We have been here for drinks on several occasions and although on the top end of drinks prices for the area it has been a pleasant experience, the surroundings are lovely and you feel like the extra money you have parted with has gone to good use. It is also the only place of its kind in Wallingford.
After months of visiting this establishment for a drink, we decided to give the restaurant a go. My husband booked online and everything went smoothly. We were seated, our drinks order was taken. We waited a little over average for our starters which were of a very good standard. At this point the restaurant was less than half full and things were still going well.
We had ordered our mains with the starters and in the mean time we had waited for the starters watched 2 sets of couples on the table next to us one of which arrived as we finished our starter and ordered the same main off the specials menu as my husband. They waited, got their meal, ate their meal, chatted with friends and we were still left waiting. A family then sat on another table next to us, ordered and got their starters, we were still waiting. I spoke to who I assume is the manager who happened to be nearby. I explained the situation and he said he would find out what was going on. This took up another x amount of time whereby we were told they burnt the first lot and had to start again and then that they were plating up for another 10 minutes. All the while we were offered nothing to tie us over or even a drink? It was almost an hour before we gave in and told them to keep their mains which coincidentally were still just on their way out.
This is a lovely place for a drink but I certainly wouldn't recommend the restaurant unless you are happy to wait until next week for your very tasty meal to arrive.
Sort it out o.p.o. Looking at the rest of the reviews on here it is pretty obvious you have a major problem in the service area.
A simple apology would be a great start!
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