When we arrived the building was surrounded with scaffolding, not the end of the world but it would have been nice if Greene King had bothered to tell us in advance. Of course they wouldn’t because they would lose business. Having complained we were moved to the annex where there was no scaffolding, but a terrible smell of damp.
We booked this because of the location and the views, well the scaffolding prevented this, as there was no access to the outside viewing area.
On arrival we did book a daily newspaper for the 3 mornings we were there, and you have to play a game to find it, like hunt the paper, clue :- try the dining room; would have been useful to be told this
Cheap, and I mean CHEAP toilet paper, 2 coffee sachets in the room
They also had fire doors locked, and when this was pointed out, it was not taken well
THE BAR – ok its GK ales, so they are average, but £2.40 for a tonic and a dash of soda is a RIP OFF. The staff, dominate the bar, when they are not working; and one member of staff was under the influence and working, not acceptable
RESTURANT- food is SO average, we went to the KINGS HEAD where they cook the food rather than put it in the microwave
BREAKFAST – well if there was an award for miserable looking people these guys win hands down
In summary no one at this hotel seems to care, there is no manager and no supervisors
If they put a decent manager and team in place this could be a great place to stay, until then, we will be staying somewhere else on our return
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- Also Known As:
- Royal Hotel Ross On Wye
- Royal Ross On Wye
- The Royal Hotel Ross-On-Wye, Herefordshire