I booked to stay here but did not notice that the check in time was 16:00 - 18:00. I finished my last meeting at 21:00 and thought I would call the hotel to let them know I would be there shortly, only to be told my room had been cancelled. I confirmed that they had an available room but was told that check in was 16:00 to 18:00 and as I had not shown up my room was cancelled. I asked what they recommended I do as I was stranded without a room and was told "It is not my fault" and I wouldn't be getting a refund. Technically they were correct but it didn't help me (and I had paid for the room after all!) Perhaps they could have recommended an alternative and maybe even given me the number…
Attitude is everything and THESE PEOPLE SHOULD NOT BE IN THE HOSPITALITY BUSINESS.
- Official Description (provided by the hotel):
- Stylish accommodation in the heart of Tavistock. Pocket sprung mattresses and high quality linens in tastefully decorated en-suite rooms overlooking the town. Great, locally sourced breakfast meats and an extensive breakfast menu. Very well located for country walks or business trips. Tavistock also has many great restaurants to choose from. Rockmount offers accommodation just yards from the historic town centre. All of our bedrooms have their own en-suite bathrooms fitted with great showers and some with the addition of a bath. We have king-size beds as a minimum, with AppleTv, iPads, digital TV, WiFi, Nespresso machines and a desk in each of our rooms, we're sure you'll find it a great place to stay for work or pleasure. We also have free off road parking and porter service. Please note that some of our rooms are small but perfectly formed and great for a short stay. Our Apartment and Super king are much more generous. ... more less
- Reservation Options:
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- Also Known As:
- Rockmount Tavistock, Devon