nearby is Hereford and THE beauty spot which is a must is - Symonds Yat, take the river cruise boat on the river Wye and enjoy the views - absolutely stunning !! Or a canoe if you're more adventurous ! Good walking area and you can cross the river on the ancient hand pulled barge. Some of the reviews of this hotel, I feel were unworthy, as I can only praise it in every aspect and highly recommend The Chase, having spent a really enjoyable break here. This has to be the best hotel in Ross - thank you.

Room Tip: A room overlooking the magnificent grounds would be best for the views.
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  • Stayed: August 2013, traveled as a couple
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1  Thank westcoastboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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365 - 371 of 499 reviews

Reviewed July 27, 2013

Stayed 2 nights this week on a saga mini-break.excellent staff,outstanding food and service.the gounds were kept in tip-top condition and it was only a 5 minute walk into Ross.I can understand that it does get noisy on wedding days. Paid a little extra for a superior room which had a lovely view of the grounds(weather was super),the room was smaller than some I've stayed in but was acceptable.Overall very good value for money.

Room Tip: Dont stay on a wedding weekend!!!
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  • Stayed: July 2013, traveled as a couple
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Thank Colin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

My family and I stayed at the Chase Hotel last Saturday night when there was a wedding on. Our family room was located 2 floors above the hotel's wedding suite. The noise of the disco was appalling and went on till 12am. I told the barman we couldn't sleep for the noise and he said the noise wasn't as bad as it usually is and suggested we have a drink with him! My husband complained to the duty manager who said that my father-in-law had been informed there was a wedding on when he booked the room for us, but we were not told on checking in and he offered no apology or refund whatsoever.

We were also charged an additional £40 for using the sofa bed for our 2 children to sleep on in the family room which I felt was extorionate on top of the cost of the room.

On checking out the desk clerk did not ask us how our stay was as she knew we would complain, but asked my sister-in-law about her stay! She luckily wasn't above the wedding room, but was above the kitchen and got some nasty wafts of smelly food!

Not a good experience and I won't be staying at this hotel again.

Room Tip: Don't have room 37 if there's a wedding on!
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  • Stayed: July 2013, traveled with family
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1  Thank Sophie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2013

Spent two nights at hotel very enjoyable stay staff helpful and food was excellent. We had a standard room which was a little small but was clean and nicely decorated I would not hesitate to recommend this hotel it was definitely value for money

Room Tip: Standard rooms are a little on the small side we had room 28 which had a pleasant view of the hotel...
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  • Stayed: July 2013, traveled as a couple
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Thank alanwilcox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

We had a romantic mid-week break at the Chase Hotel, staying in one of the four-poster rooms overlooking the grounds. Hotel staff were exceptionally friendly and gave excellent service to make our stay a memorable one.

  • Stayed: July 2013
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1  Thank BobyandDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

impressed on the drive up to the hotel.Looked very classy from outside, and reception was lovely.
The room, not impressed with at all .Very poor deco ,poor decorating skills health and safety issues with the kettle , no toilet brush,The worst thing the noise ,the walls are paper thing, could hear next having a shower,and even got woken up at 2 o`clock in the morning by next door going to the toilet. Never wrote a review before but felt i had to .
however staff lovely very helpful, breakfast was great .
Not worth the money
sorry Chase

  • Stayed: June 2013, traveled as a couple
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5  Thank KcTc1500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

Impressive entrance and a warm welcome although an uninspiring room (15), no view, a constant light coming through the windows and the noise of the air-con was annoying. The bed was quite hard and the decor a little tired, tea making facilities were awkward due to the layout, a pretty non-plus room considering the building.
The evening menu was very good, especially considering the price and the breakfast was excellent.
Staff were friendly enough.

Check out the deals on their website, the Sunday evening deal was exceptionally good value.

Stayed: June 2013, traveled as a couple
2  Thank andyzot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Chase Hotel

Address: Gloucester Road, Ross-on-Wye HR9 5LH, England
Location: United Kingdom > England > Herefordshire > Ross-on-Wye
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Ross-on-Wye
Price Range: $86 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Chase Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
The Chase Hotel in Ross-on-Wye is a Georgian Country house hotel set in 11 acres of parkland surrounded by stunning countryside. The hotel has been refurbished to reflect an up to date feel which blends sympathetically and seamlessly with the period charm and features of the building, enabling guests to relax and enjoy their stay in comfort. ... more   less 
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Also Known As:
Chase Hotel Ross On Wye
The Chase Hotel Ross-On-Wye, Herefordshire

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