I feel very strongly about our recent visit to South Sands boutique hotel. We saved really hard for this holiday and were looking forward to staying there. It was the first time we brought our dog along with us, having been recommended as a dog friendly hotel by Cesar's Paws!
The roads that lead to this hotel are all single track roads which are dangerous, it is very hilly and the beach not very nice and doesn't allow dogs during high season.
On arrival at the reception we were shown around our room and were asked if we needed a hand with the luggage, by which time I had already brought it in! I was disappointed that there was no Air-conditioning in the room, It got very warm during the night and when I opened the windows, to allow some fresh air, I was bitten several times which resulted in me closing them and waking up very dehydrated! On a good note I'm glad the complimentary water was cold.
We paid an extra £12.50 per night for a small dog mat and dog bowl which was provided. There were no dog treats for him. There were no complimentary tissues, no cotton buds or any cotton wool! I read through the information pack and it said that you can pay for a shaving kit at the main reception, having paid £250.00 per night I would have expected a little more!
The restaurant/bar area is very small and noisy, the staffs are in-experienced with dealing with customers and they are laid back, with a poor attitude. The menu is expensive and restricted in choices, no real vegetarian options. As we were dining with our dog we were made to sit in the bar area, they made a complete disaster of our meal on the first night and I cancelled our future reservations at the restaurant.
Breakfast on all three mornings! The table was never set in the bar area, we were overlooked as we were not dining in the restaurant! In my view the tables that are opposite the bar area in the restaurant, are far enough away from any kitchen or food sources, why were we not allowed to sit on them, although you are advertising as a dog friendly hotel! We felt that we were being treated differently! We waited longer than other people for our drinks and plates & cutlery were not cleared regularly! It was as if no one cared or could be bothered!
Out of all the staff that was in the hotel not one member made a fuss about our dog! I've had more of a welcome in the local pubs/Bistro in Thurlstone & Totnes. As I said before, that we were really looking forward to staying at South Sands, it is a lovely hotel very clean and fresh, however we are very disappointed with the way we were treated during our stay. I was reluctant to write this feedback as without feedback you cannot improve.
The hotel has since declined any form of compensation and is not interested with complaints from customers and I am seeking legal advise on the matter as they have not met their contractual agreements.
BE WARNED DO NOT BOOK HERE!!!!!
- Official Description (provided by the hotel):
- Opened in May 2010, this New England style, boutique hotel set in arguably the county's finest coastal location. 22 beautifully appointed bedrooms...offer the ideal place to escape from it all and relax and unwind. You can see the sea from most of them and almost touch it from the balconies in rooms 9 and 10. 5 opulent beach suites...ideal for families or for those looking for more space and independence. ... more less
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- Also Known As:
- South Sands Hotel Salcombe, Devon