I've started my review with It's between poor & average, what edged it toward average? the location.
The location is very good and if you ask for a room with a view the hotel overlooks the river and fields, great sunsets. The town is just minutes away and also the river a short walk. There was also good parking within the hotel grounds. The staff were also polite which is always a must.
We had room 24 which we were excitedly and unexpectedly upgraded to. The room itself is quite big and contained 2 chairs, wardrobes etc and plenty of drawer space. The room also had a large flat screen TV (dirty remote control, c'mon clean it) the room is also a bit tatty and very dirty in places (please see photos) I don’t think there is any excuse for a regular deep clean of any hotel room and this is one of the things that bought this hotel down.
Next was the lock on the door. Clearly this lock had been fitted by a not so skilled handy man and neither a lock smith nor carpenter was involved. The lock hardly engaged when closed, a little worrying (please see photos)
The breakfast was pretty standard fare. The cooked breakfast would have been cooked and kept warm which didn't lend itself to quality. There was cereal, toast and fruit etc. I enjoy good coffee but none was to be found.
On one of our days we got a drink from the bar, again I was going to have coffee but the machine was filthy, quite clearly not cleaned in some time which is unacceptable. We stuck with bottled drinks.
The hotel was OK, just. There are quite clearly massive improvements to be made and a fine tooth comb though each room wouldn't go a miss but I doubt that will happen. Would I stay there again, most certainly not.
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- Also Known As:
- Royal Hotel Ross On Wye
- Royal Ross On Wye
- The Royal Hotel Ross-On-Wye, Herefordshire