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“Not bad but could do better”
Review of The Royal Hotel

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The Royal Hotel
Ranked #2 of 13 Hotels in Ross-on-Wye
Certificate of Excellence
Oxfordshire
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not bad but could do better”
Reviewed February 9, 2010

We stayed for two nights midweek. We had cheap deal and would not have been happy if we'd have paid standard rates. Hotel is a nice building, looks quite smart from outside, bar is nice with views over the river and real fire. Restaurant looks quite nice as well. The rest of the hotel looks and feels a bit tired, our room was in a seperate wing to the hotel, nice views out from our french doors and balcony over the river. Room was a bit dated needed a fresh lick of paint, bed was good and comfortable. The room had a door that joined onto another room and the sound proofing was shocking, this was really quite a strange set up. I think this Hotel could be really good if they just put a bit more thought and care into it. Breakfast was quite poor though, we ordered a poached egg with a full english breakfast and it was the worst attempt at a poached egg I've ever had the misfortune of being given, looked like it'd been under the hot lamps for a couple of weeks and the yolk was solid. On the up side the sausages were good. Overall not the worst place i've stayed in, but for me it's only really a 2 star hotel and for that you can't really complain.

  • Stayed January 2010, traveled as a couple
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Helpful?
1 Thank pauly8g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Bradford
Level Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 5, 2010

Stayed for two nights Tuesday and Wednesday .Old comfortable hotel.Good restaurant.Pleasent staff.good ensuite double room.
On the down side though.Why did the bar close at 10.00pm on the Tuesday night of our stay and why did they finish serving breakfast at 9.00am each morning .

  • Stayed February 2010, traveled on business
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Helpful?
Thank smudgerBradford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed December 30, 2009

We stayed for 2 nights after taking advantage of the fantastic deal through the Saturday Express newspaper @ £20 a night (not including breakfast) We were a little sceptical as to what room we would be put in (broom cupboard?!) however we were pleased with the room we were allocated (in the main building at the far end) Some of the rooms are in the outbuildings. Yes the hotel is old and creaky however that adds to the charm. It was very clean which is important. The bar area was very impressive with a lovely view and a log fire. There was a very good selection of wine and spirits etc and the food was very good quality. We only ate in bar once and once in the town. We did not have breakfast in the hotel (ate at local cafe) Staff acceptable without being OTT or rude. Great location although next to a church and its bells chimed every hour and every 1/4 of an hour so this did result in an interrupted nights sleep. All in all if you are looking for a decent hotel for a night or two then would recommend it. Perhaps bring ear-plugs?!

  • Stayed November 2009, traveled as a couple
    • Value
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Helpful?
Thank VickyBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford England
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 13, 2009

My husband and I stayed here for a weekend break and had a good time.The hotel had already pre-warned us that there were Christmas parties whilst we were staying so when we went to bed just above the disco it wasnt a suprise to listen to "I wish it could be Christmas" as we settled down. The first night was fine,the party ended at midnight and was very quiet thereafter but on the Saturday night the party ended but unfortunately some people didnt go home and had another loud party just beneath our room.By 1am we were getting a bit fed-up so phoned reception who were really helpful and said they would try to help and by 1.45 all was quiet,bliss!
We had one meal in the hotel which was ok but the chilli,chicken and chorizo pie had been microwaved and was extremely soggy. Breakfast was very good and the staff were very efficient and helpful.
Our room overlooked the gardens with a very new bathroom and lovely comfortable bed and the most squeakiest floorboards we have ever heard,it didnt matter how you walked on them but the building is so old it just added to the charm.
The only downside was the lack of comfortable seating in the hotel,most of the tables were for eating and when christmas partys were on we ended up stood in reception with drinks in hand!
We enjoyed our stay however and would stay again.

  • Stayed December 2009, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank caznsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
45 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed December 2, 2009

I booked a last minute stay here through their website and got an absolute bargain. An old coaching inn, I think 17th century in parts, so it has lots of old fashioned character. My room was enormous and really lovely and cozy, with beamed ceilings, comfy armchairs and a huge, wonderful bed. They've clearly made an effort to upgrade and redecorate, although there are still a few rough edges -- some seriously worn out carpets and badly chipped paintwork in the hall leading to the annexe, and mismatched tiles and 1960s plumbing in my bathroom. But nothing too offensive, unless you're used to sleek four-star hotels. As other reviews say, this has creaky floorboards, old windows and corridors winding up and down stairs. But I love this kind of place -- and it was incredibly cheap -- so I'll definitely be back.

My only real complaint was over breakfast. It was served in the main dining room -- a lovely space but strangely dark and gloomy, as if half the lights were out. Nice with candlelight for dinner but a bit weird first thing in the morning. The breakfast staff seemed inexperienced and a bit clueless, and acted almost as if they were embarrassed to be there (as opposed to the two women -- friendly and efficient and very nice -- at the front desk). And the worst was a mushroom omelette I ordered, which was burnt and really unpleasant. Oh well, I should have stuck to the trusty full English.

Overall the Royal is a really nice hotel with a few frayed edges and a few bumbling members of staff. But definitely worth a stay.

