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Reviewed 2 weeks ago via mobile

I stayed here for one night during a business trip and enjoyed the stay.

The hotel is nice, modern and located in a really convienant place if you have meetings within the business park.

The rooms are basic but clean and have everything you need. The room was a little noisy as it backed on the road but didn’t keep me up too much. The breakfast was good and had lots to choose from.

Negative points - £4 parking per night and the hotel/ bar is expensive. However good value and would stay again.

Jack

Date of stay: February 2019
Trip type: Traveled on business
Thank J92G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebbieJ1931, Manager at pentahotel Warrington, responded to this reviewResponded 2 weeks ago

Dear Jack92G

Sounds like penta has captured your heart with our uniqueness and amazing penta staff! I will happily pass along your comments back to the team.

Thank you for taking the time to write your review and we hope to see you again soon!

Best regards,
Debbie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

Really nice and modern hotel not too far from the M62 in the Warrington area. Helpful pleasant staff. Very clean. Nice furnishings. Great bar and dining area. Breakfast was really really good with a fantastic choice, though the sausages and bacon could have done with a tad more colouring. Bar prices a little minty. Would I recommend? Absolutely!

Date of stay: March 2019
Trip type: Traveled as a couple
Thank 421aubreyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebbieJ1931, Manager at pentahotel Warrington, responded to this reviewResponded 2 weeks ago

Dear 421aubreyg

Thank you for taking the time to review us and for sharing your feedback.
Your comments have been forwarded to our Chef and will be reviewed immediately

We look forward to seeing you again, thank you for choosing penta Warrington

Best regards
Debbie

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Reviewed 2 weeks ago

This is one of the better hotels in Warrington to stay at. The rooms are a little on the small side and need some very minor TLC but they are clean and comfortable. The bar area is the main talking point of the hotel. Its a very retro bar area with a pool table and for the younger generation a PS4. The food was actually very nice, piping hot and tasty. The service of the staff in the bar area and restaurant was excellent very quick to attend to you needs.

Room tip: Go for the Penta Plus room or better.
Date of stay: February 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank ChopperMorgan1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebbieJ1931, Manager at pentahotel Warrington, responded to this reviewResponded 2 weeks ago

Dear ChopperMorgan1982


Thank you for your review following your visit, it sounds like penta has captured your heart with our uniqueness and amazing penta staff! I will happily pass along your comments back to the team.

Thank you again for taking the time to write your review and we hope to see you again soon!

Best regards,
Debbie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Breakfast is always cold, the food warmers do not work. Good selection but need to keep food hot. Dinner service poor also. Asked what i wanted to drink, i chose Coke. Took over 15 minutes for this to arrive. Ordered pizza and french fires. Pizza was very nice. French fries cost £4.00 and i got a very small basket of fries and they were warm.
Room always very nice, clean and smart but the service side lets it down.

Date of stay: February 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Brightsparks000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebbieJ1931, Manager at pentahotel Warrington, responded to this reviewResponded 3 weeks ago

Dear Brightsparks000

Thank you for taking the time to tell us about your experience at pentaHotel Warrington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Penta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
I have asked maintenance to check the chaffing warmers, as breakfast items are replenished regularly during a busy morning and temperature checked.

I can only apologise that the experience you had is certainly not reflective of the product we offer to all our guests. Moreover, it is my sincerest intention to ensure training will be taking place for all members of our operational team to prevent this from reoccurring.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely
Debbie

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Reviewed 4 weeks ago via mobile

Had a brief 1 night stay at this place, great hotel. Very clean, friendly atmosphere and service with a smile... Dan, who works the hotel reception was great from start to finish, made us welcome and couldn't do enough to help us. Definitely recommend!!

Date of stay: February 2019
Trip type: Traveled as a couple
Thank Jhill1191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DebbieJ1931, Manager at pentahotel Warrington, responded to this reviewResponded 4 weeks ago

Dear Jhill1191

Thank you for taking the time to review, it's always great to hear the team were on point with service! Thank you

At Penta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will happily pass on your comments to Dan and the team

We look forward to seeing you again soon

Sincerely
Debbie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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