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13 - 18 of 1,763 reviews
Reviewed 3 weeks ago

Unpleasantly surprised when we found out a wedding would be around the weekend we were here. Usually, that means noise, and some facilities being unavailable for regular, full-paying other guests.
Had to drop the 'some'; staff were friendly (some) or apperently stressed (some others), service got chequered, and facilities mostly unavailable or downgraded.
Room was average, BTW, had expected more from the online pics / outside.

Room tip: Ensure to have a room towards the garden, not towards the car park... Unless a marriage is celebrated, then stay away.
Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank TheOnlyJoerie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew_Oxby, General Manager at Buxted Park Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your recent review. I was disappointed to read that your stay did not meet with your expectations and that you felt unable to access most areas of the hotel. Whilst we do have weddings and events taking place at Buxted Park we always ensure there is an area available to those guests that are not attending.

Thank you for your feedback regarding the photographs on our website, I will be sure to get these reviewed to ensure they are in line with our bedroom product.

Kind regards
Andrew Oxby

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Myself and husband stayed for one night, in a suite. I’m really bemused to read the glowing reviews on this hotel. We have stayed in luxury hotels worldwide, this is not one of them. From the moment we arrived we were unimpressed. No one to greet you at the car, take your luggage or show to reception. You can tell a lot by a hotel from its reception- this one was dire. What made it worse was some awful glass cabinets of cheap jewellery in the corner. The hotel is in poor condition, it looks so tired and dated. The decor throughout is really lacking in any real thought or design. The grounds could be beautiful, but unfortunately they are poorly kept and again, no thought, or I suspect much money being spent on the planting and maintaining. The night we stayed there was a wedding and a dinner party. The music went on until midnight. It would of been nice to be informed of these planned events at the time of booking. The hotel obviously is really concentrating on its functions. It doesn’t give the feel of a hotel looking to attract the more discerning guests. Just churning out weddings, parties and meetings. Our suite was bizarrely decorated, and just all looked a bit depressing. The bathroom dated and poorly decorated. The hotel is dusty and in places dirty. At breakfast, we sat by a wall that was covered in splashes of tea or coffee. On looking down, the skirting boards were filthy. The chairs we sat on were thick with dust. We didn’t dine at the hotel, so unable to comment on the food, apart from breakfast. Which was very average. The choices at the buffet were limited and dull. The cooked breakfast was just about acceptable. Sorry to give such a bad review but a very disappointing stay!

Date of stay: September 2019
Trip type: Traveled as a couple
Thank snoaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew_Oxby, General Manager at Buxted Park Hotel, responded to this reviewResponded 3 weeks ago

Thank you for your recent review. I am sorry to read that your stay with us was disappointing. I am aware that Victoria, my Operations Manager, has been in contact with you in response to the feedback that you have provided us with and I hope you feel that this has been addressed.

Kind regards
Andrew Oxby

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Reviewed 4 weeks ago via mobile

This hotel is outstanding.
The rooms are lovely clean and the little touches were a nice suppose - the food was outstanding - compliments to the chef !! and the staff were all lovely helpful and went above and beyond. We’ve Had a lovely 2 Night break away with the family for a celebration. Thanks !! We will definitely come back!

Date of stay: September 2019
Trip type: Traveled with family
Thank suerV380ER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew_Oxby, General Manager at Buxted Park Hotel, responded to this reviewResponded 4 weeks ago

Thank you for your 5 star review. I am thrilled to read that you had an enjoyable two night stay with us. Your compliments to the chef will definitely be shared.

We hope to welcome you back to Buxted Park again in the near future.

Kind regards
Andrew Oxby

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Reviewed 5 weeks ago

Last Sunday Aurora Chanson was at Buxted Park for the French Songs and Jazz evening. As always we had a great evening. The food was very good and was accompanied by french wines and the talk from Bibendum Wines which was was very informative. The table looked amazing (well done to the the lady who set the room up) and the singing from Aurora was very good, she had a great voice and the whole evening was very enjoyable. A big thanks as always to Marc and the team who looked after us very well. Looking forward to the Cher tribute night on the 6th October. See you there!!

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew_Oxby, General Manager at Buxted Park Hotel, responded to this reviewResponded 4 weeks ago

Thank you for your recent review of our French evening. I am delighted that you had a good evening enjoying the food, wine and entertainment. It certainly was a successful evening.

We will look forward to seeing you again very soon for Cher tribute night.

Kind regards
Andrew Oxby

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Reviewed September 13, 2019

We have stayed at Buxted Park before but this visit was really special, in the main due to the incredible staff that work here. Friends wanted to take us for my husband's 70th birthday and it coincided with the French evening - entertainment and a delicious meal and accompanying wines. Marc had organised an upgrade for us and we were all delighted to be given two suites! On arrival we sat in the bar where the service is attentive and professional. Check in is always welcoming and nothing is ever too much trouble for any of the staff here. The atmosphere is relaxed, friendly and completely unstuffy. Marc and the team work hard to create a real "home from home" environment and they achieve it. The Sunday evening event was a triumph! The dining room was stunning to look at and the food and wines could not be faulted. It was obvious from the other guests that everyone was having a wonderful time. Aurora, the lovely singer for the evening, entertained us all during the meal. The staff were ultra efficient but never intrusive. If you wish to visit a hotel where you feel completely at ease from the moment you arrive and regret having to leave I would recommend you come to Buxted Park. Marc and the whole staff team will make sure of it.

Date of stay: September 2019
1  Thank Alleigh23KentUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew_Oxby, General Manager at Buxted Park Hotel, responded to this reviewResponded 4 weeks ago

Thank you for your review of your 'wonderful stay' for our French evening. I am pleased to read that you stay was once again enjoyable and the evening itself was certainly a huge success. Marc and the team will be thrilled to have received your feedback.

We hope to see you back for another stay soon.

Kind regards
Andrew Oxby

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