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“Pretty awful food.”
Review of The Royal

The Royal
Ranked #13 of 93 Restaurants in Ross-on-Wye
Certificate of Excellence
Price range: $20 - $25
Cuisines: British
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Reviewed January 26, 2013 via mobile

Too many deals/offers/menus to choose from....some held together with a split pin!
Decided to eat from the 2 for £9.95 menu with additional starters & puds for £2.50 each. Crispy mushrooms were tasteless. Haddock was soggy and full of bones. Chocolate fudge cake was actually OK. We were not shown a wine list but the waiter did recommend a bottle for us. By now, having spent too long trying to work out the menus, we took his wine advice & settled for a reasonable red.
Service could not be faulted. The decor & the lighting could be greatly improved to stop the restaurant looking like a dimly-lit refectory.
For a cold miserable evening in January, it was nice to see the restaurant nearly full. Old English Inns must be doing something right.

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    • Food
1  Thank Alexloveseatingout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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294 - 298 of 320 reviews

Reviewed October 30, 2012

We stopped in Ross-on-Wye on the way to Pembrokeshire for what we hoped would be a nice lunch. We got parked up and asked a local lady where to have lunch and she suggest the Royal saying that it had 'lovely views over the river'. We climbed up and eventually found the place. The surroundings were actually ok, but it was off-putting that is was so quiet considering that it had been recommended by a local. And the 'lovely views' were over the river ... and the motorway!

It took 10 mins+ to get served drinksas the only bartender was making coffees and no one else was around. The lunch menu was limited but we were delighted to select a 'Rump Steak and Stilton Ciabatta melt' for £5.99 and added £2.49 for the smallest portion of chips ever.

When the sandwich came, it was a baguette, not a ciabatta - not a great start. I expected a bashed out small rump steak cooked freshly with Stilton mented on top - WRONG! It had three 'lumps' of beef which tasted like stewing steak and had no searing on them whatsoever, were tasteless, bone dry and extremely tough to chew. My guess is that they had been pre-cooked in the oven and re-heated. The stilton 'melt' was two 'slabs' of stilton pushed on top of the re-heated 'steak' , no attempt to 'melt' the cheese, and with a few rocket leaves.

If it sounds bad, it tasted worse believe me! We left most of our Sandwich but ate the chips (the very small portion that was there). We aired our disappointment but we were offered no compensation whatsoever, a mumbled appology whilst taking our money - almost £21 including two sparkling waters.

I really wanted to give this review a '0' as it really was that bad but the lowest mark I can give it is a '1' which it thoroughly does not deserve. It is the worst mean we have had for years, I really believed this country had left this standard of food behind 20 years ago.

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2  Thank Bluntiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

the deals here are very good as with all Old English Inns I have visited.
Lovely views over the river Wye nice to sit outside in the warmer weather

Thank Caroline-Bennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

We travelled 75 miles and our friends 150 miles to spend fun time together for the weekend. Our friends were staying at The Royal Hotel and we decided to eat there Sunday evening. Table booked for 7.30pm but due to a function in the dining room earlier they had not rearranged the tables in time. We finally got in at 7.50pm. We ordered starters and our drinks, they came quickly enough but two of the starters were not as described on the menu. We had ordered flat mushrooms stuffed with cheese but what we got was deep fried garlic mushrooms with a garlic dip. We asked for a jug of water but that didnot appear. When eventually the mains were served we all started to complain. The steaks were tough and the food was cold. Mine was just about luke warm, not how I normally eat my food. Nobody about so one of our party took two of the plates to the top of the room and knocked on the kitchen door. The waiter came out and took the remaining two plates away and promised us fresh meals. We eventually got these replacement meals and they were even worse. My chicken was tough and cold. The lamb shank and steaks were cold and the steaks especially could not even be cut. We then fetched the Manager and he sent all the meals back to the kitchen.On being asked if we wanted any more meals and could they do anything else for us. No was the answer to both questions and we didnot intend to pay for meals we couldnot eat. Manager agreed. By this time it was 9.45pm and we had only eaten small starters. No one was interested in eating their terrible food any more. The next morning we went back to The Royal Hotel to see our friends before they went home to find that their breakfast had been cold and uneatable and that went back to the kitchen and once again they went without. Our friends complained once again to the Manager and all charges from the night before were waived and money returned to them for the breakfast they couldnot eat. He did offer to pay for the starters and the drinks from the night before that we had consumed but the offer was refused.
This hotel is in a very enviable situation. The view from the terrace is beautiful but standards are not good. We suggested the Chef needs re-training and to learn how to serve hot meals. The decor is very tatty in places and the whole building needs a serious re-vamp. Incidentally we got our jug of water after requesting it 5 times. This was due to only one waiter on duty and he was running his socks off but it was too much work for him. He got our tips because he was doing his best.

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2  Thank jeanettesally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

Having been taken in by the name and sight of the grand looking restaurant, the Sunday lunch experience was very disappointing. My friends and I were directed to the restaurant by the reception staff, we were seated by a helpful waiter who said the waitress will be with us shortly. He had clearly forgotten his tie and failed to iron his shirt before coming to work. Being a 'Royal' hotel, I would expect the staff to be maintaining a higher level of presentation. The waitress then proceeded to take several orders from tables who had arrived after us. We had to go up and ask our order to be taken. Not a great first impression. Food didn't taken too long to come but it wasn't the best looking meal and could've had some peas with the veg to bring a bit of colour to the meal. The plates could be a bit smaller so the meals don't look so small. The gravy makes a Sunday lunch quite often, and this was the worst part, as it was watery and tasteless. The meal could've been warmer too. The service was weak and nobody came to ask if everything was ok during our meal. The only positive was that the beef was good. If the service from the waiting staff was a little more cheery and attentive I would be tempted to find out what standard the main menu offers as sometimes this can be better than Sunday lunch. Unfortunately with it all being a bit lacklustre and frankly not worth the £8.99, we won't be rushing back.

After a walk around Ross on Wye, we chose to have a cream tea at the Kings Head Hotel. What a difference and good value too.

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Thank leigh74_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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