I have stayed at Gulliver's Hotel several times on business. The front of house staff are friendly and welcoming. I can't comment on the evening meals as I haven't tried them, having been put off by colleagues who had previously stayed there and sampled the food, and other reviews on this site. Breakfast is adequate, though the cooked options were not always out for the start time of 7am, which is not good enough when catering for the corporate guest on time restraints.
What really lets this hotel down is the very poor standard of housekeeping. The bathroom is reasonably clean on arrival, though not of a standard I would expect, with hairs left in what is supposed to be a clean bath. Everytime I have stayed there the bath, basin and toilet haven't been cleaned throughout my stay. On one occasion the metal holder that contains the liquid soap and shower gel dripped rust stains onto the edge of the bath, which remained there from the first evening I had a bath to the morning I left four days later. The mugs on the tea tray are not cleaned properly, if cleaned at all. I returned one evening to find a mug I had used the previous evening, which had clearly visible residue of blackcurrant juice inside, simply turned upside down on the tea tray ready for use. On another occasion the mugs had been rinsed out (certainly not cleaned properly) and left upside down on the tea tray in a pool of water. Other times the mugs have been left dirty, dirty cutlery not removed from the room and the bin in the bedroom not emptied, even when obviously full. The bathroom bin isn't emptied on a daily basis either, when it contains bagged sanitary items.
I have spoken to one of the managers about some of these issues, but her response was that she had only just been reading their excellent reviews on booking.com, and they were particularly praised for their cleanliness. I did point out that a review on this site had criticised the fact that the bathroom wasn't cleaned for the duration of the stay.
The day to day servicing of the rooms consists of a change of towels, making the bed and replenishing the toilet roll. There is no cleaning, dusting or vacuuming at all. One room I stayed in had two very bad stains on the carpet which I told reception about. A half hearted attempt to clean them was made half way through the following week.
This could be an ideal place to stay, particularly as it is such a quiet location. I stuck with it hoping it would improve as the location and proximity to my workplace is ideal, but there has been no improvement and I feel uncomfortable being there.
- Official Description (provided by the hotel):
- The Gullivers Hotel is in an ideal location for both business and leisure. All our rooms have been designed in a modern contemporary style providing maximum comfort at affordable prices. The Gullivers Hotel is nestled in parkland in the north west area of Warrington. Surrounded by woodlands and adjacent to the Sankey Valley Park our lodge style hotel sits well in the local environment. The hotel is approached by a private driveway making it difficult to believe you are so close to the town centre. Gullivers World theme park and SplashZone are in walking distance from the hotel making it an ideal base for a family fun break.Easily accessible from three motorway networks, M6, M62 and M56 Gulliver’s Hotel makes an ideal base to visit Chester, North Wales and the Peak District. ... more less
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