i have been several times to this frankie & benny's as have lived in westbrook for over 20 years,before it was frankie & bennys this was a great pizza place & didn't expect it to go so downhill,no-one greets you to seat you till you try to grab any staff's attention & time waiting to be served is appalling,i hate complaining & would rather not go back but i have a soft spot of nostalga for the place & keep hoping it will improve!so i gave it a few months then went for breakfast,no-one was in the place & i shouted through for service even though door was open,eventually staff from the kitchen heard me & i asked were they open?as it honestly looked desolate!,they said they were then disappeared,.i sat down with my daughter & waited & waited eventually i think it was a manager & one staff person turned it up,i asked for breakfast for us both & please some music so i felt i was actually in frankie & benny's as it should be.!they did oblige but manager dissappeared & poor staff guy was unsure how to make a cappuccino(i think he was new & obviously not trained,)felt so sorry for him,& thats basically it,i feel sorry for what it could & should be & no manager or owner seems to care to get it were it should be & could be,as the reviews get worse,as my son & his family went & again said how bad it was,if any manager/owner or someone who should be in charge of this restaurant cares,please drag it up from it's bootlaces as this could be a little goldmine,i will go again soon to check in, just to see if frankie or benny(anyone???) has took ownership of this restaurant & it's problems!!!!!!here's hoping for a good experiance for next time.
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