Stayed in June and really enjoyed our suite, albeit a bit expensive. Decided to return with friends using our Tesco vouchers. I emailed hotel requesting two rooms with river views and very quickly received a lovely reply informing us of the rooms allocated.
On arrival we were given Room 10, very tricky to get to, up very narrow stairs and Room 3 at the back of the hotel overlooking the carpark. There was no sign of the river! We returned to Reception and received a mediocre response. There was no record of my request. We were then offered two further rooms but told to decide if we wanted them without seeing them as the hotel was full.
We insisted that we wanted to view the rooms first and had to do so in record time.
Unfortunately for us the painters had just arrived and were errecting scaffolding outside our window, room 17, so the beautiful view was obliterated and we had to keep the curtains closed as the men were working immediately outside.
Our friends were very pleased with their room in the Prospect Wing, room 45, with two double beds.
The Bar staff were very friendly, a special mention to Adam, a new member of staff who went out of his way to make our stay enjoyable.
The breakfast staff didn't smile or make any conversation and had to be approached for coffee, toast,clearing of tables etc. A definite need for PR training in there.
We love Ross on Wye, the scenery is beautiful and we were blessed with wonderful weather. Would I go back to the Royal? Hopefully one day but don't know if I am ready to recommend it to friends as I did in June.
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- Also Known As:
- Royal Hotel Ross On Wye
- Royal Ross On Wye
- The Royal Hotel Ross-On-Wye, Herefordshire