  • Stayed November 2009, traveled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank telbel6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 1, 2009

Stayed at the Royal this past weekend for my boyfriends birthday on 28th to 30th November on a Sun Newspaper offer so paid £19 per room per night B&B.
We had a lovely time and are confused by some of the negative comments we have seen on trip advisor and will be recommending this hotel to others even at the normal prices. For reference we stayed in room 12 which is on the first floor in the old part of the hotel above the reception area, our room looked out on to the old city wall and tower and beyond to the river and hills.
The room and bathroom looked to have been refurbished quite recently and the bathroom was clean and newly tilled etc We had lots of hot water, lovely Gilchrist & Soames bath products and even a rubber duck!!
More importantly we had biscuits on our tea tray which most of the hotels I’ve been to recently have not had and the room was toasty warm with free Wifi which you don’t get for free in many hotels these days!!
The location of the hotel is perfect at the top of the town overlooking the river and surrounding hills with bags of historical features like the old bell pulls for the rooms on the first floor.
We didn’t do this but you can get a tour of the hotel if you like as it has a very historical background.
We had no problem with the car parking which is in a courtyard behind the hotel and there were ample spaces to park. You will be given a car park token so you can park for free as this is pay and display.
About 2 weeks before we arrived the hotel called me just to let me know that they had a Christmas party booking on our first night so it might be a little noisy and also to see if we wanted to book a meal in the restaurant for our stay.
If you are staying at a weekend and intending on eating in the hotel I strongly advise you to book a table in either the bar area or restaurant.
On our first night (a sat) we had decided to eat out but go for a drink in the bar first and found most of the tables in the bar to be reserved (although the restaurant was holding the Christmas party so was not open for meals as normal which could have been why it was busier).
The bar is lovely and cosy with 2 real log fires which are great for when its chilly outside! We had a drink in there both nights and ate in the bar on the Sunday choosing to have the 2 meals for £9.95 which along with the price of drinks seemed reasonable to us.
The breakfast was great with a choice of cereals, fresh fruit, yogurt, croissants’, Danish pastries, muffins, toast and unlimited coffee/tea to start and then a choice of full English, eggs Benedict, smoked salmon and eggs, kipper, cheese ham egg toasty, omelette etc etc
My only complaint against the hotel would be staffing at breakfast times. On the Sunday morning it was very very busy and we had to queue for a little time to be given a table and despite there being a number of staff on service the beans on my breakfast were a little cold and they didn’t appear to be keeping an eye on the buffet breakfast items and topping them up, we were also never asked if we wanted a refill on our hot drinks. Then on the Monday despite it being nearly as busy there only seemed to be one staff member serving!! Because he was so busy he forgot to come and take our order and asked if we wanted drinks but then never bought them. I also heard the lady next to us ask 3 times for toast and be told it was coming but then never did. Towards the end of breakfast I noticed another member of staff was then working and served this lady but in quite a grumpy mood rather than apologetic. This appears to be a staff rota planning issue by management rather than a problem with the staff as the hotel should know up front how many people are staying that night and need to be seated for breakfast and should plan staff accordingly.
Just to note if you plan on eating in the King William round the corner on the Saturday we turned up and it was fully booked but looked nice so I advise pre booking and defiantly visit Hay on Wye with all its old book shops!
This is an old hotel with lots of charm, squeaky floor boards and old historical features, if you want a trouser press, ironing board, 24 hour room service and a room with no personality then I suggest you go to one of the big chain hotels and don’t stay here because that’s not what this hotel is about!

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vodkavodka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South West
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 22, 2009

We stayed at the Royal for one night on the 21st Nov as we were going to a wedding in Ross on Wye. The room was very nice, basic, smart and clean and just what we needed; the hotel also appeared clean and we had no problems with the hotel at all. Just a shame about the general attitude of the staff. The hotel has a restaurant and bar although we did not use these.

On arriving at the hotel there was no spaces in the car park and the advice from reception was to try again in the afternoon. We needed to head out straight away so this was a concern as we didn't have time to wait and the staff were unable to tell us if there was any alternative long stay parking. In the end it didn't affect us too much as a space soon became available after the lunch time rush but it is worth bearing in mind that if you arrive at lunch time restaurant users will take up most the spaces in the small car park.

We were out all day and arrived back at the hotel quite late at night, around 1am. The hotel was locked up and there was no one on reception. Eventually the night porter arrived and let us in but he was less then friendly, very impolite and huffed and puffed when he realised we needed to get our key from reception.

In the morning we went down for breakfast at 9:40am (breakfast is served until 10am at weekends) and had to queue to go into the restaurant. Normally I wouldn't mind too much but the restaurant was only half full and there were at least 6 empty tables (enough for everyone queuing) but the staff were busy serving the existing customers and didn't have time to clear the tables so we could sit down. In the end we waited for about 15mins but again the staff were certainly not friendly or welcoming. The cooked breakfast was very nice, no complaints there although we left feeling like we had put the hotel staff out by requiring any kind of service from them at all.

The hotel was reasonable and provided good value for money, so if you can gloss over the attitude of the staff it is worth a short term stay.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Degu84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Hotel

Property: The Royal Hotel
Address: Royal Parade, Ross-on-Wye HR9 5HZ, England
Location: United Kingdom > England > Herefordshire > Ross-on-Wye
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Ross-on-Wye
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Royal Hotel 3*
Number of rooms: 42
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Also Known As:
Royal Hotel Ross On Wye
Royal Ross On Wye
The Royal Hotel Ross-On-Wye, Herefordshire

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