The Ship is a fine historical I building which has been extended into a modern hotel a good while ago. Now the hotel is looking old and tired and not terribly clean. The front rooms in the old part of the hotel are also very cramped, freezing cold and noisy as they overlook the main road. But it's relatively cheap so all of the above would be forgiveable if it weren't for the attitude of the staff who seem to view guests as an inconvenience. I have stayed here eight times and Chloe on reception has a mantra of "I can only apologise" rather than trying to do something to remedy issues, the staff in the restaurant never seem to greet customers or show them to their table and often there's no sign of staff to serve breakfast. Even the cleaning staff don't bother with a good morning. This visit's cherry on the cake was a gentleman arriving for breakfast at 9.45 am to be told "you've missed it but we start lunch at 11.30", breakfast is advertised as served until 10am. My breakfast was almost thrown at me. Exception to this rule seems to be Viera on reception who is charming and kindly and helpful, but interestingly not British, that might say something! It also telling that the manager only responds to the good reviews doesn't seem they want to learn from their customers' experiences.
- Official Description (provided by the hotel):
- The Ship is an historic hotel in the lovely old town of Weybridge, close to the Thames and very convenient to central London and access to the M25 and M3 motorways. With 76 individually decorated bedrooms, from original-beamed character to modern, airy and bright, The Ship is the perfect base from which to explore, relax, or conduct your business. ... more less
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- Also Known As:
- Weybridge Ship Hotel
- Ship Hotel Weybridge
- Best Western The Ship Hotel Weybridge, Surrey