We have wined and dined at the Swan many times over the years and it USED to be excellent. On Saturday 23 /02/13 we took my son and his girlfriend out for lunch . We arrived at 11,45 and there was only around 10 people inside. WE chose our table and i went to the bar to get some drinks. i was stood alone at the bar for nearly ten minutes before a barman could be bothered to appear and almost in slow motion took the order. There could have been a problem in the cellar who knows as he never apologised as to the delay.I took the drinks to the table and then returned to the bar a few minutes later to order our food.
Upon arriving at the bar one person was being served by a female member of staff,as she finished serving the man, i was about to ask if i could order our meals but she ignored me and left the bar area. I could see 3 or 4 staff all stood chatting in the corner. at last we ordered our meals. This was now 12.15 half an hour after our arrival. Our meals didn`t arrive at the table until 13.10 . 55 minutes later, good job we didn`t have starters or a sweet. Io top it off a family of 7 decided to squeeze onto the table for 4 next to us and you could hear them and their noisy child throughout the pub. simply not on our list any more, we would have received better service at the Burger king over the road.
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